Business Analyst
Imperial Solutions
Total years of experience :22 years, 6 Months
Duties involved:
Identifying areas of improvement in the current state of the business.
Forecasting the value of prevailing solution against the potential of a proposed solution.
Extensive gathering of requirement specifications from Subject Matter Experts (SMEs) and documentation of requirements thereof.
Developing process flow documentation frominformation elicited from SMEs.
Carrying out due diligence exercises and cost/benefit analyses on future state analyses of the business.
Conducting Business Process Modeling and documenting all process flows.
Working with regulators to ensure the project's compliance with the organization's policies and legislative guidelines.
Developing transition requirements and coordinating system migration.
Generating process flow documentation then the scripts for training modules.
Working with testers to conduct User Acceptance Tests
Duties included:
Facilitating Project Board meetings.
Assisting with compilation of reports.
Implementingdocument control procedures.
Maintenance of configuration libraries.
Asset documentation.
Installation and configuration of new hardware and software.
Routine maintenance checks of Windows based systems.
Performing operating system upgrades, and configuration changes.
System performance optimization.
Management of user accounts.
Responsibility for network security against viruses and intrusion.
Documentation of the system’s configuration.
Duties included:
Teaching Information and Communication Technology as a subject to learners.
Conducting ICT awareness sessions for teaching staff.
Administrating the school’s intranet system.
Installing and upgrading software.
Duties involved:
Logging all help desk interactions.
Responding to requests for technical assistance.
Diagnosing and resolving technical hardware and software issues.
Remote assistance and troubleshooting.
Administering help desk software.
Identifying and escalating situations requiring urgent attention.
Bachelor of Business Administration degree with an emphasis on Information Systems that included Database Systems, Programming, Systems Management, Networks Systems and Communication Technologies, . Core courses cover all the aspects of business including Business Law, International Trade, Accounting, Production Operations Management and Marketing.