Chief Executive Officer
Best Step
Total years of experience :22 years, 5 months
•Create, communicate, and implement the organization's vision, mission, and overall direction.
•Direct the development and implementation of the overall organization's strategy.
•Lead, guide, direct, and evaluate the work of other executive leaders depending on the organization's reporting structure.
•Formulate and implement the strategic plan of the organization that in order to guide the performance in the desired direction.
•Oversee the complete operation of an organization in accordance with the direction established in the strategic plans.
•Evaluate the overall success of the whole organization.
•Maintain awareness of both the external and internal competitive landscape, opportunities for expansion and diversifications, customers, markets, new industry developments and standards, and so forth.
•Represent the organization for civic and professional associations, groups and industrial gatherings at the national and the international levels.
•Handle, maintain and develop the external communication with the peers working for the other organizations and companies to ensure excellent win-win business relationships at the C-level, to facilitate the bilateral businesses to the lower levels.
•Make the decisions of hiring and firing of the executives at the C and director levels and delegate the same authorities to the direct subordinates.
•Report enterprise-wide performance of the organization to the chair of the BOD on quarterly basis.
•Formulate the strategies for the international services and products.
•Prepare the annual sales plan of the wholesale services as well as the strategic plans that span 3 and 5 years.
•Manage the project/program managers who manage the new services/products.
•Approach the international carriers for the purchase and preparation of new international wholesale services in accordance with the sales plan.
•Set of the pricing policies and strategies for reselling international wholesale services.
•Manage the preparation of the commercial offers for international wholesales services provided for the international customers, as well for the national customers.
•Carry out prices/rates/contracts/agreement negotiations for wholesale services.
• Optimize the cost of interconnect between Sudatel and the other international companies.
•Manage the contracts/agreements for the submarine cables (C&MA), peering, partnering, interconnect, roaming, services rental, and MVNO.
•Represent the company in the MC (Management Committee) of the international submarine/terrestrial cables to direct the progress of the related work throughout the life cycle of the international cables.
•Co-chair of EASSy F&ASC (Financial and Administrative Subcommittee) for 2013.
•Represent Sudatel at various international wholesale events and forums to build profitable relationships between Sudatel and the international carriers and operators.
•Coordinate with the technical department for the technical terms of the service level agreements (SLA).
•Keep the agreements/contracts details in an agreement register and watch the expiry/renewal dates of each.
•Manage all the contractual issues and dispute resolution between Sudatel and the International Carriers and operators and provide a monthly report about the pending issues.
•Manage the invoicing process for each of the services offered to international customers, approve, and communicate it to the customers in perfect alignment to the terms of the contracts/agreements. Archive the invoices electronically and physically.
•Manage the verification of the invoices raised by the international carriers on Sudatel, the electronic and the physical archiving of the received invoices, and checking the records of the carriers/upstream providers to reconcile, before the payment, against international voice traffic settlement if the net figure is receivable to Sudatel.
•Approve the reconciliations and forward them to the finance department for accounting.
•Follow up the collection/payment to with finance department and provide it with the payments terms and liabilities when necessary.
•Prepare and follow up the payment calendar for Sudatel’s share of submarine cables as per the signed agreements terms and follow up the due payments in coordination with finance department.
•Manage the relationship with the regulatory body in a way that is beneficial to the International business of Sudatel.
•Coordinate with the international carriers that to ensure satisfactory service delivery.
•Manage the full delivery of the customer’s service in coordination with the customer and the technical support of Sudatel.
•Liaise with technical teams for monitoring the network utilization, application development, and support.
•Make sure that all planned outages are communicated by Sudatel NOC to the customers.
•Manage the credit claims for the unplanned outages from the customers and execute the associated terms of the agreements/contracts.
•Continuously optimise interconnect between operators (quality and charge), and terminate losing routes, and re-route the associated traffic via cost-effective ones.
•Manage the interconnect project/program managers (VoIP/TDM).
**** ACHIEVEMENT:
Increase the revenues of the year 2012 to more than 10 times in comparison to 2011.
Substantial decrease the cost by millions of dollars (exceeding 17%).
Successful management of SAS-2 (Sudan Saudi Arabia Submarine Cable 2) project.
•Prepare the annual sales plan and participate effectively in the strategic plans.
•Manage the setting of the pricing policies in a competitive way.
•Manage the preparation of the marketing offers for all telecommunication services provided for the operators.
•Carry out the negotiation of the prices with the national operators for rental services and the interconnect charges within the delegation of authority.
•Ensure adequate response to the counter proposals and counter offers introduced by the other operators.
•Manage the contracts and agreements of the offered services in way that meets the interest of the company.
• Manage the Preparation and tracking the interconnect agreements between the telecommunication operators.
•Perform the negotiation of the terms of the contracts/agreements.
•Manage the contractual relations between Sudatel and the national operators; respond to claims, and watch renewal/expiry dates.
•Coordinate with the technical department for terms related to service level agreement.
•Coordinate with the legal department to obtain approval on legal terms of the contracts/agreements.
•Manage the relations with the regulatory body.
•Manage the projects of new services/products offered to customers.
*****ACHIEVEMENT:
Offers resulted in contracts and agreements generate revenues of millions of US dollars.
Introduction of the IRU (Indefeasible Right of Use) as a pricing strategy for the national wholesale services provided through the terrestrial optical fibre cables.
Successful management of FTB (Fiber To BTS) project
Successful Management of CCTV Project for Traffic Monitoring for Ministry of Interior
Promoted for the best achievement in the second quarter of the year 2011 to a higher position listed above in my CV(Manager, International Carrier Relations)
•Managing a multinational, multi-vendors, and hybrid-networks BSS teams.
•Cooperating and coordinating with the relevant departments in achieving the customer focused goals of the Sudatel Company.
•Providing a prompt and appropriate response to customer complaints against the network and end users' devices in coordination with the relevant department seeking the customer satisfaction.
•Managing and optimizing the work flow of the staff working on MSCs, MGWs, Soft Switches, HLR, IN BSCs, PDSNs, AAA, AN-AAA in CDMA2000 1xRTT and CDMA2000 1xEVDO network.
•Managing and optimizing the work flow of the staff working on RNCs, GGSN, SGSN, CG in the WCDMA network.
•Managing and training some subsidiary employees working on the configuration of the end users' terminals and CPEs of EVDO, HSUPA, and HSDPA.
•Managing the multinational teams working on VPDN services provided over 1x or EVDO.
•Managing the multinational teams working on PTT (GOTA, TRUSTAR).
•Administering and managing the planning unit.
• Managing the running projects as well as the contracts of both of HUAWEI and ZTE companies for Sudani wireless network.
•Managing the optimization teams of both of HUAWEI and ZTE.
•Managing and providing the training staff on many Product Support Tools (PSTs) such as QPST.
•Managing the acceptance of the related wireless equipment of CDMA2000 1xRTT, CDMA2000 1xEVDO, and WCDMA networks and Signing the PAT, PAC certifications of the aforementioned equipment.
*****ACHIEVEMENT:
Participating effectively in the success of the 4 Mega Millions (USD) programs, which are CDMA2000 1xRTT, and CDMA2000 1xEVDO, GSM, and WCDMA.
Successful management of PDN project.
Succeeding in Managing Phase D whose purpose was the deployment of more than 380 BTS’s and NodeB’s (GSM/WCDMA) in Khartoum and the regions.
Succeeding in managing the Wimax project in cooperation with KT (Korea Telecom) team.
Correcting the vendor planning for some BSC cards (EVD, IWF), which helps very much in stability of the wireless service.
Enhancing and improving the optimization of the CDMA2000 1xRTT network by introducing the correct manipulation methods of the soft and softer handoff and hence the utilization percentage. This has been helping very much in maximizing Sudani revenues.
•Realizing the best quality of fixed telephony services to the customers in cooperation with other marketing department.
•Handling the supervision of troubleshooting and fixing problems to the end users.
•Supervising team’s members of subcontracting companies that investigating and resolving problems and complaints relating to customers, including those relating to poor quality of services of DSL, ISDN, and leased lines over copper network.
•Utilising knowledge to raise the awareness of team members towards the customer satisfaction and
for continuously seeking the retention of the customers by increasing the quality of our services.
•Supervising teams testing and accepting ONU cabinets.
•Planning, and managing the implementation of the splitting and expansion projects of cross-connect cabinets and hence increasing the number of customers.
•Managing the contractual relationship between Sudatel and its subcontractors.
•Doing the acceptance test for the tasks done by subcontractors and signing the PAT certificates for them.
•Additionally responsible for providing of training, support and advice to new and existing members of staff.
*****ACHIEVEMENTS:
Accomplishment of the ONU (Optical Network Unit) project as the first FTTC (Fiber To The Curb) in Sudan.
Successful management of the rehabilitation project for Sudatel network.
Increasing the revenues of Sudatel by easing the provisioning of ISDN, and DSL services through copper lines by successfully managing two vital projects, which are the OSP rehabilitation and the cross-connect cabinets splitting projects.
Decreasing the number of faulty copper network lines to an unprecedented minimum by introducing a motivating rewarding system in managing the maintenance teams.
•Managing, directing and controlling maintenance team of the OSP network.
•Managing and controlling the new installation of customer equipments.
•Managing the installation and maintenance of Pay Phones, DSL and ISDN lines over copper network.
•Training the team members to troubleshoot and dedicate faults to their sources.
•Training engineers and technicians to use fault locating equipments and testers in determining the locations of the faults of buried cables.
•Controlling and managing teams’ members in accomplish the splicing of newly replaced cables.
**** ACHIEVEMENTS:
Minimizing the customer down time.
Increasing the company revenues by the new lines installations.
Master of Business Administration awarded by the first ranked university in Sudan. ****ACHIEVEMENTS: Attaining one of the most outstanding results in the final year. Distinction in the project management course.
*****Achievements Attaining the most outstanding GPA in the final year. Attaining the highest score in telecommunications courses in the university in my group.
