Dina Abul Magd, Associate Customer Success Manager- Academia

Dina Abul Magd

Associate Customer Success Manager- Academia

London Stock Exchange Group

Location
Egypt - Cairo
Education
Diploma, Professional Certified Trainer
Experience
13 years, 7 months

Share My Profile

Block User


Work Experience

Total years of experience :13 years, 7 months

Associate Customer Success Manager- Academia at London Stock Exchange Group
  • Egypt - Cairo
  • My current job since June 2023
English Instructor at Cairo University
  • Egypt - Cairo
  • My current job since February 2017
English Instructor at School of Continuing Education, The American University in Cairo
  • Egypt - Cairo
  • My current job since January 2015
English Instructor at The American University in Cairo (English Language Instruction)
  • Egypt - Cairo
  • September 2016 to January 2017
English Instructor at Nile University
  • Egypt - Cairo
  • September 2015 to June 2016
English & Scientific Methods Instructor at The German University in Cairo
  • Egypt - Cairo
  • September 2014 to June 2015

- Providing timely feedback to students’ assignments.
- Proctoring quizzes and exams.
- Entering students’ attendance and grades on the system in a timely manner.
- Developing supplementary material.
- Attending inter-rater reliability workshops and professional development workshops.
- Contributing to committees as assigned by the Department's head.
- Performing admin tasks relevant to the educational process as assigned by the Department and/or the University.
- Performing admin tasks relevant to the educational process as assigned by the Department and/or the University.

Program Associate, Exchanges & Study Abroad at The American University in Cairo
  • Egypt - Cairo
  • October 2011 to December 2014

 Responsible for the logistics of the AUC Exchange Program with the 55 exchange universities.
 Acting as a source of information for AUC students.
 Updating the exchange/study abroad website with deadlines and application procedures for applying to the program.
 Involved with the selection, recruitment and interview process for students participating in the exchange/study abroad program.
 Working closely with coordinators at partner institutions to maintain the exchange balances, documents required and acceptance packages.
 Helping in the preparation of the exchange students’ pre-departure orientation every
semester and summer session.
 Providing guidance, advising and support to students throughout the exchange/study abroad process.

Vice President for Out Going Exchange Function at AIESEC
  • Egypt - Cairo
  • January 2011 to August 2011

 Screening applications of students who are interested to have an internship abroad.
 Conducting interviews for the candidates.
 Preparing cultural preparation sessions for the students and presenting them.
 Attending conferences to enhance partnerships with other countries who are interested in Egyptian students.

Recruitment Coordinator at MULTISKILLS Recruitment & HR Consultancy
  • Egypt - Cairo
  • September 2010 to January 2011

 Screening CVs of candidates for different vacancies.
 Conducting phone interviews for the candidates.
 Conducting personal interviews to see whether they are qualified or not.
 Updating with clients and supporting them with the suitable candidates.

English Instructor at Berlitz
  • Egypt - Cairo
  • July 2010 to October 2010

 Teaching English as a foreign language to a range of different classes with
different ages.
 Preparing and setting tests, examination papers, and exercises.
 Devising, writing and producing new materials, including audio and visual
resources.
 Basic administration such as keeping student registers and attendance records for starters and leavers, in addition to preparing a progress report for each student.

Education

Diploma, Professional Certified Trainer
  • at The American University in Cairo
  • August 2016
Master's degree, TESOL
  • at The American University in Cairo
  • December 2015
Bachelor's degree, Linguistics
  • at Ain Shams University
  • July 2010
High school or equivalent, Thanaweya Amma
  • at Manor House School
  • June 2006

Specialties & Skills

Preparation
Students
Screening
Linguistics

Languages

Arabic
Expert
English
Expert
German
Beginner
French
Beginner

Training and Certifications

Professional Certified Trainer (Certificate)
Date Attended:
August 2016
German Language Courses (Certificate)