Karcher FZE
KARCHER FZE
Total years of experience :11 years, 9 Months
Management.
• Hands on experience of SAP Business transactions and reporting.
• Attends and participates in internal sales strategy meetings.
• CRM management, testing & training to sales team
• Conducting CRM training development for the Sales team.
• Gathers and analyzes information and provides recommendations to address and resolve business issues using CRM and components
• Manages the data quality in CRM
• Provides support to the data migration efforts for the enterprise CRM program
Divya Das Shiju
• Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
• Working directly with senior management to improve and accelerate the sales process, drive best practices and increase user adoption. Collaborate with Salesforce partners (marketing, service, finnace, etc.) that support the sales processes within the CRM tool to share best practices. Develop reports and dashboards to support specified processes, goals and key business metrics. Research and stay up to speed on industry trends within the Salesforce/CRM tool space.
• Collected data and developed detailed spreadsheets to identify trends, create revenue, profitability, expense forecasts.
• Led monthly meetings with Managers to analyze spending and provide financial recommendations.
• Provided administrative support to senior analysts and department professionals, improving efficiency and productivity, increase sales by 10%.
• Reviewed financial reports and streamlined operations to increase productivity and company profits.
• Perform statistical analyses for key reports and Data Reconciliation
• Responsible for Business Data Analytics and reports for Sales Campaigns
• Supported Operations Manager with daily operational functions.
• Monthly analysis and report generation on production and commission to Bank and third-party insurance brokers.
• Developed new process for employee commission evaluation which resulted in marked performance improvements thereby reduce time 25%.
• Supported team members in improving operations and resolving issues to deliver top-notch customer service.
• Work as team player and support team for various ongoing projects and tasks assigned from time to time.
07/
• Design and develop training programs
• Maintain updated curriculum database and training records
• Managing, designing and developing training programs.
• Organize, develop or source training programs to meet specific training needs
• Liaise with subject matter experts regarding instructional design
• Develop training aids such as manuals and handbooks
• Inform employees about training options
• Map out training plans for individual employees
• Track and report on training outcomes
• Provide feedback to program participants and management
• Coordinate off-site training activities for employees
• Involved in the production and circulation of magazines and preparing MIS Reports and presentations relating sales, production and circulation.
• Maintained and updated the MS Access and SQL Server Databases by running backups and tuning queries.
• Data mining, compilation, evaluation & research for Advertisements, Media &Marketing
• Responsible for Preparation & maintenance of the MIS Reports, Presentations on Daily, Weekly, & Monthly metrics
• Development and execution of email broadcast newsletters, public relations, marketing trade shows and events, outbound calls, media advertisements, field promotions, customer communications, and other marketing plans.
• Managing and updating different web contents like sessions, news, and banner on company websites.
• Follow ups to sales and production team for all activities daily basis
• Good hands on Excel tools like V-Look up, H-Lookup, Pivot charts, PowerPoint presentations and Graphs.
• To update and maintain the company database system using MySQL, MS Excel - Data (Updating, Retrieval, Gathering and validation)
• Maintains and Updates Customer databases, bulk sms and directory databases.
• Creating data reports for daily, weekly and monthly reports regarding sales activity as per management rules and monitoring all data’s for accuracy.
• Carries out in depth analysis of complex and divers information using several different techniques to achieve full understanding of required output
• Installing and configuring Email outlook, software, antivirus and maintaining system backups on regular basis