Total Years of Experience: 15 Years, 11 Months
August 2017
To Present
Export/LogisticManager
at SOD
Location :
Tunisia - Tunis
*Plan and coordinate the international shipment of goods.
*Negotiate with a variety of people, such as Shippers, agents and vendors...
*Keep track of invoices and prepare reports to expedite the billing process.
* Ensure that shipments are in compliance with the laws and regulations governing the export industry.
*Negotiate with a variety of people, such as Shippers, agents and vendors...
*Keep track of invoices and prepare reports to expedite the billing process.
* Ensure that shipments are in compliance with the laws and regulations governing the export industry.
July 2016
To August 2017
Community manager
at SQLi Services
Location :
Tunisia - Tunis
- PHP5/MySQL/POO/MVC
- CMS : Wordpress
- Front End (Javascript - HTML5 et CSS3, Responsive design, Bootstrap Twiter)
- Social media (LinkedIn Twitter Facebook Youtube Instagram Google+ …).
- CMS : Wordpress
- Front End (Javascript - HTML5 et CSS3, Responsive design, Bootstrap Twiter)
- Social media (LinkedIn Twitter Facebook Youtube Instagram Google+ …).
November 2014
To May 2016
Patient relation officer
at NMC Hospital
Location :
United Arab Emirates - Dubai
o Booking appointments and entertaining queries through the multi-line swichboards system.
o Cater to the needs of the all incoming patients ( with or without appointments ).
o Request, collect, sort, and prepare medical / patient s files the MRD for appointment patient.
o Registration of new patients to include the explanation of the Patient & family bill of rights & Responsabilities.
o Verify insurance coverage, collects payments, deducttibles and co pays from patients.
o Prepare different insurance claim forms to go with the files and arrange them in the respective doctor s chambers.
o Handle all the payments to the hospital patients and accurately enter daily payment activities (credit, insurance, cash, payments for services and doctor s visits) into HIS (Hospital Information System).
o Participate in the monthly staff educational conferences.
o Performs related duties assigned by the Head of the Department.
o Cater to the needs of the all incoming patients ( with or without appointments ).
o Request, collect, sort, and prepare medical / patient s files the MRD for appointment patient.
o Registration of new patients to include the explanation of the Patient & family bill of rights & Responsabilities.
o Verify insurance coverage, collects payments, deducttibles and co pays from patients.
o Prepare different insurance claim forms to go with the files and arrange them in the respective doctor s chambers.
o Handle all the payments to the hospital patients and accurately enter daily payment activities (credit, insurance, cash, payments for services and doctor s visits) into HIS (Hospital Information System).
o Participate in the monthly staff educational conferences.
o Performs related duties assigned by the Head of the Department.
August 2013
To October 2014
ADMINISTRATIVE ASSISTANT
at COSMOS EXCHANGE
Location :
United Arab Emirates - Dubai
o Filling management and documentation
o Using (Outlook, Excel, Word, Power Point…)
o Typing, scaning and photocopying
o Translating Arabic/English, English/Arabic
o Incoming and outgoing calls
o Answering questions providing information
o Calendar management
o Meetings arrangement for the CEO
o Maintaining the confidentiality of the office of the CEO.
o Travel arrangement
o Attending and directing visitors
o Working on internal software
o Carrying out all filing
o Handle all office supplies for the office (pantry items (coffee, tea, water etc), stationery etc).
o Maintains outgoing courier/shipment files
o Maintaining personal files of all employees of the company.
o Assist the HR manager in Recruitment : Screening CVs, Conducting Screening phone interviews, Arranging for Interviews.
o Using (Outlook, Excel, Word, Power Point…)
o Typing, scaning and photocopying
o Translating Arabic/English, English/Arabic
o Incoming and outgoing calls
o Answering questions providing information
o Calendar management
o Meetings arrangement for the CEO
o Maintaining the confidentiality of the office of the CEO.
o Travel arrangement
o Attending and directing visitors
o Working on internal software
o Carrying out all filing
o Handle all office supplies for the office (pantry items (coffee, tea, water etc), stationery etc).
o Maintains outgoing courier/shipment files
o Maintaining personal files of all employees of the company.
o Assist the HR manager in Recruitment : Screening CVs, Conducting Screening phone interviews, Arranging for Interviews.
August 2011
To August 2013
Customer Care Agent/ Sales assistant
at ALDO
Location :
United Arab Emirates - Dubai
o Offering good quality of customer service.
o Assisting customers and leading the sale.
o Achieving targets.
o Cashiering and billing.
o Analyzing customer problems and providing solutions.
o Complaints handling.
o Ensure upkeep of retail standards and general hygiene
o Implement visual displays
o Generate Daily Sales Reports
o Customer Relationship Management
o Provide exemplary customer service to clients
o Stock Management
o Supporting inter shop/location stock transfers
o Enter all received goods and ensure stock control and proper record of all stock movements
o Participate in replenishment process to avoid and report any over stock
o Prepare for the inventory
o Assisting customers and leading the sale.
o Achieving targets.
o Cashiering and billing.
o Analyzing customer problems and providing solutions.
o Complaints handling.
o Ensure upkeep of retail standards and general hygiene
o Implement visual displays
o Generate Daily Sales Reports
o Customer Relationship Management
o Provide exemplary customer service to clients
o Stock Management
o Supporting inter shop/location stock transfers
o Enter all received goods and ensure stock control and proper record of all stock movements
o Participate in replenishment process to avoid and report any over stock
o Prepare for the inventory
September 2010
To July 2011
Computer Science Teacher
at MINISTRY OF EDUCATION
Location :
Tunisia - Tunis
o Helping children in Early Years and primary classroom how to use computer in al Faracha kindergarden.
oWorking one-to-one with children/illiterate adults who have specific learning difficulties.
o Providing in-class support for individual and small groups of pupiles.
o Training introductory computer for illiterate in different ages with ATUSUT Association.
o Training algorithms and programming course (PASCAL language) for high school students with Prince High School.
o Giving database and ICT course (Information and Communication Technology) to bachelor level students in computer science section with AlFarabi High School.
oWorking one-to-one with children/illiterate adults who have specific learning difficulties.
o Providing in-class support for individual and small groups of pupiles.
o Training introductory computer for illiterate in different ages with ATUSUT Association.
o Training algorithms and programming course (PASCAL language) for high school students with Prince High School.
o Giving database and ICT course (Information and Communication Technology) to bachelor level students in computer science section with AlFarabi High School.
June 2008
To August 2010
Secretary
at BNA BANK
Location :
Tunisia - Tunis
o using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc.
o letter writing;
o dealing with telephone and email enquiries;
o creating and maintaining filing systems;
o scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required;
o keeping diaries and arranging appointments;
o organising travel.
o Ordering stationary and equipements
o Handling petty cash.
o letter writing;
o dealing with telephone and email enquiries;
o creating and maintaining filing systems;
o scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required;
o keeping diaries and arranging appointments;
o organising travel.
o Ordering stationary and equipements
o Handling petty cash.
February 2008
To July 2008
CALL CENTER AGENT
at Ooredoo Tunisie
Location :
Tunisia - Tunis
o Providing service to customers and answer their questions and inquiries via phones.
o Dealing with callers problems.
o Making people interested in the services and products offered by the company.
o Updating the database with the possible changes and the customers' status.
o Dealing with tasks like call backs, disconnects, call transfers, messages and holds.
o Communicating on the telephone with persons according to the type of behavior that they have.
o Using the corresponding etiquette on the telephone in order to satisfy and please customers.
o Dealing with callers problems.
o Making people interested in the services and products offered by the company.
o Updating the database with the possible changes and the customers' status.
o Dealing with tasks like call backs, disconnects, call transfers, messages and holds.
o Communicating on the telephone with persons according to the type of behavior that they have.
o Using the corresponding etiquette on the telephone in order to satisfy and please customers.
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