IT Infrastructure Project Manager
Union Coop
Total years of experience :18 years, 7 months
Responsible for the project management throughout the entire project lifecycle, including project initiation/proposals, project delivery, business liaison/stakeholder management, post-implementation review, and project loseout/handover. Core responsible for leading and managing projects and Project team in auditing and implementing improvements to all the IT infrastructure and procedures from the front end to network security. Also involved in managing, planning, scheduling & reporting on project activities.
Led product evaluation teams to solicit and evaluate RFP in support of marketing strategies.
Work with account managers on client proposals and when assigned to opportunities the presales deliverables (BOM, SOW, POC & RFQ).
Works with other managers, project engineers, and discipline leads to develop budgets, schedules, and plans for the various elements of a project.
Ensures that the project meets or exceeds the goals established in these plans.
Works with the key project individual to devise and execute action plans to rectify potential cost overruns or delays, or to accommodate significant changes to the scope of work.
Managing local infrastructure services according to global/regional / local Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) Information Security Compliance, Risk Assessments, Identity and Access Management.
Develop disaster recovery solutions for technologies including Domain, Exchange & SQL on BCM.
Providing ongoing management of all IT issues including planning, budgeting, and deployment.
Providing overall direction and management overview for the implementation of projects, and taking responsibility for the ongoing support and maintenance after their implementation. Involvement and participation in Company meetings and functions as required.
Core responsible for systems management concepts, processes & standards, capacity/performance management, tuning, storage & network management.
Develops project control and reporting procedures and manages changes in the operational plans.
Serving as the Technology Point of Contact for the region, you will be required to ensure the smooth implementation and optimal performance of business applications, infrastructure setups, and service operations in all new and existing establishments within the region.
Apply the Company Project Management Methodology, procedures, processes, and standards to enable successful delivery, establish an effective project board for all projects allocated, ensure all members are well informed, and fulfill their accountabilities to the project.
Manage the delivery of IT infrastructure solutions and services in accordance with defined and agreed strategy.
Avaya hardware and software maintenance contract administration (as a part of project)
Design/implement/support all new site upgrades and rollouts including trucking, design, & LAN/WAN connectivity. Perform all system maintenance for Avaya communications infrastructure.
Providing overall direction and management overview for the implementation of projects, and taking responsibility for the ongoing support and maintenance after their implementation. Involvement and participation in Company meetings and functions as required.
*Handling & Lead the team size of 32 Technical Support Engineers and Manage technical teams to carryout SIT and provide UAT support.
*Guide Team for any Technology Inputs, Performance Improvement initiatives, Process streamlining Initiatives. Understanding Business requirements and recommending appropriate solutions.
*Designing the Scope-of-work and Project Plan for the projects, to play a key role in helping Data craft execute on time, on budget, within-specification Project Delivery in project management.
*Sole Sr. LANDesk Administrator on Organization LANDesk features utilized (OSD, Software Distribution, Scripts, Security & Patch Management, Reports, Migration, Provisioning, Imaging, SLM.
*VMware APAC Upgrade ESX/ESXi servers were upgrade from 3.0.2 & 3.5 to VSphere 4.x. Support virtual Infrastructure comprising of 100+ VMware ESX/ESXi servers
*Design, setup, configure and support of servers in Data Center & Engineering Labs.
*Responsible for building up an environment and maintaining an enterprise environment for NetApp. Support and manage NetApp file servers in a high availability environment. Responsible for Configure & Create Volumes, Qtrees & share folders, expand of new and any existing LUNs, Volumes.
*NetApp system installations & configurations at various customer sites. Data ONTAP and firmware upgrades. Documentation of NetApp storage environment.
*Implementation, Maintain & generating a daily audit report from LANDesk as per requirement for all branches. Provide value-added BCM advisory support.
*Participate in project meetings; develop specifications based on project requirements. Oversee storage provisioning, monitor system, forecast future storage demands, conduct performance tuning, system controls, and documentation.
*Handle IT security infrastructure (Anti- Virus, Firewall, End-point security, etc.) and compliance to safety policy. Create custom installers, packages, and scripts for Pc’s and Mac’s.
*Work with SQL 2000/2005/2008 Database, SQL Query and Troubleshooting SQL DB issues.
*Remediating Vulnerability - Auto fixes and Repair by schedule task. Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades.
*Support more than 70 servers, 4000+ desktops across 20 domestic and international sites, including corresponding network and back office infrastructure and part of the global support team, Designs, executes and validates backup and disaster recovery plans.
*Maintain the availability of the WAN and LAN resources in a multi-domain Microsoft 2003/2008 Server Active Directory environment. Manage 2003 ADS, Daily User ID & Bulk User ID creation, Configure AD & computer accounts. Provide L4 level support for Microsoft ISA 2006 Server.
*Microsoft Clustering environment, Disaster recovery scenario including preparation and implementation exercises to include but not limited to Microsoft Exchange Cluster, and Microsoft Active Directory. Implement on Clusters Servers VMware ESX and VSphere 4.0.
*Planning & scheduling for the customer meetings/POCs/projects implementation & regular HC.
*Setting up Windows 2003/2008 Server, Configuration of file sharing permissions, User, OU, Groups account creation and maintenance of user accounts and data.
*Demonstrated knowledge of how disaster recovery programs are implemented at the state level.
*Handle & Lead the team size of Seven Server Support Engineers.
*Responsible for Problem Management RCA Group Lead position for Troubleshoot process as per ITIL Standard handle with 15 Technical Support Engineers.
*Setting up Windows 2003 Server, Configuration of DFS file sharing permissions, User, OU, Groups account creation and maintenance of user accounts and data, device groups & grant access privileges to users.
*Provide Administration of Symantec Endpoint protection manager 11.0 (Total Antivirus solution consisting of AV, Anti spy ware, Proactive threat protection and Network threat protection).
*Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades. Monitoring the Network & Process utilization via NMS tool for PAN India Mumbai Circles.
*Prime Responsible for Safe Boot server used for Data Encryption for laptop users. Implemented & Configuration.
*Backed up System State Data, Database throughout the Microsoft Windows based Server in the Organization with NetBackup. Provide L2 level support for Microsoft ISA 2006 Server
*Prepared Standard Operations procedure and Disaster recovery documents for all the products and technologies, which are being handle by my team members.
*Handled the SFTP server, which is use for critical data transfer between the external vendors and internal employees.
*Creation of Volumes, Qtrees & share folders on NetApp filer, expand of new and any existing LUNs, Volumes, Managing Qtrees on NetApp filer.
*Monitor processor utilization & Services etc. Also manage the disk space and quotas maintain daily server checklist for the same. Filer Capacity Management
*Manage and support NetApp filer on Clusters, User Account management.
*Storage Allocation by creating aggregates, volumes, Qtrees and shares & Set quota to shares export it through CIFS or NFS and set ACL.
*Prime Responsible for Implementation, Troubleshooting & Maintaining the LANDesk Server 8.x Server & Patches.
*Software Distribution through LANDesk, Manage & Maintain Distribution Package of LANDesk Server, Security & Patches deployment through LANDesk Server.
*Implementation, Maintain & generating a daily audit report from LANDesk as per requirement.
*Troubleshooting & maintain the escalation calls from L1 Tech. Engineer’s.
*Manage documentation projects, starting from initial planning through writing and editing, reviewing and revising, and indexing, creating graphics.
*Work with NMS vendors to prioritize and resolve feature requests that are important to the Speakeasy monitoring solution. Responsible for Application Performance Monitoring & Profiling via Manage Engine tool. Plan and execute other BCM initiatives as per organization requirements.
Responsible for Manage 2003 ADS Daily User ID & Bulk User ID creation, Create device groups and
grant access privileges to users. Monitored Server application processor utilization & Services etc.
Troubleshoot the job of operation and maintenance in Computer Hardware/Maintenance.
* Troubleshoot Delivering and implementing the solutions for Operation, Maintenance & Network
incidents.
* Effectively manage functions like, Hardware, Networking, Backup, and Microsoft Outlook.
* Troubleshooting, Administration, Peer-to-Peer /Server/Client networking, & Troubleshooting of
Internet & Intranet problems.
* Work with NMS vendors to prioritize and resolve feature requests that are important to the
Speakeasy monitoring solution.
* Reports on department wise bandwidth usage by creating IP groups (with exclude IP option) and
interface groups.
* Manage documentation projects, starting from initial planning through writing and editing, reviewing
and revising, and indexing. Troubleshooting, Administration, Server/Client networking, &
Troubleshooting of Internet & Intranet problems.
* Manage, Maintain & Implement the Symantec EP Server. New Desktop & Laptop Installation,
Configuration of TCP/IP.
* Solving OS issues in Windows, Domain and Network etc. by applying required Microsoft Patches.
courses: Certified “PMP® - Project Management Professional” * Certified “PRINCE 2 – Practitioner & Foundation” * Certified “VMware Certified Advanced Professional Datacenter Administrator”.