HR Operations Lead
Geidea
Total years of experience :10 years, 5 Months
• Develop and motivate the HR Ops team of HR Supervisors, Senior Specialists & HR Coordinators.
• Lead the team in identifying, distributing, and prioritizing workload and tasks among them in accordance with their skill level.
• Work closely with the legal team for process planning & implementation following government laws & regulations.
• Resolve & investigate any HR-related escalations.
• Monitor Social Insurance, Labor law & Medical Insurance vendors’ relations &
performance.
• Ensure lawful actions within the HR operations team.
• Review & modify HR Operations annual budget.
• Develop active policies & design new policies.
• Continuously work with the HR ops team for process improvement.
• Coordinate with each function leader on new process updates & implementation
plans.
• Work on SAP HR modules design & execution.
• Supervise day-to-day work (Such as Onboarding & Offboarding process,
employees’ physical files, labor law compliance, leaves, SAP change jobs, internal
administrative investigations .. etc.)
• Work with Engagement & Marketing Teams for company events & management’s
roundtables.
• Direct, advise & correct any unlawful actions with stakeholders & employees about Labor Law.
• Develop and motivate a team of HR specialists, Medical Admin & Social Insurance & Immigration specialists.
• Managed to have a 100% of social insurance gaps closure.
• Ensure employees’ physical files comply with Labor & Social Insurance laws.
• Align & advise each business leader & HR Business Partners on the correct process & laws to follow.
• Managed to put Egypt’s legal process in place & be followed by the HR team.
• Investigate miss conduct cases with Compliance & Legal Team.
• Resolve & investigate any HR-related escalations.
• Design & manage new employees’ orientation sessions with each stakeholder & HR team.
• Work with external and internal legal counsel on employment-related matters & reviewing HR documents.
• Negotiate for closing corporate deals for Egypt.
* Prepare job descriptions.
* Construct job evaluations based on Jobmaster evaluation tools.
* Finalize the job grade according to the position leveling matrix.
* Assist in the preparation, data gathering and analysis phase in the benefits, salaries, annual and tailored surveys.
* Deliver the final reports including position market salary.
* Assist in the preparation and analysis of Engagement survey in external companies.
Job based in Etisalat Masr premises as a project between Jobmaster and Etisalat.
1. Prepare job descriptions for entry by compiling and sorting information and establishing entry priorities.
2. Input Job Description in a timely and accurate manner into Oracle database.
3. Maintains confidentiality of revealed data.
4. Update daily target progress using Microsoft Excel Application.
5. Perform other work as required or assigned.
1. Review Tender documents and Request For Quotation for accuracy and send them to the suppliers.
2. Knowledge of filling the tender’s technical clarifications and preparing internal memo to finance department for bid bonds if requested, keeping full record of govt. commercial certificates and preparing the pricing schedules by doing internal calculation sheet.
3. Track tenders statuses, updates, and maintain purchase orders until they are closed.
4. Dealing with ongoing clarifications / negotiations.
5. Prioritize the workload.
6. Switching between different types of tendering duties on a daily basis.
7. Responsible for the continuous monitoring of the tender submission process.
8. Managing customer relationships throughout the tender process, ensuring a high level of customer care is maintained throughout.
9. Maximizing opportunity to win tender bids through the open procurement process.
10. Monitoring the Tender coordinator’s performance, coaching and providing constructive feedback whilst identifying employee training needs.
11. Responsible for the management of the data related to the databases and tools supporting the tender process.
12. Contacts and receives informal quotes from appropriate vendors; compares costs and evaluates the quality and suitability of equipment, materials and supplies.
13. Keep track of the work daily performance for Sales team and Tendering team
1. Support and provide superior service to agents and transferred angry customers via phone, e-mails and faxes as a receiver and caller.
2. Use questioning and listening skills that support effective telephone communication.
3. Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
4. Use the most appropriate way to communicate with different behavior types on the telephone.
5. Follow up customer calls where necessary.
Strategic Management Recruitment & Placement Training & Development Compensation & Benefit Employee Labor & Relations