Senior Airport Service Agent
Emirates Airline
Total years of experience :16 years, 4 Months
• Passenger check-in, seat booking and selection of ideal itinerary as we issue escalation in-line with corporate policies relating to missed / delayed check in and flights.
• Ensured that the needs of Emirates passengers are met in a caring, courteous and efficient manner.
• Provided assistance to Emirates passengers such as Unaccompanied Minors, Wheel chair passengers and Medical Cases in order to provide the personalized service they expect.
• Responsible for the communications and updates to ensure passengers are adequately briefed and their needs satisfied during delays and disruptions.
• Assisted with the pre and post flight paper work and performed duties as directed by the Supervisor Airport Services or Senior Emirates Official on duty.
• Effectively co-ordinate with all internal and external departments, other airlines and various authorities at the airport as directed by the Airport Services Manager.
• Primary role was to oversee the staff and services for the front desk of a 5 star luxury hotel.
• Responsible for hotel guests customer service and managed personal services for VVIP’s (senior international Government officials, ministers and CEO’s) including privacy and security arrangements, hotel communications, client specific requests, restaurant booking and group excursions management with multiple third party companies.
• Assist in organization of events for launching of products, conferences and other events such as national festivals.
• Liaised with other departments to ensure that guests’ requests are attended to and fully satisfied.
• Lecturer in the following subject areas:
Business Marketing
Strategic Planning
Corporate Communication.
• Planned and organized lecture content based on defined syllabus, lecture sequence and student roster planning.
• Worked with international first year degree students in the above topics, mentoring and supporting study activities.
• Adapted the course content to specific constraints relating to language barriers in cultural understanding of business across the globe.
• Provided support for the UK sales channels assisting the delivery of marketing communication campaigns to multiple portfolios.
• Typical daily tasks included updating customers’ data and ensured all literature stored is compliant with all regulatory and reporting procedures as per appropriate industry specific standards.
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Worked closely with the wider marketing team to deliver plans and campaigns on a national scale providing support and assistance in research and information provision to support campaign deliverables.
• Provided support for the UK sales channels assisting the delivery of marketing communication campaigns to multiple portfolios.
• Ensure that all customers (models and general public) were satisfied pre and post sales of product.
• Deputized as marketing manager in her absence, managing escalations and follow ups with vendors and partners.
Managing people Managing operation Marketing communication Managing information Managing strategy Research methods International marketing Managing finance Managing markets Dissertation Title: (An evaluation of the Effectiveness of project management strategies and implementation at Rehm-Grinaker)
Marketing planning process Marketing research and information Marketing communication Marketing management in practice
Customer communication Marketing environment Marketing fundamentals Marketing in practice