Customer Service Representative
ETISALAT (Emirates Telecommunication Group Co. PJSC)
Total years of experience :10 years, 1 month
Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information
and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
➢ Enshaa Services Groups, Palazzo Versace & D1 tower
Receiving calls from end users for IT queries and problems.
• Provide helpdesk support and resolve problems to the end user's satisfaction.
• Monitor Service Desk for tickets assigned to the queue and work with it.
• Logging ticket support in Spice works (ticketing system).
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