Associate Vice President - Administration
Contact Center Company
مجموع سنوات الخبرة :22 years, 7 أشهر
Heading complete facility/administration operations entailing safety, security, housekeeping, night transport, travel, cafeteria, electrical, a/c, dg, ups, civil, mechanical, etc. of entire locations of the company across Saudi Arabia.
Led the Operational Service Delivery of Hyderabad Centre, HR, WFM and Facilities management of Hyderabad Centre and its sattellite centers at Munnar & Ethakota.
Headed complete facility operations entailing safety, security, housekeeping, night transport, travel, cafeteria, electrical, a/c, dg, ups, civil, mechanical, etc. of entire company with 3 hubs and 6 Satellite centers.
Instrumental in new infrastructure acquisition and construction; established a 400 seater call centre at Jamshedpur, 100+ seater at Munnar and Khapoli.
Administered safety & security across 63 branches in Oman with 10, 000 employees.
Conducted trainings on safety and security to employees.
Implemented Safety among staff & buildings.
Supervised complete facility function across 3 centers at Pune, Hyderabad & Mohali.
Was the authorized signatory with Power Of Attorney of the company.
Successfully established office at Hyderabad with complete admin services like catering, housekeeping, Security, O & M of Electro Mechanical services, BMS Operations, etc.
Facilitated 24 x 7 x 365 admin (cafeteria, security, night transport, etc.) and infrastructure (Power, DG, UPS, A/C) support to the Company with 5000 employees.
Instrumental in designing a facility manual for the company and put the processes in place.
Achieved cost saving worth Rs 40 lakhs / annum without compromising the quality of services.
Played a key role in the set up of offices at Delhi with administrative facility.
Coordinated the set up of new offices at Chandigarh, Lucknow, Jaipur & Meerut by preparing material requirement (both office & building) list, budgets, capital expenditure request, purchase requests, material negotiations and their delivery.
Led a team of 1000+ security guards for safety & security of offices & cell sites.
Wrote the Credit Verification process.
Ensured highest ever collection of the circle for consecutive two months (February & March 2004).
Received Best Manager Award in Town Hall meeting.
Post Graduate Diploma in Computer Methods
Bachelor of Commerce