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    Dipti Shinde

    Customer Service Executive
    Mediterranean Shipping Company
    Location:
    Qatar - Doha
    Education:
    Diploma, Business Management
    Experience:
    7 years, 6 months

    Work Experience

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    List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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    Customer Service Executive

    at Mediterranean Shipping Company
    August 2005
    To February 2013
    India - Mumbai
    (1) Mediterranean Shipping Company 10 Aug 2005 - Till 28 Feb 2013


    Customer Service Executive / Vessel Capacity Management


    Job Profile:
    ✓ Answering incoming phone calls.
    ✓ Processing calls quickly and efficiently while updating our operating system.
    ✓ Coordinating coverage and rates for volume, truckload and expedited shipments.
    ✓ Handled Export of Hazardous shipments.
    ✓ Co-ordinating with Local as well as Overseas Clients.
    ✓ Co-ordinating with vessel operators and internal clients in order to utilise the available vessel space thus maximising the profits
    ✓ Co-ordinating with port authorities in order to know the vessel berthing / sailing schedules
    ✓ Co-ordinating with overseas agents to know about Vessel's arrival at destination, delays if any & communicating the information with customers.
    ✓ Preparing the vessel schedules, vessel related reports.
    ✓ Generate all shipping documentation associated with customer shipments, vendor shipments and shipments to all facilities.
    ✓ Coordinate shipping instructions with the customer's freight forwarder as noted on Sales Order.
    ✓ Provide all shipping documentation to Inside Sales Department for filing in the respective sales order folder.


    ACHIEVEMENTS & PROMOTIONS:
    ✓ Completed Chemical Cargo handling training organised by HAZMAT.
    ✓ Promoted to Assistant Manager Trade in 2011.

    Extra years of experience not listed above:  None  

    Education

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    Let employers know more about your education; remember, be clear and concise.

    Diploma, Business Management

    at Welingkar Institute of Management
    India - Mumbai
    Grade: Pass
    January 2007
    ✓ Diploma in Business Management from Welingkar Institute of Management in year 2007.

    Personal Particulars

    ✓ Age: 29 Years


    ✓ Passport No.: K1906921

    ✓ Language Known: English, Marathi, Hindi

    Other Information
    ✓ Extensive Experience in Microsoft Office Suite: Excel, Word and Powerpoint.


    DATE:

    PLACE: DIPTI D. RANE

    Bachelor's degree, Chemistry

    at Mumbai University
    India - Mumbai
    Grade: second class
    January 2005
    ✓ Bachelor in Science (Chemistry) from Mumbai University in year 2005

    Languages

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    For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.
    Hindi
    Beginner
    Marathi
    Beginner
    English
    Beginner

    Training And Certifications

    HAZMAT
    Certificate
    Issued in: January 2006 Valid Until: - February 2006