Security Platforms Engineer
Finance of America
Total years of experience :17 years, 7 Months
-Install/administer cybersecurity solutions on desktops, servers and networks;
-Resolve runtime configuration and process problems;
-Proactively identify and schedule change events;
-Coordinate and communicate releases and impacts with stakeholders;
-Solve and build automation for administering applications and processes;
-Create and respond to proactive system monitors with appropriate countermeasures;
-Work side-by-side with security analysts and architects to deploy security policies and assist, as needed, during investigations;
-Recommend security enhancements and purchases consistent with information security strategy and evolving threats;
-Consult with staff, managers and executives about the best practices and provide technical advice;
-Prepare architecture and operational runbooks and documentation;
-Train administrative staff to understand and use security tools and protocols;
-Provide second/third level on-call support for security applications, integration and related issues
and solve clients problem via phone, email, or chat.
•Act as technical escalation point to the Infrastructure Team for all requests regarding HPC/OVD access, Log in issues in Active Directory/VPN/McAfee drive encryption etc.
•Responsible for backing up of the Virtual Machine using the Tivoli Storage Manager (TSM).
•Provide the Principal Investigator/Research Scientists/Research Specialist with the installation of Analysis software running in Linux/Mac OS environment such as QIIME 1&2, PEAR, FASTQC, trimmatotic, R, etc.
•Provide stand alone desktop with Linux operating system such as Ubuntu, Redhat, CentOS, BioLinux as required for project use by Principal Investigators, Researchers and Specialist.
•Responsible for managing Ticketing System (BMC FootPrints) such as creating Workspaces, Add/edit fields mapping, Generating reports, etc.
•Responsible for all the Research Service Management IT assets and inventory using Snipe IT.
•Liaise with the vendor concerned for IT parts replacements/warranty.
•Troubleshoot laptops, desktop hardware/software issues and ensure that these concerns addressed accordingly.
•Responsible for providing other Technical Suppport for all users such as Principal Investigators, Scientist, Researchers as and when needed.
•Provide support for all computers inside the Laboratory connected to the laboratory equipments as needed
for providing On-site troubleshooting of Sun Microsystem/Dell servers and storage of contract clients such as Qatar Petroleum, Supreme Education Council, Commercial Bank of Qatar, Meeza Data Center, Ooredoo Data Center, Maersk Qatar, Ministry of Interior (MOI)-for SITA Aero Project.
•Provide support and speedy response to all customer/client’s problems to ensure that individual contractual commitments (SLA or MA) are met.
•Assigned to a specific project (SITA Aero) as primary Engineer for the following duties and responsibilities:
•Building of Production / DR Site infrastructure from the scratch like the installation of Solaris OS and building/configuring of Solaris Zones containers
•Configuration of Storage (ST 6180).
•Configuration of Solaris Zones.
•Management of backup for database, Solaris operating system, zones using Veritas Netbackup.
•Monitoring of Sun Servers and Sun Storage using WhatsupGold.
•Conducting of Daily system health check for Production and DR sites.
•Provide remote Technical Support for both Production and DR sites.
•Maintenance of servers(Sun Blade 6000) and storage (StorageTek 6180).
•Conduct site visits to the Data Center for monthly health checks for servers/storage Hardware maintenance for contract clients (i.e Supreme Education Council, First Investment Bank).
•Stationed as Technical Support Engineer (reliever) for Contract clients (i.e Georgetown University, Meeza Data Center, Muntajat \{ a QP Subsidiary\} etc.) to provide the following:
•Providing Technical Support for End-users such as software and hardware issues.
•Troubleshoot laptops/desktops/printers and solve issues accordingly.
•Relocation of computers as required.
•Assisting the System Administrator in conducting assests inventory.
EXAMS PASSED:
DELL ESF LEVEL 1
MAC OS X 10.6 Troubleshooting
Apple Macintosh Service Exam
Specialist Accreditations:
Sun Sparc Enterprise Entry-Level and Midrange Server Support (IDO) Specialist
Exam Taken: Feb. 27, 2011
SPARC Enterprise M-Series Entry-Level and Midrange Servers Installation (IDO) Specialist
Exam Taken: Jan. 26, 2012
SPARC Enterprise M-Series High-End Servers Installation (IDO) Specialist
Exam Taken: Jan. 25, 2012
Oracle Solaris Support Specialist Assessment
Exam Taken: Jan. 26, 2012
Sun Modular Disk Storage Presales Specialist Assessment
Exam Taken: April 13, 2011
and Maintenance of Sun Servers Sparc/X86.
•Installation and configuration of Sun Servers(Entry Level, Mid-range to Enterprise), Storage(Entry Level, Mid-range to Enterprise).
•Implementation of Projects such as buidling of servers and storage as per Client’s requirements.
•Sun Solaris 10 OS patching and hardening
•Creating multiple users, assigned users to different roles using role based access control RBAC
•Provide support and speedy response to all client’s problems in line with the individual contractual commitments (SLA or MA).
•Participate in managing and responding to customer complaints and provide recommendations to modify policies and procedures to streamine processes.
•Conducts customer visits and site audits to improve service capability, equipment performance, and customer satisfaction.
•Provide technical advice to sales in the areas of configurations, contracts, tender responses and maintenance options/services.
•Acts as a Stand-by Engineer (on a rotational basis) for all Priority 1(P1) cases for high priority clients such as the following:
•Telecoms companies (Globe, Smart, PLDT, Ericsson)
•Banks (Banco de Oro, Metropolitan Bank and Trust Company, Union Bank of the Philippines, Asian Development Bank, etc.)
•Manufacturing companies (Amkor, Analogue Devices, Texas Instruments, Hanjin Philippines, Government Agencies (Bureau of Internal Revenue, Socia Security System, Government Service Insurance System, etc.)
EXAM PASSED:
Sun Certified Systems Administrator for Sol 10 (SCSA)
Sun Certified Field Engineer Level 2
for maintaining all workstations of all employees (pc troubleshooting, upgrading, assembly, etc.).
•Administration of company email servers, which is Postfix running in Gentoo Linux (creation of account, mailing group, aliases).
•Maintenance of Samba server as PDC running in Gentoo Linux (creation of account, troubleshooting of account log on).
•Management of the RT ticketing system used by System Developers and Network Operations Center Staff (creating account, privileges, groups, etc.).
•Management of Leaseline and switch to DSL if case of Lease line downtime (change of route using route add /route del in gateway servers).
•Install and manage internal messenger and Live Support chat(Wildfire) running in Solaris 9.
•Responsible in transferring devices, servers, pc, servers rack, patch panel to new office/location as required/needed.
for the management of all workstation of all employees, including remote users.
•Responsible for the administration of Lotus Domino (i.e., creation of accounts, control of database access rights).
•Perform installation of Domino Servers and Lotus Notes Clients.
•Perform installation, configuration and administration of Windows NT Server.
•Perform the necessary backup procedures of email database, SQL database using Veritas backup solution.
•Responsible for the building, administration and maintainenance of all domain accounts.
Technological Institute of the Philippines