Edvicar Serdena, Receptionist/Admin Assistant

Edvicar Serdena

Receptionist/Admin Assistant

Wurth Gulf FZE

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, BSED in History
Experience
19 years, 9 Months

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Work Experience

Total years of experience :19 years, 9 Months

Receptionist/Admin Assistant at Wurth Gulf FZE
  • United Arab Emirates - Dubai
  • My current job since February 2012

• Answer incoming and outgoing calls in support of customer needs and Colleagues.
• Inform and transfer calls for the manager and all staffs.
• Strike a positive and cooperative tone with both customers and coworkers.
• Develop and implement front desk policies and procedures.
• Maintain records and filling system including confidential and sensitive information.
• Perform other duties and assigned.
• Responsible for providing administrative support to the Director and other Managers of the department.
• Ensure efficient operation and delivery of exceptional member and guest services.
• Responsible for answering Supplier form.
• Delegate and supervise the completion of all maintenance improvement and member request.
• Perform human resources activities for staff in accordance with corporate human resources policies and procedures includes training, Performance.
• Call and send emails regarding the interview details to the chosen applicants.
• Making the request order Monthly in Perspective of all the Department.
• Managing the visitors and giving out security passes.
• Responsible for making The Employee Insurance benefit.

• Meet and direct the visitors greet customers, clients and direct the visitors to the appropriate department division.

Customer Service/Traning Supervisor at splash
  • United Arab Emirates - Dubai
  • June 2006 to January 2012

• Assists clients at all times by helping them on what to decide which
• Accepts and transfer documented and accountable stocks.
• Accept customer complains and inquires. Attends to all customers’ demands and needs.
• Be patient with the customer.
• Demonstrate and maintain product knowledge, Fashion trends, in store promotion at all times.
• Motivates the staff in helping them to grow.


• Present the best image of the company through proper attire communication, courtesy, professional and positive attitude towards to work.
• Filling and sorting of important documents.
• Prepare daily and monthly report of sales income statement.
• Responsible for checking the money and credit cards.
• Handling incoming and outgoing calls.
• Responsible for any cash shortages and excess

Store In Charge/Customer Service at Crissa Jeans
  • Philippines
  • July 2004 to May 2006

• Responsible to great and entertain the customers needs.
• Does cross selling of new products being offered to increase sales.
• Maintains cleanliness of the store and good relationship with customers and colleagues.
• Provides whatever the customer needs and what they want.

Education

Bachelor's degree, BSED in History
  • at Central Colleges of the Philippines
  • June 2002

Top 10

Specialties & Skills

Client Communication
Smart Clients
Customer Experience Improvement
Customer Interactions
Customer Service
Computer Literate in MS Word, Excel, Powerpoint, Outlook Misrosoft Dynamic System

Languages

English
Expert
Tagalog
Expert
Arabic
Intermediate
Hindi
Beginner

Training and Certifications

Employee Certificate (Certificate)
Date Attended:
March 2012
Valid Until:
January 9999
Employee of the Month (Certificate)
Date Attended:
September 2011
Valid Until:
January 9999
Cashier/Admin (Training)
Training Institute:
Splash
Duration:
9 hours
Wow Service Training Skills (Training)
Training Institute:
Splash Training Room
Duration:
9 hours
Top Gun Training (Training)
Training Institute:
Splash Training room
Duration:
9 hours
Product Knowlege skils (Training)
Training Institute:
Splash Training room
Duration:
9 hours
Seven Steps in Good Customer Service (Training)
Training Institute:
Splash Training Room
Duration:
9 hours

Hobbies

  • Reading Books and Surfing internet
    • TEAM PLAYER can work in minimal supervision. • With substantial experience and outstanding skills in customer service, sales,and Office. • Accustomed to working in a fast-paced environment demanding strong organizational, interpersonal and technical skills.