Dyan Balgos, Office Manager / Executive Secretary

Dyan Balgos

Office Manager / Executive Secretary

Al Sorayai Group

Location
United Arab Emirates
Education
Bachelor's degree, Computer Technology Education
Experience
19 years, 5 months

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Work Experience

Total years of experience :19 years, 5 months

Office Manager / Executive Secretary at Al Sorayai Group
  • United Arab Emirates - Sharjah
  • My current job since May 2015

Office Management Activities
• Assist the Chairman, Department Head/Senior Manager, Assistant to Senior Manager, Manager, Supervisor, Engineers and Staff with their business travel preparation.
• Airline bookings, Hotel bookings and billings, Travel Expense Allowance (Food, Transportation, etc.) Travel Itinerary, Travel Expense Report (Liquidation and reimbursement).
• Take note the details of discussion during the department/manager’s meeting in order to facilitate clearly the circulation of information to all department staff.
• Handle and coordinate general affair related support not limited to securing of property gate pass, Van reservation and Phone bill monitoring and other similar activities.
• Assist/support concerns related to Human resources related activities such as timekeeping and attendance, Payroll inquiry, Job description, Disciplinary action and pre/post training requirements.
• In-charge of handling logistic function such as receiving and shipping of customer returned drives; processing of Export Requisition Slip (ERS) and other related documents.
• Carry out section expense forecast and monitoring; processing of liquidation report, reimbursement, cash advance and purchase requisition and update.; maintain 100% Expense Forecast Accuracy.
• Document Controller, Tools and Equipment Maintenance and monitoring.
• Conduct and maintain 100% Accuracy on Physical Inventory
• Handlings of Failure Analysis TAT for Customer Returned Drives.
• Prepares and manages correspondence, reports and documents
• Prepares Cheques, Bank transfer and remittances
• Prepares Quotations, Invoices and Statement of accounts
• Manages schedules and calendars. Including arrangements and confirmation of appointments
• Assists in phone reception for executive and administrative departments.
• Prepares and coordinate mail, faxes, and express packages.
• Implement and maintain office systems files
• Handle incoming mail and other materials, set up and maintain filing systems and database
• Communicate verbally and in writing to answer inquiries and provide information
with internal and external customers.
• Liaison and coordinate the flow of information both internally and externally.

Executive Secretary at AGI Global Investments LLC
  • United Arab Emirates - Dubai
  • October 2009 to February 2015

Office Management Activities
• Assist the Chairman, Department Head/Senior Manager, Assistant to Senior Manager, Manager, Supervisor, Engineers and Staff with their business travel preparation.
• Airline bookings, Hotel bookings and billings, Travel Expense Allowance (Food, Transportation, etc.) Travel Itinerary, Travel Expense Report (Liquidation and reimbursement).
• Take note the details of discussion during the department/manager’s meeting in order to facilitate clearly the circulation of information to all department staff.
• Handle and coordinate general affair related support not limited to securing of property gate pass, Van reservation and Phone bill monitoring and other similar activities.
• Assist/support concerns related to Human resources related activities such as timekeeping and attendance, Payroll inquiry, Job description, Disciplinary action and pre/post training requirements.
• In-charge of handling logistic function such as receiving and shipping of customer returned drives; processing of Export Requisition Slip (ERS) and other related documents.
• Carry out section expense forecast and monitoring; processing of liquidation report, reimbursement, cash advance and purchase requisition and update.; maintain 100% Expense Forecast Accuracy.
• Document Controller, Tools and Equipment Maintenance and monitoring.
• Conduct and maintain 100% Accuracy on Physical Inventory
• Handlings of Failure Analysis TAT for Customer Returned Drives.
• Prepares and manages correspondence, reports and documents
• Prepares Cheques, Bank transfer and remittances
• Prepares Quotations, Invoices and Statement of accounts
• Manages schedules and calendars. Including arrangements and confirmation of appointments
• Assists in phone reception for executive and administrative departments.
• Prepares and coordinate mail, faxes, and express packages.
• Implement and maintain office systems files
• Handle incoming mail and other materials, set up and maintain filing systems and database
• Communicate verbally and in writing to answer inquiries and provide information
with internal and external customers.
• Liaison and coordinate the flow of information both internally and externally.

Department Secretary / Customer Quality Support Associate at Toshiba Information Equipment (Phils.)
  • Philippines
  • August 2004 to August 2009

Office Management Activities
• Assist the Chairman, Department Head/Senior Manager, Assistant to Senior Manager, Manager, Supervisor, Engineers and Staff with their business travel preparation.
• Airline bookings, Hotel bookings and billings, Travel Expense Allowance (Food, Transportation, etc.) Travel Itinerary, Travel Expense Report (Liquidation and reimbursement).
• Take note the details of discussion during the department/manager’s meeting in order to facilitate clearly the circulation of information to all department staff.
• Handle and coordinate general affair related support not limited to securing of property gate pass, Van reservation and Phone bill monitoring and other similar activities.
• Assist/support concerns related to Human resources related activities such as timekeeping and attendance, Payroll inquiry, Job description, Disciplinary action and pre/post training requirements.
• In-charge of handling logistic function such as receiving and shipping of customer returned drives; processing of Export Requisition Slip (ERS) and other related documents.
• Carry out section expense forecast and monitoring; processing of liquidation report, reimbursement, cash advance and purchase requisition and update.; maintain 100% Expense Forecast Accuracy.
• Document Controller, Tools and Equipment Maintenance and monitoring.
• Conduct and maintain 100% Accuracy on Physical Inventory
• Handlings of Failure Analysis TAT for Customer Returned Drives.
• Prepares and manages correspondence, reports and documents
• Prepares Cheques, Bank transfer and remittances
• Prepares Quotations, Invoices and Statement of accounts
• Manages schedules and calendars. Including arrangements and confirmation of appointments
• Assists in phone reception for executive and administrative departments.
• Prepares and coordinate mail, faxes, and express packages.
• Implement and maintain office systems files
• Handle incoming mail and other materials, set up and maintain filing systems and database
• Communicate verbally and in writing to answer inquiries and provide information
with internal and external customers.
• Liaison and coordinate the flow of information both internally and externally.
Internal and External Customer Support (Visit/Audit)
• Coordinate and arrange meetings / events for top management & directors
• Provides excellent customer service and ensure the highest standard of customer service is provided.
• Ensure that all customer audit/visit arrangements are precise such as:
Hotel Reservation, Food preparation, Meeting room reservation/preparation,
Service car preparation and Distribution of agenda
• Pre-audit and actual audit support
• Consolidate Monthly and Weekly QMP report and submit for review by Costumer Quality Support and Failure Analysis Supervisor.
• Uphold immediate discussion/meeting with the concern group regarding customer audit checklist requirements. On-time response of countermeasure based on audit findings shall be supplied to customer on or before the set target with complete attachment or evidence.
• Inform concerned section regarding new requirements and update for latest documents related.
• Conduct line and document audit prior to the scheduled customer audit/visit.

Education

Bachelor's degree, Computer Technology Education
  • at Adamson University Manila
  • March 2004

Specialties & Skills

Customer Service
Problem Solving
Attention to Detail
Interpersonal Skills
Microsoft Office
Microsoft Office
Excellent Customer Service

Languages

English
Expert
Filipino
Native Speaker