CHRO
Kuwait Hospital
Total des années d'expérience :20 years, 5 Mois
I’m engaged as the chief human resources officer (CHRO) for Kuwait Hospital, a tertiary care hospital situated in the Sabah Al Salem Area - Kuwait. In this role, I function as Kuwait Hospital' workforce strategist and talent management leader.
I’m responsible for the development of a world-class, comprehensive talent strategy that is fully aligned with Kuwait Hospital’s business plan and helps to shape the culture of the company while serving as a steward of change in creating a highly engaged and valued workforce.
My role is responsible for developing strong leadership pipelines; defining clear succession paths; and providing strategic counsel to the senior leadership team. Oversee the entire licensing and administrative functions and lead the C&B strategy of the hospital.
Director - Operations & HR: Entered the NREC fraternity, one of the leading real estate group in the MENA region. Manage the HR and Operations of the company in addition to managing or procurement and tenders.
Operations Tasks:
• BOT Management/ Mall: Manage the BOT projects and free hold assets of the company in Kuwait (Souq Sharq Mall & El Joan Resorts) in addition to the freehold assets. The maintenance functions are overseen on monthly basis through the company team and leasing and routine operations are performed through mall operations team.
• Tendering: Headed the Procurement and Tendering Unit of Company, where we had successfully prequalified NREC in various government tenders such as :
South Jahra Labor Camp Project - KAPP (2017)
J1- Investment residential (sales) and retail - PAHW ( 2017)
J2 - Business center and retail - PAHW (2017)
J3- Investment residential (leased) and a mall - PAHW (2017)
S1 - Investment residential and retail center - PAHW (2017)
S2 - Industrial and storage zone - PAHW (2017)
• Budgeting: Handled full P&L accountability, as well as regional and individual center budgeting. Manage capex and opex for the Kuwait Operations
• Procurement: Manage the entire procurement related activities of the company, such as baselining, commercial negotiation, contract management, coordination with civil contractors and consultants etc.
• Organizational Development: Integrate cross-functional teams to change corporate culture and define common vision of success. Drive change targeted at strategic growth.
• Insurance Management: Manage the entire portfolio of insurance for the group including group life, group medical, employer liability cover, D&O, Marine & Hull, property insurance, third party
liability cover, fidelity, money insurance - including cash in transit and cash in stock etc.
• Licensing Management: Manage the entire portfolio of licenses for the holding and subsidiary companies and ensure all compliances are met per law of land.
• Contracts Administration: Manage the entire service contracts (approximately 65) of the group and ensure all necessary compliance matters are dealt during the renewal and retendering process.
HR Tasks:
• Formulate the HR Policies and Procedures and amended the existing P&P with industry best standards. Initiated the development of Long Term Incentive programs for Senior Management Team and Key Talents. Managed the HR Restructuring for the group twice - 2017 & 2018. Managed the Performance Management system for the entire company on quarterly and yearly basis. Oversee the various aspects of real estate operations along with unit heads.
• Coach senior management to develop and communicate new strategy for continuous improvement and organizational effectiveness
• Managing the performance management and appraisal program of the company on yearly basis. Supervise the TNA and training activities of the group in association with the training unit and various operations dept. oversee the monthly and quarterly reports to higher management.
• Serve as a member of the Executive Leadership Team with responsibility for operations including Contracts, Legal, Human Resources, Recruiting, and Security that support rapid growth and operational objectives and helped the company in achieving the goals.
• Developed a Strategic Portfolio Management team to meet the dynamic and ever-changing needs of real estate and BOT projects; of Kuwait operations where specific KPI’s and performance contracts for various units are managed
• Oversee the entire group procurement functions which is under the admin unit of company. This includes group purchases, vendor management, in house project tendering etc.
• Labor Law compliance: Oversee the application of Kuwait Labor Laws to ensure compliance and minimize company’s legal liability.
(Franchise of Gloria Jean’s Coffees, Manoushe, Red Ribbon Catering)
Entered the company undergoing rapid expansion as the HR Manager, and introduced organizational effectiveness, and best HR practices. Built HR department from the ground up to implement HR standards and compliance, revamped employee handbook, policies and procedures, job descriptions and introduced a performance management system.
Reduced overall company employment costs by 3% after researching and implementing plan and tier changes. Implemented the divisional restructuring and staff training programs for the better retention and organisational behaviour practices.
The major duties performed at AITCO Food Co include:
Human Resource
Implemented the HR Policies and Procedures and created awareness on the same
Implemented Job descriptions for all the positions in the company and associating it during the induction program.
Introduced and implemented the Grievance redressal system as per the International standards of the HR Management
Supervising the Annual Leave Calendar activities in coordination with the Operational Heads
Coordinating the training activities of the entire company in association with the training unit and operations
Recruitment
Supervising and performing the entire recruitment activities of the company
Maintaining local / overseas agency negotiation and relationship
Aware of the legal formalities of the recruitment and the emigration policies overseas. Maintaining relationship with Embassies in Kuwait regarding the recruitment.
Maintaining the joining formalities of the local and overseas recruits including ticketing, accommodation and induction formalities.
Personnel Affairs
Managing the Payroll Unit
Managing the short leave and annual vacations of the staff
Controlling the staff changes of inter dept based on the operational requirement
Evaluation of the yearly appraisal and the interim appraisals and coordinating with training dept for further training programs
Yearly salary evaluation and market study on increment recommendations
Conducting of the TNA for the operations and implementation through the training calendar
Managing the labour turnover of the company and managing the manpower planning
Managing the career development program for the staff and implementation of rewards and awards
Managing the entire hiring and exit formalities
Managing the Administration unit which is a sub unit of HR as per the company structure
Managing the Level 1 Legal formalities of staff issues related to KLL in coordination with the Administration and Legal dept
Managed HR functions for 300 employees of the Medical unit. Executed cost effective changes to existing benefit plans and evaluated HR systems to initiate a strategic systems plan for improved efficiency.
Conducted a comprehensive analysis of compensation methods and an executive compensation analysis providing analytical and benchmarking data for comparison to the executive team.
Streamlined hiring process saving 30% in recruitment costs. Secured company recognition as a Best Place to Work in Kuwait.
• Managing the entire Human Resources Procurement of the medical and non medical staff of the hospital viz:
Analysing the manpower planning for the various clinical and non clinical departments and making the manpower requirement forecast.
Preparing the job analysis for various paramedical jobs in the hospital which includes the preparation of Job Descriptions, Job specification, Job Evaluation, and planning for appraisal
Managing the entire recruitment and selection process of the medical / non medical staff for the hospital.
Monitoring the placement and induction procedure and managing the orientation programs for the new staff.
Preparing the Job offers and contracts for the hospital.
• Managing the training and development activities of the Personnel dept viz:
Preparing the yearly training calendar for the entire staff of the hospital, for specialised trainings in Code blue/ CPR/ Fire drill/ Safety aspects etc.
Planning for the CME’s and CNE’s for the medical staff.
Implementing the Executive development programs for the administrative staff on yearly basis.
• Coordinating the various compensation processes of the staff of the hospital and monitoring the same thru the payroll officer. Analysing and developing the various incentive policies for the medical and non medical staff.
• Preparation of the HR policies and procedures
• Conducting the performance appraisal and job changes for the staff viz:
Conducting the appraisal program for the staff in coordination with the concerned units.
Managing the various job changes viz: inter dept transfer/ promotions etc within the organisation.
• Negotiating with the staff on the various HR related issues and liaison with the administration
• Supervising the payroll activities and general personnel matters of the staff viz: licensing renewals, residency, visa transfer etc.
- Managing the manpower planning for the entire group of companies and reports to the HR Manager.
- Preparing the various training programs for the sales staff of the company.
- Managing the recruitment and induction programs for the organisation
- Conducting the yearly appraisal program and rewarding the bonus packages based on the appraisal results.
- Initiating the transfer and promotions for the staff of the unit.
- Preparing the JD’s and Job offers for the staff and managing the orientation program.
- Negotiating with the staff on the various HR related issues and liaison with the administration
• Managing the various HR functions of the hospital viz:
- Supervising the payroll and salary administration
- Conducting various training programs for the new recruits including the nurses / doctors and admin staff
- Performing the appraisal activities and providing special refresher training programs for the medical staff on new developments.
- Overseeing the various manpower planning on yearly basis and managing the recruitment and selection activities.
- Initiating transfer and promotions for the staff
- Review of the various salary scales and making new changes
• Conducting the performance appraisal and job changes for the staff viz:
- Conducting the appraisal program for the staff in coordination with the concerned units.
- Managing the various job changes viz: inter dept transfer/ promotions etc within the organisation.
• Negotiating with the staff on the various HR related issues and liaison with the administration
• Looking after the Family Business along with the part time job.
• Managing the family business of general trading of spices to retail and whole sale suppliers. Also managing the Plantation estates and it maintenance which comprise of the Rubber and spices.
• Negotiating with the suppliers and various estates for the better pricing of the product.