Marketing Executive
Thumbay Group
Total years of experience :18 years, 7 Months
Calling the clients for the advertisement on our HEALTH Magazine.
Follow up of the leads given by marketing representatives.
Follow up on the invoice and payment.
Follow up on the MOH(Ministry of Health) approval.
Preparing all the necessary report required for the magazine.
Maintaining the up-to date details on the magazine.
Helping in distributing the magazines to the advertising agencies and the advertised clients.
One point of contact for Thumbay Group for sending sms to the required database.
\[Thumbay Group: GMC Hospital (Ajman, Fujairah & Sharjah), Body&Soul Health Club (Ajman, Dubai & Sharjah), Terrace Restaurant, Blends & Brews Coffee Shop and Gulf Medical University.\]
Maintaining the database of the Doctors, Advertising Agencies, Schools, Hospital, Clinics etc.
Organizing the Educational Tours from different schools to our University with the help of seniors.
Assisting the team in arranging the conferences in the University.
Assisting the students committee in the events conducted in the University.
Organizing the Events in the University like Baby Contest and Medical & Science Exhibition (MASE).
Email Support (solve queries through emails)
Responsible for category wise account management.
Experienced in handling Indian advertisers and international advertisers.
Provide in- depth consulting services to high spend advertisers.
Responsible for monitoring the accounts on daily basis, checking the spent and ad quality.
Optimizing clients account by creating proposals which includes tasks of a Content Specialist.
Responsible for redeposit once the account goes offline.
Experienced in handling the Prepaid accounts where in the advertisers where called on regularly for maintaining sufficient funds in the accounts. Assisted the advertisers in re deposits whenever the accounts were offline. Involved in developing strategies for client retentions. Trained in up selling of the products.
Experience in handling Invoice accounts which is provided only to high spenders on request.
Calling clients based on the potentiality of the website, convinced them to sign up their sites for the advertisements on Yahoo! India.
Receive inbound calls and solve queries.
Preparing Offline Accounts Report on daily basis.
Sending Fast track reports to the Team on Daily basis.
Trained the new hires on the basics of Search marketing objectives, Business models, Account Management and imparted the best practices on the account managements and on revenue improvements.
Handled escalation calls pertaining to product issues, billing issues and payment related queries.
Coordinating with the Finance team on the refund issues, billing issues and payments made through Cheque and NEFT.
Coordinate with the Product support team on various product level issues on behalf of the team and provided suitable resolutions
Trained on the Microsoft advertising ad Center features and account structure.
Job Role:
Domestic Air ticketing which included inbound calls to book air tickets.
Calling the clients with the best rates for travel and book the ticket.
Job Role:
Belonged to hotline department for postpaid which included inbound calls and providing solutions to customer queries.
Have got appreciation from customers for best customer support.
Calling the client and selling donation cards.
Follow up for donation.
Thanking the clients for donation.
Inviting the clients for health show in Singapore.
