General Manager
Ramzi Louza Trading Establishment
Total years of experience :17 years, 11 months
- Define and implement policies and performance standards.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
- Provide solutions for day to day problems.
- Evaluate employee performance and provide additional coaching and support as needed.
Responsibilities:
1- Coordinate with other staff, consultants and trainers to implement the organization’s programs and/or projects in order to determine specific priorities and outcomes focused on Human rights, civic engagement, community, advocacy, leadership development…etc.
2- Conduct research and develop materials for proposal writing in coordination with the executive director.
3- Prepare a list of recommendations for the executive director in preparation for certain events such as meetings with donors, board members and government officials.
4- Preparation and supervision of workshops, training materials, coordinate with trainers & participants.
5- Follow up with the ongoing activities & plans.
6- Visit Program implementers in the field to provide guidance, technical assistance and to carry out assessment as needed.
7- Coordinate with the ministry of education and other work contacts to make sure that the activities are implemented according to the set plan (s).
8- Explore and implement technological and programmatic tools to enhance the work of the organization.
9- Coordinate with other staff and colleagues on best ways to update the organization’s website.
10- Assist in translation documents as needed.
11- Drafts programmatic &narrative reports pertaining to the funded programs that the organization has.
12- Assist the executive director in reviewing concepts notes and & filling out applications for the potential funders.
13- Oversee updating of program files & database.
14- Coordination of work & duties with other staff as needed.
Communication & Outreach:
1- Coordinate drafting of program materials, emails, letters for the communication and development purposes.
2- Attend local and regional meetings as needed.
3- Maintain contacts with other human rights & civic education organizations and funders operating in Jordan & the region.
4- Pursue outreach efforts, particularly in Jordan.
Develop and implement appropriate strategies by selecting, segmenting and targeting markets, and promoting services to the clients. Develop plans for advertising and public relations. Assist in preparing organizational documents such as reports, corporate profiles and market daily news.
Anonymously evaluate and assess the quality of customer service, operations, employee integrity, merchandising, and product quality at a variety of retail outlets from fashion stores to restaurants.
1- Monitors and measures service performance.
2- Makes employees aware of what is important in serving customers.
3- Provides feedback from front line operations.
4- Ensure product/service delivery quality.
5- Educational tool for training & development.
6- Ensures positive customer relationships on the front line.
7- Improves customer retention.
8- Enforces employee integrity & consistency in productivity.
Details of the program.
Internal snapshot that evaluates service offerings in 6 basic categories:
1- Cleanliness & First Impressions
2- Service Quality
3- Selling Skills and Product Knowledge
4- Till Experience
5- Telephone Skills
6- Overall Experience
The job included book keeping/accounting of office expenditures, handling petty cash, organizing program events and general secretarial support to the office.
B.A. in English Literature
Tawjihi/Literate Stream
