Elfatih Saeed, Senior Customer Service Engineer - Team Leader

Elfatih Saeed

Senior Customer Service Engineer - Team Leader

International Turnkey Systems

Location
Sudan - Khartoum
Education
Master's degree, Msc Computer Scinces
Experience
20 years, 3 Months

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Work Experience

Total years of experience :20 years, 3 Months

Senior Customer Service Engineer - Team Leader at International Turnkey Systems
  • Sudan - Khartoum
  • My current job since May 2006

- Team leading for infrastructure support team
- Implementation and administration of databases and application servers for BSS (in a RAC environment), data warehouse solution, BI solution, reporting solution and web services applications.
- Capacity planning for Data Center.
- Provide first line support for infrastructure.

Database administrator and systems developer at Export Develpment Bank Sudan
  • Sudan - Khartoum
  • April 2004 to April 2006

Worked in the IT department as a database administrator and systems developer for deferent banking applications and solutions
Responsibilities:
 Implementations, administration, upgrade and support the core banking system (in a replication environment).
 Administration and development of Mobile Banking application.
 Develop systems to support internal bank operations.

Systems developer at Datanet
  • Sudan - Khartoum
  • January 2004 to March 2004

Worked as systems developer for different kind of business applications. I designed and developed and implemented different types of systems for different business needs.

Education

Master's degree, Msc Computer Scinces
  • at University of Khartoum
  • July 2008
Bachelor's degree, Bsc Computer Scinses
  • at University of Khartoum
  • December 2003

Specialties & Skills

Software Engineering
Database Administration
Systems Analysis
Software Design
Integrations
Leadership
systems analysis and software engineering
Planning and Organizing
Communication
database administration
Customer Focus
Systems/Database Integration

Languages

Arabic
Expert
English
Expert

Training and Certifications

ITIL V3 Foundation (Training)
Training Institute:
Self Study
Date Attended:
June 2010
BUSINESS ANALYSIS CBAP ® Certification Prep. Course (Training)
Training Institute:
Sudanese Centre for Engineering & Environmental Studies
Date Attended:
October 2011
(Training)
Oracle database administartion (Training)
Training Institute:
Oracle Egypt
Date Attended:
May 2009
Oracle database administartion (Training)
Training Institute:
Oracle Egypt
Date Attended:
March 2005

Hobbies

  • Reading
  • swimming