Dennis Guzman, Lead/Senior Project Manager

Dennis Guzman

Lead/Senior Project Manager

Globe Telecomm Inc.

Location
Philippines
Education
Bachelor's degree, B.S.E.C.E
Experience
25 years, 0 months

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Work Experience

Total years of experience :25 years, 0 months

Lead/Senior Project Manager at Globe Telecomm Inc.
  • Philippines
  • My current job since April 2016

• Serve in a Lead/Senior project manager capacity via management from complex & large-scale projects.
• Create, develop & implement project plan.

NOTABLE PROJECTS & CLIENT INVOLVEMENT:
• Responsible for leading the implementation of Program Macallan that covers VDC 1 -5 Optimization, Firewall connection to VDC’s, Land Base Internet (LBI) Migration, Firewall Migration, Core Devices connectivity, migration & other devices under Globe Data Center
• Responsible for the build out of Advance Security Operations Center (ASOC) - This request is for the design & build of Globe’s ASOC which will be housed in the 15th floor of Valero Telepark Building in Makati which aims to provide enterprise organizations with the latest facility, technology, expertise and intelligence to enhance their security protection against the rapidly growing threat of advanced attacks both locally and internationally.
• Responsible for the build out of new and Globe owned Telepresence facility for both TGT BGC and TGT Cebu. Telepresence will be offered to Business customers and will also be open to Globe internal users
• Responsible for the implementation of Project Unifi for one of the leading Healthcare in the country. It involves implementing a Data Center colocation (initially 15 racks) and Managed WAN circuits (MPLS & DIA) for 27 sites across the country.

Service Transition Manager – Section Head (Service Delivery) at Globe Telecomm Inc.
  • Philippines
  • September 2015 to April 2016

• Day-to-day management and control of the Service Transition section and their activities. Ensure successful transition of projects & overall planning and management of Service Transition
• Identify risks and issues upfront and communicate to all stakeholders, prepare risk mitigation plans and get approval for implementation
• Prepares transition reporting dashboard and ensure team’s performance in terms of compliance with SLA’s & OLA’s
• Reports to VP & Director the Teams performance, status and any escalations. Manages assessment and development of team members
• Interacts with Project, Operations & Technical team to prepare and validate transition plans and establish clear governance and expectations at the onset of every project
• Handles program & project as part of special initiatives & Securing processes and documents are aligned with Delivery & Support criteria for project transition
• Prepares Section CapEx and OpEx

High Touch Operations Manager at Cisco Systems Management B.V.
  • Philippines
  • August 2012 to August 2015

• Write processes and procedures for customized support services, ensure proper delivery and sales of product and service solutions and identify need for and assist with the creation of customer training.
• Act as “business driver” to improve customer’s and Cisco’s internal operations and understands customer’s internal business functions and culture.
• Manage customer facing projects and internal advanced services improvements and identify, build and maintain relationships with customer’s internal management.
• Act as a single point of contact for any operational issues and represent customer needs to Cisco post-sales support teams and applicable organizations.
• Present’s operational issues/activities, customer satisfaction and gap analysis to customer and internal Cisco personnel.
• Provide customer with updates on “hot” or escalated issues and coordinate and conduct weekly conference calls to provide status reports to customer.
• Ensure smooth functioning of customer interface and create/present quarterly reports to customers with analysis of customer support needs.

Senior Implementation Consultant at inContact
  • Philippines
  • February 2012 to August 2012

PROJECT
• Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects. Develop costing proposals for projects, perform risk analysis, and manage change control.
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects. Conduct comprehensive cost/benefit analysis and prepare business cases for projects.

TECHNICAL
• Provide senior-level technical configuration and, in some cases, programming as required. Provide process, data and object modeling in a variety of application and database environments.
• Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications. Provide technical architecture leadership, analysis, design, development, and enhancement. Maintain senior-level expertise and currency in industry leading contact center technologies.

SUPERVISORY
• Supervise and mentor all intermediate and junior level staff assigned as members of your project team. Supervise during project life cycle any intermediate or junior level client staff, or any sub-contracted personnel assigned to your project team. Supervise and mentor all intermediate and junior level Vivid Solutions staff working on other projects under your area of responsibility.
• Assist in employee review and assessment processes. Follow the company Code of Ethics and policies and procedures at all times. Communicate in an effective and professional way with customers in and outside of the company.

BUSINESS
• Present a professional image in conduct, attitude and attire. Assist with the development of client information management standards and evaluation of technology trends. Contribute to business area assessment, user needs analysis and business systems design. Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects.

Project & Provisioning Manager at Via IP
  • Philippines
  • April 2011 to January 2012

• Apply established project management methodology, standards & processes.
• Develop detailed status reports to management including internal metrics, creates and execute project work plans to meet both dynamic customer and Internal business needs and requirements.
• Resolve/escalate issues in a timely fashion and anticipate before the issue impacts project schedule/deadlines and alleviate risks that requires creativity and lateral thoughts.
• Handles multiple, concurrent service orders of moderate complexity, manage day-to-day operational aspect of project/service delivery & serve as single point of contact regarding all aspects of service delivery to consistently meet and exceed customer’s expectation.
• Negotiate project schedules with suppliers, customers, and internal cross functional departments, e.g., Network Operations.
• Build and maintain solid working relationships with internal and external stakeholders.
• Respond to changes in customer demands and demonstrate high level of commitment & deals with a wide range of concurrent issues while remaining focused on delivery.
• Strong desire & passion to finish projects in a timely manner, within budget scope & motivation to succeed.

Senior Implementation Engineer at Verizon Business, Philippines
  • Philippines
  • September 2007 to April 2011

• Reports directly to the Team Manager and functions as Lead POC/OIC (Point of Contact) & Team Lead (TL) for the group. Handles issues/escalations from US counterparts for US Domestic, Asia Pac and EMEA sold orders. Coordinates activities, gives assignment to other Implementations Engineer and provides administrative functions such as daily reports, timesheets and etc.
• Coordinates Global projects to other groups & ensures that projects are implemented in a timely manner. Resolve escalated issues in a timely fashion and anticipate before the issue impacts project schedule/deadlines.
• Provide network engineering services in support of several managed services customer networks and support the implementation of customers WAN/LAN/WLAN enterprise network projects.
• Implement logical IP networks; create engineering orders for implementation to configure network hardware/software based on predefined templates.
• Perform router/switch network hardware/software upgrades; IP routing strategy (routing protocol development: BGP, OSPF, EIGRP, HSRP, etc); and IP routed network integration for WAN.
• Provide virtual support (VCPE) test & troubleshooting for Field Tech during device installation on all managed equipment such as OOB modem, router, switch, visuals and ensures Layer 3 connectivity and IP traffic are passing.
• Assures acceptable applications such as remote sites can be seen, routing over the MPLS network and customer applications are working well during LAN Activations or Hot cut.
• Validates devices passes criteria and meets network operations group (MNSO) standards, updates database with required data elements for site activation and hand off.

Senior DataCom Engineer / Lead Technical Implementation at Huawei Technologies Philippines, INC.
  • Philippines
  • March 2006 to August 2007

• Presales/Postsales support for IP Datacom products and 3G-carrier network and Product testing. Perform Technical supports such as on-site installation, commissioning and maintenance of Datacom (Router, RAS, BRAS, Access Network, IP/ ATM DSLAM, Sun Servers, NMS and VPN Manager, and customer’s existing equipments) & Fiber Optics Transmission System.
• Performs coordination with Logistics for fast and accurate delivery of Equipment & actual implementations of projects, and supervision of hardware installation with sub-contractors and making sure that sub-contractors adhere to the quality or standards set by the company.
• Installation, configuration, upgrades, cutover and troubleshoots Datacom equipments such as Quidway NetEngine & Quidway Access Router (NE40/NE80/NE5000E Core Router, NE16/NE08/NE05 series routers), L2 & L3 Switch (S2000, S3000, S3500 series, S5000 series, S6500, S8500, S8505, S8512 series), BRAS (MA5200F, MA5200G series), Firewall (Eudemon 100, 200, 500 & 100 series), VPN Concentrator (Secpath 1000), N200 (NMS for Windows & Unix) Access Network equipments such as UA500, MD5500, MA5105, ADSL modems and etc.
• Provides support, maintenance and training of Huawei Datacom equipments for existing clients and able to resolve network faults & issues in the quickest time possible and coordinates escalated issues from clients and sub-contractors to Asia Pacific-Head quarters or Head quarters in China.
• Provides support & assistance for sub-contractors for testing with other Operator & Service Provider & actively involves with other Departments such as GSM, CDMA, Application & Software or IN, Sales & Marketing and IT.

NOTABLE PROJECTS & CLIENT INVOLVEMENT:
• Responsible for the Core Network (MPLS) Digitel FOTS phase 1.
• Responsible for the Core Network (MPLS) Digitel FOTS Expansion phase 2.
• Responsible for Digitel Carrier Metro Ethernet Project.
• Responsible for Digitel Multi-Service Access Network Project.
• Responsible for SUN TMSC & UMTS (GSM) Core Network Project.
• Responsible for PLDT MSAP Core Transmission Project.
• Responsible for Globe NLTN & FOBN2 Core Network & Transmission Project.

Education

Bachelor's degree, B.S.E.C.E
  • at Mapua Institute of Technology
  • April 1998

Specialties & Skills

Mobility Solutions
Mobility Management
Cisco devices
Project Management
Project Management
Mobility
IP Networking
Networking

Languages

English
Intermediate
Arabic
Beginner
Chinese
Beginner

Memberships

PMI
  • Project Manager
  • May 2014

Training and Certifications

Project Management Professional (Certificate)
Date Attended:
May 2014
Valid Until:
May 2020
Cisco Certified Voice Professional (Certificate)
Date Attended:
December 2008
Valid Until:
December 2011
ITIL V3 Foundation (Certificate)
Date Attended:
April 2013
Lean Six Sigma Black Belt (Training)
Training Institute:
Simplilearn
Date Attended:
March 2015
Duration:
45 hours
Philippine Government Board Examinations for Career Service Eligibility) (Certificate)
Date Attended:
November 1998
Lean Six Sigma Black Belt (Certificate)
Date Attended:
March 2015
CCVP (Training)
Training Institute:
Cisco
Date Attended:
April 2011
PMP (Training)
Training Institute:
PMI
Date Attended:
December 2014
Duration:
45 hours
ITIL v3F (Training)
Training Institute:
ITIL
Date Attended:
April 2013
Duration:
45 hours

Hobbies

  • Travelling