DhanaBai Suresh

Product Knowledge
 Stay fully abreast of all the products and effectively present the benefits accurately to the customers as per their requirement.
 Refresh the updates about local Anti-Money Laundering Law and UAE Central Bank Regulations and Financial Action Task Force (FATF) Recommendations.


Team Management
 Ensure that the staff exercises due care for the proper completion of the documents as per AML requirement and maintain a proper filing system.
 Ensure that the new staff are immediately required to familiarize themselves with Anti Money Laundering policies & procedures, the terms ‘Know Your Customer’ (KYC), Customer Due Diligence (CDD).
 Recruiting, leading, mentoring & monitoring the performance of team members to ensure process efficiency and meeting of individual & group targets.
 Assist the staff for any AML related queries.
 Conducting meetings monthly to ensure smooth functioning of branch operation.

Role as Remittance Cashier and Unit Compliance Officer

 Conducting transactions like Outbound and Inbound using the advanced technology of live remittance
system and other online products
 Responsible to keep track of all files related to large value transactions of product wise specifically as
Outward and Inward remittances
 Responsible to prepare reports on Audit conducted on frequent visits to our branch
 Responsible for conducting training programs on AML Policies and Procedures coordinating with HR
 Responsible for training new hires on product knowledge and AML and mentoring the associates
in the department
 Take initiatives like regular refreshers on Compliance procedures, product knowledge to the
Branch associates
 Perform all Compliance and AML related tasks as requested by Head of AML department
 Responsible to conduct independent investigation on cases reported and determine the status of the
transaction or customer
 Responsible for submitting all suspicious transaction related report to AML department without fail

Notable contributions:
 Recently reported 10 transactions of suspicious transactions received by our customer, to AML for further
investigation


Role as Compliance Analyst

 Conducted surveillance thoroughly on daily, monthly transactions report on assigned product, thereby
investigating the customer profile highlighting on ‘Know Your Customer (KYC)’
 If found Suspicious, report to the Head of AML, and then to relevant authorities as instructed
 Conducted review on Unusual Potential Suspicious report (UPS) received by the branch and thereby
reporting to UAE Central Bank as Suspicious Transaction Report (STR) if required
 Review of UPS listed customers on quarterly basis and reporting as STR to UAE Central Bank after
thorough investigation
 Responsible to ensure all black lists issued by UAE CB, OFAC, EU, UN from time to time are accurately
promptly input in the system and verify the output report
 Investigate and Interview STR listed customers as per Central Bank’s acknowledgement

Nov '08 - Dec '10 Compliance Analyst in Anti Money Laundering Dept.
Promoted as Branch Unit Compliance Officer in addition as Remittance Cashier

April 2005 to May 2008 with HSBC as Payments Auditor

June 2003 to Dec 2004 with Reliance InfoStreams Pvt Ltd., as Customer Care Executive (Telecommunications Department)

Career Start
Sep 2002 to May 2003, with HDFC Standard Life Insurance Pvt Ltd., as HR Assistant

Responsible for maintaining the HR related files, employees leaves, Target achievements and their incentives.