Elena Ho, Human Resources Assistant to Director

Elena Ho

Human Resources Assistant to Director

Harris Pye Engineering

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Economics / Managment
Experience
21 years, 0 Months

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Work Experience

Total years of experience :21 years, 0 Months

Human Resources Assistant to Director at Harris Pye Engineering
  • United Arab Emirates - Dubai
  • My current job since April 2012

Recruitment
Administration
Dealing with important clients to assure well being of employees
Set up new policy and procedure
Issuing contracts and offer letters
Implementing new forms and job descriptions

Guest service officer sales and services at Etihad airways
  • United Arab Emirates - Abu Dhabi
  • February 2005 to April 2012

Transfer desk in charge(acting)
-Supervisor check in counter
Assist all incoming guests
Issue visas, hotel & food vouchers to the transit passengers
Maintain a smooth flow of traffic at the Check in counters on flight departures
Translation of languages (Spanish, Italian and French) for handling agents to overcome communication barriers
Assuring smooth Dressing (fueling, cleaning, catering) of the aircraft before the crew reaches their positions
Striving to keep the goal of On-Time departure of each flight.

Guest Relation at Sharaton Resort and Towers
  • United Arab Emirates - Abu Dhabi
  • April 2003 to January 2005

Front desk
-V.I.P. floor
Verifying paper work of incoming hotel guest
Inspecting and verifying conditions of VIP rooms and lounges
Maintaining good knowledge of room budget
Maintaining a high level of product knowledge
Awareness of all activities / events operating within the hotel in order to promote the product and maximize sales
Dealing with guest complaints promptly, efficiently, and professionally
Building good relations with group’s team leaders and travel agents to promote Sheraton, Starwood properties and outlets
Checking in/checking out the guest according to hotel standards
Handling cash, foreign currency, accept credit cards, paid out and rebates
Answering telephones, route calls, take messages and provide general information

Education

Bachelor's degree, Economics / Managment
  • at "Spiru Haret" University
  • July 2015
High school or equivalent,
  • at Constantin Brancoveanu
  • August 2000

Specialties & Skills

Team Leadership
Team Management
Guest Service
Human Resources
Recruitment
-Excellent social skills ( Contacts, Team player)

Languages

English
Expert
Romanian
Expert
Spanish
Beginner