Divyesh Patel

• Conduct research and investigations in order to collect data relating to Suspense and Control Accounts.
• Preparing routine reports referring to statistical data and qualitative information to services within the functional area.
• Analyze and evaluate the information received from the various directorates.
• Conduct research and investigations in order to collect data relating to the notes to the Annual Financial Statement.
• Assist in accounting related matter in the compilation of the Annual Financial Statement.
• Process all queries received from various directorates in respect of budget reform statements.
• Manage audit related queries

• Advised management regarding collection strategy effectiveness for various accounts which are older than three years
• Strategically discussed objections and suggested options for debt payment: utilized various payment options
• Deal with and manage client correspondence to ensure service level expectations are attained and maintained within the acceptable turnaround time.
• Worked with a portfolio of delinquent accounts to assist in their inquiries, complaints, billing questions and payment/extension service requests.
• Initiated legal action against long time debtors and defaulters not conceding to company requests for settlement.
• Supervised and trained new staff on department’s policies.

Key Achievements

• A report was done which was signed by The City Manager.
• Negotiated a payment plan for an account which had a debt of R15 000 000.00.
• Recommended a process to service department that was implemented.
• Achieved 100% accuracy with financial adjustments.
• Increased collection by 90% and reduced debtors books by 80%.

• Attract more clients for the business by sending out marketing e-mails, visiting clients, and offering discounts
• Maintained good relations with suppliers by ensuring accounts are paid on time
• Developed customer retention strategies by offering commission
• Draw marketing plans (Adverts in local newspapers, flyers, sponsoring events)
• Increase company's profits, reduce costs and improve performance by introducing flexible and affordable products
• Developed strategies to achieve all debt collection activities.
• Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Oversaw office accounting functions such as AP/AR to keep finances accurate and current.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
• Created and finalized contracts for service deals with customers.


Major Accomplishments

• Suggested changes in the billing system which brought about positive changes in customer payback procedures and time frames.
• Increase company profit by 85%
• Client retention by 90%