Dipti Shinde, Customer Service Executive

Dipti Shinde

Customer Service Executive

United Arab Shipping Corporation

Location
Qatar
Education
Diploma, Business Management
Experience
18 years, 6 months

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Work Experience

Total years of experience :18 years, 6 months

Customer Service Executive at United Arab Shipping Corporation
  • Qatar - Doha
  • My current job since July 2014

Job Profile:
✓ Answering incoming phone calls.
✓ Processing calls quickly and efficiently while updating our operating system.
✓ Coordinating coverage and rates for volume, truckload and expedited shipments.
✓ Handled Export of Hazardous shipments.
✓ Co-ordinating with Local as well as Overseas Clients.
✓ Co-ordinating with vessel operators and internal clients in order to utilise the available vessel space thus maximising the profits
✓ Co-ordinating with port authorities in order to know the vessel berthing / sailing schedules
✓ Co-ordinating with overseas agents to know about Vessel's arrival at destination, delays if any & communicating the information with customers.
✓ Preparing the vessel schedules, vessel related reports.
✓ Generate all shipping documentation associated with customer shipments, vendor shipments and shipments to all facilities.
✓ Coordinate shipping instructions with the customer's freight forwarder as noted on Sales Order.
✓ Provide all shipping documentation to Inside Sales Department for filing in the respective sales order folder.

Sr Customer service executive at National Shipping & Marine services company WLL
  • Qatar - Doha
  • January 2013 to June 2014

Job Profile:
✓ Answering incoming phone calls.
✓ Processing calls quickly and efficiently while updating our operating system.
✓ Coordinating coverage and rates for volume, truckload and expedited shipments.
✓ Handled Export of Hazardous shipments.
✓ Co-ordinating with Local as well as Overseas Clients.
✓ Co-ordinating with vessel operators and internal clients in order to utilise the available vessel space thus maximising the profits
✓ Co-ordinating with port authorities in order to know the vessel berthing / sailing schedules
✓ Co-ordinating with overseas agents to know about Vessel's arrival at destination, delays if any & communicating the information with customers.
✓ Preparing the vessel schedules, vessel related reports.
✓ Generate all shipping documentation associated with customer shipments, vendor shipments and shipments to all facilities.
✓ Coordinate shipping instructions with the customer's freight forwarder as noted on Sales Order.
✓ Provide all shipping documentation to Inside Sales Department for filing in the respective sales order folder.

Customer Service Executive at Mediterranean Shipping Company
  • India - Mumbai
  • August 2005 to November 2012

(1) Mediterranean Shipping Company 10 Aug 2005 - Till 28 Feb 2013


Customer Service Executive / Vessel Capacity Management


Job Profile:
✓ Answering incoming phone calls.
✓ Processing calls quickly and efficiently while updating our operating system.
✓ Coordinating coverage and rates for volume, truckload and expedited shipments.
✓ Handled Export of Hazardous shipments.
✓ Co-ordinating with Local as well as Overseas Clients.
✓ Co-ordinating with vessel operators and internal clients in order to utilise the available vessel space thus maximising the profits
✓ Co-ordinating with port authorities in order to know the vessel berthing / sailing schedules
✓ Co-ordinating with overseas agents to know about Vessel's arrival at destination, delays if any & communicating the information with customers.
✓ Preparing the vessel schedules, vessel related reports.
✓ Generate all shipping documentation associated with customer shipments, vendor shipments and shipments to all facilities.
✓ Coordinate shipping instructions with the customer's freight forwarder as noted on Sales Order.
✓ Provide all shipping documentation to Inside Sales Department for filing in the respective sales order folder.


ACHIEVEMENTS & PROMOTIONS:
✓ Completed Chemical Cargo handling training organised by HAZMAT.
✓ Promoted to Assistant Manager Trade in 2011.

Education

Diploma, Business Management
  • at Prin. L. N. Welingkar Institute of Management Development and Research
  • June 2007
Bachelor's degree, Chemistry
  • at University of Mumbai
  • January 2005

✓ Bachelor in Science (Chemistry) from Mumbai University in year 2005

Specialties & Skills

Customer Service
Shipping
ANSWERING
ANSWERING INCOMING
CAPACITY MANAGEMENT
CLIENTS
CUSTOMER SERVICE
ON SALES
Shipping Co-ordinator
DOCUMENTATION
INSIDE SALES

Languages

Hindi
Expert
Marathi
Expert
English
Expert

Training and Certifications

HAZMAT (Certificate)
Date Attended:
January 2006
Valid Until:
February 2006

Hobbies

  • Visiting new places, cooking & singing