EBOT ELVIS AKO

-Served as the immediate contact between the I.T department and Users by receiving all requests/ problems and assigning them to appropriate Engineers and Administrators in the form of tickets.

- Rendered Level 1 and 2 Service support to over 500 staffs both onshore and offshore (remotely for users offshore using remote applications)

- Supported business applications to all users as well as Video and Teleconference meetings. Also reported all weekly incidences and escalated issues at Level 3 support Administrators to the IT supervisor

- Analyzed all IT faults and assisted end users with configuration settings, remote logins, User Administration, etc; I also carried IT induction for new joiners employees
- Followed up with all IT requests to ensure the services are delivered in time and customer satisfaction with the resolutions put in place.

-Monitored print performance and status of all the main network printers and those of respective Executive Administrators using papercut software
- Carried out IT inductions/onboarding of new Employees

 Worked alongside a team of 4 IT Administrators in managing AIN’s core IT Assets
 Assist end-users with configuration settings, remote logins, User Administration, etc.
 Organize training sessions on an occasional basis to educate end-users on basic security measures and new technological trends.
 Drafted network designs according to the client's specifications which are then submitted to the head of Engineering before implementation at the client base.
 Made recommendations for new equipment to purchase per System upgrades

 Carried out Technical Administrative duties as assigned by IT Manager
 Coordinate a pole of technicians during IT installations or fieldwork at client sites
 Ensured installation works are carried out in time and according to the client’s needs and standards

 Installation and configuration of office management software, printers and other equipment
 Troubleshooting and repairing a variety of computer and Network issues
 Configured Routers, servers and workstations for remote access and telnet
 Designed MS PowerPoint to demonstrate Analysis, project proposals, Risk, etc.
 Managed Company Security systems including CCTV Cameras, Access locks and Firewalls
 Proposed and implemented security measures to computers and IT equipment
 Ensured connectivity on each user’s system for email communication and related company applications
 I managed Users and Group accounts rights on shared folders
 Checked security by following procedures; monitoring logbook, Logins and Remote Access

 Receiving and sending mails. Taking and returning phone calls
 Answer and direct phone calls or messages to the appropriate authorities
 General documentation, cold calling and front desk assistance
 Welcome visitors by greeting them, in person or on the telephone
 Attend meetings and keep track of records
 Type, Design and print documents, letterheads etc.
 Render Administrative assistance as maybe assigned by Management Authorities