Systems Administrator
(EGO Solutions Co.), (Tradeegypt.com), (Haski Co.), (Aldayra.com)
Total years of experience :20 years, 4 Months
• Help desk support with direct contact with network users and telephone.
• Independently upgrading network hardware and software components as required.
• Resolved backup system problems on the ARCServe backup servers as well as backup clients.
• Responsible for: Day-to-day support on Windows Server and backup/restoration for 4 international online servers (Germany, America).
• Handling incoming incidents via the phone / e-mail promptly and effectively.
• Diagnosing and resolving a wide range of technical issues over the phone.
• Administering printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches and Wi-Fi platforms.
• Implemented security policy and virus protection.
• Added and removed server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services; configured IIS7 on Server Core.
• Performed unattended domain controller installation.
• Participated in complete system builds, upgrades, migrations, code deployments and patch management.
• Manages Windows network (users, computers, printers, etc) with Active Directory
• Exchange server 2003 management
• Coordinates efforts to utilize Information Technology that can improve the functioning of Compassion's fields offices
• Assists country office staff members to effectively utilize software and systems by facilitating user training
• Serves as the main POC (point of contact) for any outside vendors (hardware/software) and manages maintenance/repairs as required
• Functions as a 'Help Desk' representative to answer various levels of information technology questions from users demonstrated by monitoring and maintaining request/resolution information
• Performing daily, weekly, monthly maintenance backups/restorative exercises (Backup Exec), reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning (Ensuring overall server configuration integrity)
• Provide Sys Admin Support as required to maintain user accounts, DNS, DHCP, WINS, etc. and maintaining connectivity to the internet and VPN to Area office and CMG (Head Office - USA)
• Designate and train a back-up person and develop procedures to perform IT duties
• Works in coordination with GMC System Administrator in collaborating upgrades and patches and insuring AD, Exchange, Security and operating standards are being adhered too
• Manages the hardware, software, analysis, design, implementation and overall improvement of information technology at Compassion's Country and Area offices
• Support and maintain network hardware, network Operating Systems, and Compassion system applications
• Responsible for defining and IT recovery plan for servers and workstations
• Help plan/budget the hardware and software needs of the Country and Area offices and ensure that all hardware and software acquired meets specification established by GMC