Bartender
Hilton hotel
Total years of experience :5 years, 4 months
Greeting in coming guests, smiling when they arrive and prepare them to order.
Offering services once the guest is ready to order.
Preparing orders in the most expeditious fashion with a focus on cleanliness.
Completing and executing all transactions for the guests.
Checking on customers in a timely manner
Always maintaining a positive Personality and being strict if people get out of hand.
Being Knowledge of wide range of subjects
Having a good sense of humor to cheer up your patrons at the bar
Time management skills to make sure your backed up well
Always maintaining cleanliness and order at all times.
Knowledgeable on variety of drinks including cocktails and mock-tails.
Controlling and managing all new credit application accounts, sales ledger management and payment administration
Providing reports, as required, for hotel and management
Maintaining effective communication, at all times, among the team and the manager.
Responsible for taking food and beverage orders from hotel guests.
Recording all food order and suggesting menu items to hotel guests.
Processing payments charged to a guests room
Proficiency in processing all type of payments methods
Responsible for setting places either on a delivery cart or a table in the room
Having the guest to sign the bill or pay by cash
Maintaining excellent customer service skills with a positive attitude.
Having a professional telephone etiquette while communicating on the phone.
Handling multitasking events professionally
Dealing with all inquiries in a professional and courteous manner in person, on the telephone or via e-mail.
Keeping up to date with current promotions and hotel pricing to provide information to guest, on request, while maximizing bedroom sales opportunities
Dealing with customer complaints in a professional manner
Managing and maintaining the administration of all reservations cancellations and no-shows, in line with company policy
Ticketing
making hotel reservations
Sales administration
Plan, organize, coordinate and supervise support activities for the General Department. Handle, respond to and/or distribute inquiries, phone calls, emails and correspondence as appropriate, keeping an accurate log and ensuring follow-up action is taken
Customer service (both personal and over the telephone)
Fare construction
Following-up for payment
Organizing travel and accommodation arrangements for meetings and conferences
Account management for corporate clients
Dealing with airlines on client complaints and other issues
Looking into new products and idea to enhance the travel Department
Reservations using the Amadeus, Galileo and JAL system
Solving clients’ problems.
Forwarding and Receiving calls, answering telephone calls from the guest.
Greeting arriving and incoming guests.
Assigning rooms and issuing out keys.
Answering guest requests for assistance and coordinate with housekeeping, bell service staff and management.
Providing guests with access to hotel services.
Ensuring mail, faxes and packages are delivered in a timely manner
Ascertaining guests payments and billing information
Assisting guests with ground transportation, restaurant or entertainment reservations.
Responsible for bookkeeping duties i.e maintaining cash drawer, preparing bank deposits and posting charges.
Diploma - Senior Management (IATA UFTAA, Canada) Certificate – Hospitality Management (ICM UK)
Diploma - Management (I.A.T.A/UFTAA) Certificate - Customer service (ICM, UK)
Diploma -Consultant Level (I.A.T.A./UFTAA, Canada) Certificate - Professional Techniques in Tours Operation
Diploma - Foundation Level (I.A.T.A./UFTAA, Canada)
International General Certificate of Secondary Education (I.G.C.S.E)