Director of Operations
United Technologies Corporation
Total years of experience :33 years, 6 Months
Reporting to the EMEA Managing Director and the EMEA Director Services my role is to manage a multi-cultural team to deliver the
annual sales plan in line with the EMEA strategic business plan.
Through on time delivery, compliance with all regulatory agencies,
maximising operating income, and managing inventory levels through strategic provisioning.
Goodrich Corporation
May 2005 - Present
Growth Path:
Business Unit Leader Nov 2010 - Jun 2011 Thrust Reverser Team - Prestwick, Scotland
Reporting directly to the Managing Director my duties include leading and developing the Thrust Reverser team and Mechanical Repair team to deliver improved performance in turn around time, reducing costs, improving operating income, provide a safe and compliant working environment and meet customer’s expectations.
Mechanical Repair Team Leader Jan 2010 - Nov 2010 Prestwick, Scotland
Reporting to the Thrust Reverser Business Unit Leader I was responsible and accountable for a multi functional team that supported the operations departments of the business. My role included the day to day management of labour allocation to ensure all internal and external customer commit dates were achieved.
Support/Repair Engineer June 2006 - Jan 2010 Prestwick, Scotland
My duties were to develop the design concept of repairs (composite and metallic structures) iaw engineering practice, CAA, FAA and EASA regulations. Provide instructions to accurately describe repairs and provide technical assistance to mechanics, engineers and other technical specialists.
Disposition of discrepancies on all components within the Goodrich
corporation capabilities list and create bills of material to support all
MRO dispositions and activities. Communicate orally and in writing with customers, engineering, Business Unit Leaders, Team Leaders, Mechanics and the Quality Assurance department in development of repairs and modifications.
Mechanic Inspector May 2005 - June 2006 Prestwick, Scotland
Achievements & Milestones:
• Spearheaded the establishment of strong internal controls that led to the successful increase of operational capacity of the business to deliver a 33% increase in growth in 2011 - 2012.
• Recognized during the first year of managing business through reduction of turnaround time of the Dubai Campus by 11% in 2012.
• Successfully introduced the repair capability of GE90 nacelles system to the Dubai Campus to support the businesses key customers of the region in 2011- 2012.
• Implemented the use of lean manufacturing tools that reduced the turnaround time on the main product line by a further 38% to 15 days in 2011.
• Played a key role in directing the continuous improvement team of 5 that successfully reduced the turnaround time by 36% from 37 days to 24 days on the businesses main product line using lean manufacturing techniques in 2008.
• Accountable for Business and Operations Management, with in-depth sensitivity to the challenges of growth and change management; oversee the strategic management and operational oversight of the company's business development and operations in order to provide streamlined operations, reduced operating costs, and greater profitability.
• Responsible for quality, EH&S, planning, materials, customer support, component maintenance, tooling and ensure that appropriate business strategies are in place and are acted upon according to the priorities.
• Leverage entrepreneurial ability and technology skills in translating corporate vision, overcoming complex business challenges and delivering on high-impact decisions.
• Conceptualize & achieve corporate goals, short term and long-term budgets and develop business plans for achievement of these goals.
• Turn around underperforming business areas and enhance the value of such areas through process improvements focussing on key issues and deliverables in business operations & best practice identification and implementation.
• Generate and build Daily Business Scorecards, Dashboards and MIS reports to review / facilitate decision making process and update the management about business performance.
• Facilitate immediate service support to the customers needs in compliance with the pre-set guidelines and rules.
• Plan predictive & preventive maintenance schedules and overhaul of various engine types of nacelle components as well as conduct regular inspections, repairs & replacements of spare parts to ensure smooth operations with minimum turn around time.
• Ensure business operations are conducted as per regulatory and customer's requirements; data and cost estimates for maintenance operations to financial targets are achieved.
Responsibilities included carrying out Inspection/maintenance and
repairs in accordance with the companies work scope including maintenance, repair and overhaul of various engine types of nacelle Thrust Reversers to include composite and metallic structural repairs.
Carry out all repairs and maintenance activities i.a.w the relevant manuals, drawings and technical data and certify work carried out
meets airworthiness requirements.
Gilbert Group Qld. Townsville, Australia
Hydraulic Technician
June 2003 - December 2004
Duties included repair and overhaul of hydraulic systems in support of the local mining sector.
British Aerospace Prestwick, Scotland U.K
August 1990 - December 2002
Growth Path:
1999-2002. Mechanical Maintenance Engineer.
British Aerospace Prestwick, Scotland U.K.
Working within the maintenance department, responsibilities included installing and commissioning of plant, providing a maintenance service for all the sites mechanical functioning machines, processing plant and all associate handling equipment. September 2000, I was promoted to Supervisor within the Facilities Function, the responsibility of this role included, supervising a team of 18 Maintenance operators, including Electricians, Fitters, Plumbers and Semi-skilled operators. My responsibilities included planning and coordinating work schedules and loads in accordance with time limits, ordering stock and material required.
1990-1999. Aircraft Mechanic.
British Aerospace Prestwick, Scotland, U.K.
I Served my apprenticeship as an Aircraft Mechanic, first completing one year in the training school being taught the principles of engineering. This included milling/turning, sheet metalwork, electrical systems and fitting skills. During my time in the training school, I learned how valuable team working was, and this commitment to team working has continued through out my career. The last three years of my apprenticeship involved the manufacture and installation of aircraft systems. I was then seconded on to Aircraft Maintenance as a time served Aircraft Mechanic where my duties included preparing aircraft for flight and the maintenance of all the primary systems, engine, propeller, hydraulics, pneumatics, air conditioning and flying controls.
Mechanical Maintenance Engineer 1999 - 2002
Aircraft Mechanic 1990 - 1999
2001 H.N.D. /H.N.C. Mechanical Engineering from Kilmarnock College, Scotland U.K.
1994 City & Guilds Aeronautical Eng. Craft Studies from Ayr College, Scotland U.K. 1994 S.V.Q Level 3 Installing & Commissioning Machinery from Scottish Vocational Qualification Board
1992 O.N.C. Aeronautical Engineering Practice from Ayr College, Scotland U.K.