Coordinator
Desert Gate Tourism
Total des années d'expérience :14 années, 3 mois
Quoting golf packages for individuals and groups.
Booking green fees and golf packages (ex. hotel, golf, excursions and
transfers).
Contract agreements between the golf clubs and hotels.
Develop effective professional relationships with key personnel in
various agencies.
Assisting account department on supplier's invoices and client’s
payments.
Dealing with correspondence through emails and calls.
Manage golf booking reservations across golf courses in UAE.
Promote Golf bookings with all market segments and increase
productivity thereby reaching targets
Ensure customer satisfaction by on-time response.
Meet requirements of customers from all market segments under
his/her responsibilities and provide delivery of services.
Coordinate with the golf clubs with regards to bookings and
status/requirements associated with it.
Follow up on billings for clients both overseas and local bookings.
Coordinate with the accounts department regarding payments done
by credit card, bank transfers and cash /cheque.
Mimosa Golf and Country Club
Ensure an efficient reception experience for Guests, including check
in/out, and complete audit procedures, as required
Demonstrate a high level of customer service at all times
Demonstrate a knowledge of hotel room categories, room rates,
packages, promotions and other general product.
Maximize room occupancy and use up-selling techniques.
and Country Club
Open and maintain customer accounts by recording account
information, as well as provides valid and complete information by using
the right methods/tools
Work with customer service manager to ensure proper customer
service is being delivered
Resolve product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and explaining
the best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution
Recommend potential products or services to management by
collecting customer information and analyzing customer needs
Mulligans Irish Pub Singapore
Answer the telephone calls and to keep a track of the in house
activities like giving information regarding the availability of the
establishment and making reservations based on it
Provides outstanding services to the guests that have checked in and
greet them in a friendly manner and interact with them in a positive way
Maintain up to date knowledge on the current services that are being
offered and make sure that this information is conveyed to the customers in
an effective way
Ensure that the Guest has been attended properly, and monitor
colleagues follows the given standards.
Ensures the bill are accurate.
completed nursing duties and requirements
in