Dina Al-Rousan, English Teacher

Dina Al-Rousan

English Teacher

Future Window School

Location
Jordan - Amman
Education
Bachelor's degree, Economy and Management
Experience
5 years, 2 Months

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Work Experience

Total years of experience :5 years, 2 Months

English Teacher at Future Window School
  • Saudi Arabia - Riyadh
  • September 2010 to June 2013

1- Work with students to improve their skills in certain subjects.
2- Prepare lessons, and assign and correct homework.
3- Prepare and correct tests.
4- Evaluate students' progress and discuss the results with students and/or their parents.
5- Identify students' individual learning needs. .

Customer Relation Officer - CRO at Arab Jordanian Investment Bank - AJIB
  • Jordan - Amman
  • April 2009 to September 2010

1- Filling customer’s correspondences in line with the data protection policy.
2- Handle the evaluation and feedback forms
3- File all essential bank internal documents according to the data protection policy.
4- Handle all the salary reports matching them to social security reports to ensure accurate policy implementation.
5- Maintain accurate database for all bank customers and contacts.
6- Professionally build successful, trust worthy relationships with customers by following up with them and give them clear accurate information when needed.
7- Manage customer satisfaction process.
8- Attending and participating within the bank internal meetings and insuring full compliance to the meeting outcomes.
9- Researches, implements, and manages the areas of banking regulation and laws, banking policies and procedures, consumer protection, and public interest laws.
10- Work closely with the chief operating officer (COO) in overseeing compliance procedures and might also advise on risk management.
11- Advice and train the banking stuff on these compliance procedures.
12- Additionally, issue investigations related to possible non-compliance or to ensure compliance is taking place.

Volunteered at Injaz Organization
  • Jordan - Amman
  • November 2009 to December 2009

volunteered as a course trainer in Queen Rania School for 7th Grade student. Knowledgeable with a USAID-funded project related to the university course “Managerial Skills”.

Marketing Specialist at East Allure Engineering
  • Jordan - Amman
  • June 2006 to April 2007

1- Planning and organizing the marketing events and handling such as (venue booking, promotional materials, venue staff, issue invitation letters).
2- Actively supporting the team in different areas such as events management when needed
3- Built a successful, trustworthy relationships with customers by following up with them regularly and insure full satisfaction.
4- Draft marketing and sales correspondences such as: pricing lists, contracts, quotations and letter of agreements.
5- Handling shipping and customs related issues.
6- Administrative tasks: filling projects documents, data entry, organizing customer’s orders per products.

Education

Bachelor's degree, Economy and Management
  • at Yarmouk University
  • January 2009

Bayt Tests

IQ Test
IQ Test
Score 62%

Specialties & Skills

Marketing
Banking
Administrative
Management
Internet and E-commerce
Computer and Microsoft

Languages

Arabic
Native Speaker
English
Expert
French
Beginner

Training and Certifications

Course of Treasury and Dealing in foreign currencies. (Training)
Training Institute:
AJIB bank
Date Attended:
April 2010
Duration:
10 hours

Hobbies

  • Volleyball
    • 1996-1997. Member of The Rosary College school volleyball team. Holding a bronze medal.
  • Basketball
    • 1998-2002. Member of Ministry of education basketball team. Holding 1 golden medal and 1 silver medal.
  • Folkloric dancing
    • 1997-2002. Member of Jerusalem society as a folkloric dancer. participated in many events.