Business Development & Marketing Manager
NHS
Total years of experience :4 years, 7 months
May 2012- January 2014: Worked as a Business Development & Marketing Manager in NHS
(National Health Service), England.
• Expand and managed strategic customer/patient relationships and incorporated new brands in the dental health centre.
• Executed Business Development Sales Process with initial emphasis on research and cold
calling.
• Have delivered a highly effective individual sales performance as well as built, trained and guided a team. Implemented and directed action plans for each team member. Performed
competitive mapping to tap new business opportunities which delivered a substantial
increase to private patient base.
• Communicated treatment plans and the required financial commitment and also maintained an effective relationship with patients, parents, clinicians and staff members.
• Ensured patient care is delivered in line with Care Quality Commission (CQC) regulations and promoted private dental procedures. Have been a part of successful CQC compliance of the Practice.
• Ensured high quality health care and also that patients understand every aspect of their care while also worked with administration to create policies and make decisions that are in the best interest of the patients.
• To ensure that all complaints are managed effectively and to ensure that patients are fully
satisfied.
• Managed appraisals for all the staff and organized training and other activities for them to promote team bonding so that maximum profits can be attained.
• Designed and implemented Business Plans and also actively involved in internal and external
marketing of the organization.
• Promoted business development by visiting other NHS centers and hospitals all across UK and also increased the case referrals for sedation, implants and cosmetic dentistry.
June 2010-August 2010- Worked as a Programme Assistant (Voluntary) for tobacco campaigns in Balrampur Hospital, Lucknow, India to implement COTPA 2003 (Cigarette and other tobacco
product act 2003)
• Conducted surveys regarding implementation of COTPA 2003 in various offices of the district.
• Assisted the District Tobacco Control Cell (Lucknow) in the organization of trainings and seminars.
May 2009- May 2010- Worked as a Junior Resident (Dental Surgeon) in the Dental Department of Employees' State Insurance (ESI) Model Hospital, Noida, India. Apart from being a Dental
Surgeon, I took an initiative to work with the administrative team of the Dental Department.
• Independently performed all surgeries like root canal treatment, implant placements and surgeries required for the treatment of fractures, cysts and tumors. Also confident in
handling endodontic cases, treatment of peri-apical abscess and other pulp related
infections.
• Monitoring and organizing, day to day operations for the Dental department.
• Organized Health Camps in collaboration with NGOs for managing health care, financial
aids and hospitalization for the needy, low income and poor patients.
• Maintenance and up keep of patient database in the dental department.
• Keeping a track record of all patient complaints and ensuring that patient gets full
treatment satisfaction.
• Liaison with the correct agencies regarding medico-legal cases in the emergency
department.
Achievements-
• Collaborated with the IT team to facilitate the formulation of a sophisticated information
system for better complaint redressal of patients.
• Proposed and implemented a comprehensive communication plan in order to make the bottom up communication of the organization more streamlined.
November 2007- April 2009 - Worked as a Lecturer in the Oral Surgery Department of Uttar Pradesh
Dental College and Research Centre, Lucknow India.
• Organized many health camps to spread awareness amongst people living in rural areas.
• Was a part of Health Promotion Camp organized by Indian Dental Association in various
schools for children.
• Gave many power point presentations and organized seminars in the clinic to keep the students up to date with their theoretical and clinical knowledge.
-Assumed independent charge of the dental clinic while working under one of the leading Oral Surgeons of India Dr R. Pradhan.
-Handled the daily operations and responsibilities of running a Dental Clinic, thereby developing the skills required to run a dental practice single handedly.
-Performed various dental procedures like RCTs, extractions and dental fabrication with full confidence.
-Also assisted in major surgeries like implant placement, fracture of maxilla and mandible, enucleation etc.
(Manchester Business School) University of Manchester, UK MSc Healthcare Management- Merit
4 years study + 1 year Internship 61%
71%
Distinction 78%