Customer Operations Manager
GE Healthcare
Total years of experience :16 years, 4 Months
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• Receipts all shipping documents (sea - air) of the purchasing departments plants after the termination of the group banking procedures on these documents by the financial departments of the central group.
• Reviews all documents received and processed and guidance to customs clearance companies contracted to begin the clearance procedures of different ports according to port of destination (Alexandria - Sokhna - Port Said - airport)
• Follows-up clearance companies immediately after receiving the necessary documents for the release of incoming shipments of plants under the daily reports sent from clearance companies.
• Completes all necessary documents for the release of incoming shipments to plants until the group is requested fees customs to issue checks in customs.
• Reviews of the required customs duties and sent to the central financial departments to issue checks.
• Follows-up version of the customs checks with the financial departments of companies to deliver clearance ports and the airport.
• Notifies all the factory data for shipments received and the date of her arrival to the factories under the tires and ship reports contain data on all incoming shipments for each plant.
• Sends follow-up reports daily shipments of plants that are receiving the documents.
To coordinate the clearance of freight documentation through the relevant customs authorities working with customers to guide and advise on customs regulation qualifications both in the origin and destination countries Duties & Responsibilities.
Process customs clearance documentation for our customer base, deal with the customs authority on a daily basis.
Deliver an excellent customer service to all customers.
Work on assigned key account customers to ensure their needs are met.
Continue to develop knowledge on customs qualifications, ensuring new regulations are understood and implemented where required.
Ensure Duty/VAT are calculated accurately.
Key performance indicators are
• Leading team of 12 agents to ensure the following:
• Manage responsibilities of customes clearance services of the company.
• Manage responsibilites of customer service related to customs clearance subjects.
• Limit 3rd party intervention in clearance and customs issues.
•Responsible for providing a pro-active, prompt, reliable, and professional personalized service to DHL’s most valued customers in the area of customs clearance processes also to act as link between our customers & the Gateway customs clearance department.
•Respond to internal and external customer requests for the held shipment customs related information in a timely and professional manner to ensure held shipments are processed to achieve optimum clearance times.
•Ensure global service excellence by achieving productivity.
•Adherence to approved gateway operations / special clearance - Service Level Agreement.
•Assist with resolution of the trace files where the problems specifically related to customs issues to support the prompt resolution of the files.
•To gather and make available of the shipment customs clearance steps process to our customer service team.
•To provide statistics and analysis to the special clearance services supervisor and the special clearance services manager to allow making informed decisions related to customers requests.
•Foster team approach with all fellow team members to achieve yearly department objectives and targets.
1. Job Purpose:
• Responsible for providing a pro-active, prompt, reliable, and professional personalized service to DHL’s most valued customers in the area of customs clearance processes also to act as link between our customers & the Gateway customs clearance department.
2. Principal Accountabilities:
• Respond to internal and external customer requests for the held shipment customs related information in a timely and professional manner to ensure held shipments are processed to achieve optimum clearance times.
• Ensure global service excellence by achieving productivity.
• Adherence to approved gateway operations / special clearance - Service Level Agreement.
• Assist with resolution of the trace files where the problems specifically related to customs issues to support the prompt resolution of the files.
• To gather and make available of the shipment customs clearance steps process to our customer service team.
• To provide statistics and analysis to the special clearance services supervisor and the special clearance services manager to allow making informed decisions related to customers requests.
• Foster team approach with all fellow team members to achieve yearly department objectives and targets.
• Facilitate Customs Clearance of shipments in the DHL net.
• Ensure that the lodging, classifying and compiling of entries is completed in a timely and accurate manner for inbound, in compliance with Customs regulations.
• Prioritise the clearance flow in order to achieve fastest transit time possible
• Ensure clearance authority held, and clearance is completed in accordance with the owner’s instructions.
• To act as a voice of the clearance Department.
• Facilitate the Clearance of DHL shipments by communicating with customers, DHL entities and the authorities on clearance requirements and any discrepancies preventing the successful clearance of these shipments.
• Co-ordinate with the customer/DHL entities/government agencies to obtain the necessary shipment information and the documents for the clearance department to the successfully clear the shipments through the regulatory agencies when the existing information or the documents are insuficient to permit successful clearance of the shipments.
2003-2007 Cairo University Cairo, Egypt Faculty of Commerce, Accounting Dept.
