Duncan Wanjiru, Bartender

Duncan Wanjiru

Bartender

Hilton hotel

Location
Kenya
Education
Diploma, MS
Experience
5 years, 4 months

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Work Experience

Total years of experience :5 years, 4 months

Bartender at Hilton hotel
  • Kenya
  • September 2012 to August 2014

 Greeting in coming guests, smiling when they arrive and prepare them to order.
 Offering services once the guest is ready to order.
 Preparing orders in the most expeditious fashion with a focus on cleanliness.
 Completing and executing all transactions for the guests.
 Checking on customers in a timely manner
 Always maintaining a positive Personality and being strict if people get out of hand.
 Being Knowledge of wide range of subjects
 Having a good sense of humor to cheer up your patrons at the bar
 Time management skills to make sure your backed up well
 Always maintaining cleanliness and order at all times.
 Knowledgeable on variety of drinks including cocktails and mock-tails.
 Controlling and managing all new credit application accounts, sales ledger management and payment administration
 Providing reports, as required, for hotel and management
 Maintaining effective communication, at all times, among the team and the manager.

F & B room service at Serena hotel
  • Kenya
  • December 2011 to June 2012

 Responsible for taking food and beverage orders from hotel guests.
 Recording all food order and suggesting menu items to hotel guests.
 Processing payments charged to a guests room
 Proficiency in processing all type of payments methods
 Responsible for setting places either on a delivery cart or a table in the room
 Having the guest to sign the bill or pay by cash
 Maintaining excellent customer service skills with a positive attitude.
 Having a professional telephone etiquette while communicating on the phone.
 Handling multitasking events professionally
 Dealing with all inquiries in a professional and courteous manner in person, on the telephone or via e-mail.
 Keeping up to date with current promotions and hotel pricing to provide information to guest, on request, while maximizing bedroom sales opportunities
 Dealing with customer complaints in a professional manner
 Managing and maintaining the administration of all reservations cancellations and no-shows, in line with company policy

Receptionist, host at Richshaw travel Ltd
  • Kenya
  • November 2010 to November 2011

 Ticketing
 making hotel reservations
 Sales administration
 Plan, organize, coordinate and supervise support activities for the General Department. Handle, respond to and/or distribute inquiries, phone calls, emails and correspondence as appropriate, keeping an accurate log and ensuring follow-up action is taken
 Customer service (both personal and over the telephone)
 Fare construction
 Following-up for payment
 Organizing travel and accommodation arrangements for meetings and conferences
 Account management for corporate clients
 Dealing with airlines on client complaints and other issues
 Looking into new products and idea to enhance the travel Department
 Reservations using the Amadeus, Galileo and JAL system
 Solving clients’ problems.

Guest service at Safari park Hotel
  • Kenya
  • February 2007 to September 2008

 Forwarding and Receiving calls, answering telephone calls from the guest.
 Greeting arriving and incoming guests.
 Assigning rooms and issuing out keys.
 Answering guest requests for assistance and coordinate with housekeeping, bell service staff and management.
 Providing guests with access to hotel services.
 Ensuring mail, faxes and packages are delivered in a timely manner
 Ascertaining guests payments and billing information
 Assisting guests with ground transportation, restaurant or entertainment reservations.
 Responsible for bookkeeping duties i.e maintaining cash drawer, preparing bank deposits and posting charges.

Education

Diploma, MS
  • at Air Travel and Related Studies Center,
  • April 2010

Diploma - Senior Management (IATA UFTAA, Canada) Certificate – Hospitality Management (ICM UK)

Diploma, MS
  • at Air Travel and Related Studies Center, Nairobi, Kenya
  • March 2010

Diploma - Management (I.A.T.A/UFTAA) Certificate - Customer service (ICM, UK)

Diploma, BA
  • at Air Travel and Related Studies Center, Nairobi, Kenya
  • September 2009

Diploma -Consultant Level (I.A.T.A./UFTAA, Canada) Certificate - Professional Techniques in Tours Operation

Diploma, BA
  • at Air Travel and Related Studies Center, Nairobi, Kenya
  • March 2009

Diploma - Foundation Level (I.A.T.A./UFTAA, Canada)

High school or equivalent, Education
  • at Temple Road secondary school, Nairobi
  • June 2006

International General Certificate of Secondary Education (I.G.C.S.E)

Specialties & Skills

Social Care
Marketing
Front Office
Customer Service Skills
MS word
SPA booker
Amadeus
Galileo
JAL system

Languages

Swahili
Expert
English
Expert
French
Intermediate
Arabic
Beginner

Memberships

Blue energy
  • committee member
  • February 2013

Training and Certifications

Leadership management skills (Training)
Training Institute:
Hilton Blue energy commetee

Hobbies

  • Public relations