Associate Customer Success Manager- Academia
London Stock Exchange Group
Total years of experience :13 years, 7 months
- Providing timely feedback to students’ assignments.
- Proctoring quizzes and exams.
- Entering students’ attendance and grades on the system in a timely manner.
- Developing supplementary material.
- Attending inter-rater reliability workshops and professional development workshops.
- Contributing to committees as assigned by the Department's head.
- Performing admin tasks relevant to the educational process as assigned by the Department and/or the University.
- Performing admin tasks relevant to the educational process as assigned by the Department and/or the University.
Responsible for the logistics of the AUC Exchange Program with the 55 exchange universities.
Acting as a source of information for AUC students.
Updating the exchange/study abroad website with deadlines and application procedures for applying to the program.
Involved with the selection, recruitment and interview process for students participating in the exchange/study abroad program.
Working closely with coordinators at partner institutions to maintain the exchange balances, documents required and acceptance packages.
Helping in the preparation of the exchange students’ pre-departure orientation every
semester and summer session.
Providing guidance, advising and support to students throughout the exchange/study abroad process.
Screening applications of students who are interested to have an internship abroad.
Conducting interviews for the candidates.
Preparing cultural preparation sessions for the students and presenting them.
Attending conferences to enhance partnerships with other countries who are interested in Egyptian students.
Screening CVs of candidates for different vacancies.
Conducting phone interviews for the candidates.
Conducting personal interviews to see whether they are qualified or not.
Updating with clients and supporting them with the suitable candidates.
Teaching English as a foreign language to a range of different classes with
different ages.
Preparing and setting tests, examination papers, and exercises.
Devising, writing and producing new materials, including audio and visual
resources.
Basic administration such as keeping student registers and attendance records for starters and leavers, in addition to preparing a progress report for each student.