Digital First programme manager
North Central London NHS
Total years of experience :12 years, 2 Months
Digital Programmes Lead for North Central London Integrated Care System / Board.
Procurement lead Online Consultation & Video Consultation 180+ GP Practices & 10 NHS Trusts.
Contract Management.
Budget Management.
Implementation / Deployment Lead, OCVC.
Procurement webinar facilitation with vendors and client / Digital Clinical Leads.
Digital first Programme Manager.
North of England Commissioning Support / NHS England
NECS Services:
Integrated Care Systems & Sustainable Transformation Partnerships Specialist Support & Delivery
Change & Delivery Management
Governance & Assurance
ICT Services and GPIT
ICT Programme & project delivery
Population Health Management
Data Management
RPA
Business Intelligence
Engagement & Consultancy
Health & Social Care
System Wide Transformation
Consultancy advisory & delivery
Clinical System Implementation & Support.
Bed Management & Patient Flow Solutions.
SUS & further datasets Warehousing, reporting & dashboard implementation.
Present assignment - AMR (Antimicrobial Resistance & COVID) deployment for NHSE TRE / Palentir Foundry Dashboard / Visualisation & Data Linkage. - Programme sponsor Prof Stephen H Powis (NHS England National Medical Director).
Programme Lead - Cheshire & Merseyside Networked Unisoft/Solus Programme of works. / Cancer Alliance.
Site Survey Works x 14 Sites across 8 NHS Trusts inc networks, hardware assessment & installation.
DPIA & data Sharing agreement collation/assessment/submission.
Unisoft - Solus Endoscopy upgrade multiple NHS Trusts / Private providers.
Hardware & Network deployment Endoscopy
Data migration HD Clinical to Cheshire & Merseyside Digital Alliance. Inc legacy scheduling, imagery, video & reporting. (Hosting & Support)
Integration - PMI & Order Comms (multiple EPR/PAS).
Scheduling solution - Endoscopy /COVID recovery. cancer pathway / Waiting lists
Full project lifecycle.
Stakeholders:
Liverpool University Teaching Hospital - Aintree, The Royal & Broadgreen.
Wirral University Teaching Hospitals NHS Foundation Trust
The Countess of Chester Hospitals NHS Trust
East Cheshire NHS Trust
Mid Cheshire NHS Trust
Southport & Ormskirk Hospitals NHS Trust
St Helens & Knowsley Teaching Hospitals NHS Trust
Warrington & Halton Hospitals NHS Foundation Trust
NHS England
NHS Improvement
MIAA
MID Mersey Digital Alliance
Cheshire & Merseyside Cancer Alliance
Cheshire & Merseyside Endoscopy Network
HD Clinical
Further scope in collaboration with NHS England for further regions / adoption throughout the United Kingdom following programme closure.
Business case development Maternity EPR at Warrington & Halton NHS Foundation Trust.
Initial works / setup Implementation of EPR within Warrington & Halton NHS Foundation Trust.
Project management duties.
Analysis of Maternity processes inclusive of Antenatal, Neonatal & Intrapartum in consideration of board report and Business case.
PID creation.
Integration Primary Care & Acute systems.
Telehealth deployment region wide - North West England. AccuRX, E-Consult, PushDr & X-ON. Plug in / integration with EMIS & TPP SystemOne.
Critical Care Cell / Ambulatory NWAS & Private / COVID Gold Command - North West / NHS England.
PMO development.
I led the AIMES Database administrators, Software developers, Data Scientists, Chief Clinical Officer, Projects, development and assurance personnel in all activities and deployments undertaken by AIMES and its partners.
I led with all AIMES application & development projects within a varied and considerable portfolio.
Team & stakeholder management responsibility.
Undertaking of demonstrations and business development activities, for example Zebra staffing and their NHSI, NHS digital ESR initiative within Alder Hey Children’s Hospital.
Exemplary Client management and relationship development.
Developing and managing the AIMES product innovation team and processes. The role assumes responsibility for all major product designs, build, configuration and deployment and for ensuring that the AIMES products and services meet customer and statutory requirements. I am required to develop and implement Product Development Plans and to liaise with customers to ensure the end-to-end delivery of new products and services. I am responsible for developing the product innovation policies and procedures for inclusion within the AIMES Information security management systems and for liaising with the commercial team to identify new product innovation opportunities, further within the product delivery team to ensure compliance.
• Developed the end-to-end Product Innovation process at AIMES to ensure conformance to requirements.
• Developed product development plans on a project-by-project basis and to implement and record all product testing.
• Developed the end-to-end Product Innovation process for the organisation to ensure conformance to requirements.
• Developing product development plans on a project-by-project basis and to implement and record all product testing.
• Deployment methodology conception and application.
• Ensured product designs met the customer product requirements, liaising with customers to ensure that requirements were accurately defined and captured for infrastructure, application, Integration and cloud deliverables.
• Ensuring that the implementation plans and risk registers were developed and compliance was assured and recorded.
• Ensured that funded projects were delivered on time and on budget whilst collaboratively working within the external Project Management teams to ensure reporting, delivery requirements and milestones were met.
• Provided leadership within AIMES in terms of the companies and partners staff and further affiliations.
• Responsible for reporting issues, non-compliances and corrective actions to the Board of AIMES.
• Development of IRAS (Integrated research application system, DPIA (Data protection, impact assessments), data sharing agreements, honorary contracts and further associated project governance documentation, further the Staff development, recruitment and appraisal process, implementation and undertaking.
• I Posses the ability to undertake complex product development projects and to liaise with
commercial, clinical and technical colleagues to deliver projects.
Assisted the CEO, & Technical Director with duties requested of me i.e. tender activities, internal project activities, exhibiting, effective supervision of new starters and performance & wellbeing management of staff, chairing project meetings & representing the organisation at all required client meetings.
Ensured successful project delivery to a plethora of renowned organisations, NHS Trusts & charities, for Example Alder Hey Children’s Hospital, Cancer Research UK (Leeds, London & Edinburgh sites), The London School of Economics, The University of Liverpool, Liverpool Heart & Chest Hospital, Kings College London, University College London Hospital, IBD Registry UK, Zebra Resource & Staffing solutions, DSCRO NHS ARDEN & Gem, Mersey Care NHS, Horizon2020 EU, IBM Haifa, Microsoft & Quest.
I led the Clinical Systems Department to ensure that the Trust’s systems were administered in line with Manufacturers/ Supplier & NHS Trust guidelines. The Clinical Systems Manager was required to be the lead specialist in ALL Trust Clinical IT Systems as well also performing as line manager for the Clinical Systems Team staff. I ensured Systems remained fit for purpose and were available for use as required by the Trust and its employees. To support the Trust in gaining maximum value from the systems by advising them on how best to configure and deploy systems in line with capabilities and business drivers. That included keeping in line with recommended releases, configuring and delivering new functionality, ensuring the team and I were proficient/expert to support the systems, staff and business to an excellent standard of service.
A core part of the role will be managing the development of our Health Information System which comprises of Allscripts Clinical Sunrise Manager, Sunrise Emergency Department, Docman (Community, GP & Manchester/further affiliated services) and Hylands OnBase EDMS.
Supporting the scoping, monitoring and implementation of Cerner Population Health Management & analytics, The Wirral Shared Care Records (Cerner, EMIS, TPP SystemOne), EDMS update & mobile working to a wide variety of staff groups within the Trust with responsibility for delivering concurrent project work streams, whilst prioritising all workloads in an appropriate manner to ensure all project deliverables are met, within agreed timescales and allocated resource constraints.
Responsible for identifying communication processes to ensure timely, accurate and appropriate communications are provided throughout any project’s lifetime and beyond.
Utilised business change expertise to ensure successful transition to new application infrastructure or systems for all stakeholders, whilst ensuring ways of working, impact analysis and benefits are documented in a structured manner and thereafter progressed in an appropriate manner.
Took the lead in ensuring benefits and lessons learnt were appropriately recorded and fed into future project planning and organisational decision-making with regards to the appropriate clinical system strand.
Supporting specific WUTH services and ways of working to enabled appropriate training needs analysis. Thereafter I liaised with the wider clinical training team ensuring appropriate training solutions are in place to ensure that systems can be utilised to their full potential.
Provision of specialist analytical support in relation to a specific clinical or business/corporate process area, to ensure appropriate financial and project planning specifically to aid the Principal Clinical IT Systems Analysts.
Where appropriate I worked with project and programme management in ensuring project/programme reports were developed and forwarded in an appropriate manner to ensure the WUTH's progress was accurately reported and monitored. I was required to attend project boards and steering groups to ensure appropriate IM&T representation and that the user's viewpoint is presented appropriately.
worked withina team of a deployment team of people with the responsibility to help clients and their teams to implement Lorenzo effectively and efficiently.
The role required involvement in multiple, complex deployments covering a typical project life cycle from pre-sales and early engagement through to go-live and post go-live activities at Salisbury NHS Trust, Derby Teaching Hospitals, North Bristol Foundation NHS Trust, Norfolk & Suffolk NHS Foundation Trust and LUSS (Lorenzo Upgrade Support Services) function.
•Close working with Project Managers to help clients to follow a standard deployment methodology with specific deliverables working within very tight timescales.
•Supported numerous clients in the setup and configuration of Lorenzo, supporting knowledge transfer and issue management whilst assisting the client in validation testing and business change activities to help them to get the very best out of the solution.
•Providing Subject Matter Expertise (SME) to clients and deployment project teams when product questions, issues, or changes are raised/escalated:
•Proactively participated in all relevant knowledge sharing sessions for Emergency Care, Maternity, Mental Health, Advanced Bed Management and inpatient / outpatient functionality.
•Required to provide on-site support and SME to clients and deployment project teams as per
standard deployment methodology.
•Proactively participating, owning, contributing to the upkeep of all key collateral used to support the
deployment projects - e.g. TTT, BPM's, BPV's, OBS responses, solution demos and presentations etc.
•Configuring, validating and supporting all environments used for demonstrations and training / workshops.
•Undertaken considerable out of hours working to support delivery / service of upgrades and project go live.
Strata Health provides intelligent electronic management of patient transitions into the right care, at the right time, comprising Community, mental Health, Children's Services, Safeguarding, Reablement, GP Region wide, A&E, MIU, Hospice, Residential Care, Education, Her majesty's Prison Service and a plethora of further healthcare settings.
•Implemented region-wide care integration and bed management healthcare IT solutions throughout community, social care, mental health, primary, Europe's largest maternity facility and acute settings.
•Consulting based scoping of current client process and redesign, undertaken in a professional, courteous and considerate manner.
•Project Management, Design, implementation, configuration risk management, training, support and change management.
•Maintained and tracked all client related activities and project plans, nationally, region wide, cross border and pathway specific.
•Leading all activity /project delivery and account management in Scotland & Merseyside.
•Preparation of client configuration, testing, HL7 testing and user training.
•Represent Strata at all client meetings, chairing of customer steering groups and change management/operations groups for applicable contracts.
•All aspects of the system lifecycle; from sales to implementation (project closure), with on-site and office-based workshops.
•Creation of documents for implementation specialists, support, business development, staff inductions, policy, training and site guidance.
•Submit and represented Strata Health numerous awards functions; successfully shortlisted for a patient safety award whilst working in collaboration with Rotherham NHS Trust.
Great Ormond Street Hospital Intensive care units (Cardiac, Neonatal & Paediatric) & Children's Acute Transfer Service CATS
•Led with the Implementation, configuration, on-going support, training and service development of the Philips IntelliSpace clinical information system & Pre registration charting, inclusive also of all integrated medical devices e.g. ventilators, blood gas analysers, third party integrated systems and feeds.
•Implemented the critical care IT system within 5 months, from project initiation to go-live, which was previously unheard of (as detailed by Philips healthcare, like for like implementation). Training staff at all levels; from end users to Chief Executives.
•Coordinated go-live of the application and Philips monitoring equipment, integration and department move from Varsity building to Morgan Stanley; relocation of 24 Cardiac ICU beds and all affiliated hardware; network and clinical.
•Implemented / system managed DocStore, CareVue Legacy and Philips IntelliVue ICU and Anaesthesia systems.
•Demonstrated all hardware, software and project documentation on behalf of Philips Healthcare and Great Ormond Street Hospital to various Clinical Directors/Clinical Leads for Alder Hey Children's Hospital, numerous Dublin hospitals and a variety of other interested parties, and presenting at a Philips user group in Birmingham.
•Coordinated and implemented a rollout of 50+ workstations imaged to Windows 7 on a new network and server platform, fully interfacing with iSOFT IPM, Pathology Lab (Omnilab) and Philips monitoring, consisting of hardware from CCX, Draeger, ABL and numerous other clinical devices.
•Resource managed a Senior Nurse Clinical Lead and ICT Staff with deliverables and requirements. Engaged the departments for further clinical input and undertook change management for phase 1a & 2, ensuring full communication/resource/planning of all external and internal stakeholders.
•Maintained hardware present in clinical area, server and network rooms.
•Deployment of GOSH Virtual desktop and ward round technologies.
Blithe Systems
Blithe specialise in the provision of information systems and services for the healthcare sector, providing IT solutions for Sexual Health and Substance Misuse markets. My role was to assist the operational manager in her duties inclusive of
•Project managing all Poppie substance misuse software application, Lilie sexual health software application, Bomic & web Bomic software applications.
•Assisting in managing projects from sales handover, throughout kick-off, DTO, install, assignment of support & project regional officers, training, go-live to review. Monitoring continued support for each site as well as offering additional services and modules.
•Maintained and tracked all project plans, and ensured customers and relevant colleagues were kept aware of all project statuses throughout the project lifetime.
•Ensure that all Operations, Project, Installation Engineers and Support staff had the necessary information to deliver projects for Blithe and for customers.
•Planned training sessions, ensuring all teams were aware of the deliverables.
•Reviewed staff project input and amended project plans, when necessary, to facilitate optimum revenue/service for Blithe.
•Ensured further sales opportunities were acted upon, further modules/consultancy also advertised to the end users where applicable. Discussed upgrades/further implementations with customers.
5 Hospitals).
Worked closely with all trusts departments recording A&E activity to ensure the A&E IT applications/module was managed to the highest possible standard. Supporting the Adults A&E Dept. (busiest in the North West), Paediatric A&E (regarded as Europe's lead in Paediatric Emergency Care), ITU Ward, MAU ward, Dental Hospital
With Project & Cost Management, Marketing and Accounting