Administration Coordinator
Bahrain Institute of Banking & Finance
Total years of experience :19 years, 4 Months
ADMINISTRATIVE COORDINATOR of Centre for Leadership and Management. I am responsible and have been performing the below points as follow.
Chartered Management Institute (CMI - UK Programme)
International Leadership & Management (ILM - (UK Programme).
Special Offering Courses - Tailored courses
Public Offering Courses - Soft Skills
Professional Courses:
CMI
1. Handle several groups for both level 5 and 7
2. Attends and Entertain applicant’s inquiries via online, phone, email or personal for walk-in applicants
3. Application process (collecting forms, completing documents, sending applicants to the assessment center for the assessment test, collecting their results and approval from Tamkeen - For Tamkeen sponsorship).
4. Create groups, schedules, room bookings, instructors’ allocation, program and participants registration.
5. Prepare the contract, invitation for the induction day, collect CMI deposit and any related correspondence.
6. Prepare course materials (books, manuals and hand outs), send notification, course materials, schedules, instructors’ concerns and hand outs to both instructors and participants.
7. Register participants to CMI hub.
8. Request to create an Epsilen account to Epsilen coordinator for each and every participant.
9. Request raising invoice to Sponsors, sending invoices and required documents of the participants to each and every group.
10. Do monthly report (Attendance, Beneficiary reports and Drop-out Dismissal reports) as per sponsors’ requirement.
11. Meet Sponsors for several required meetings.
12. Arrange meeting between CMI instructors and Sponsors or CMI Instructors and the Quality Assurance.
13. Deal with all participants’ concern (attendance, assignment, queries, predicaments etc.)
14. Receive assignments from the students and send to assessors. Receive feedback sheets from the assessors and send to the participants (log and update the CCT system).
15. Send participants’ report (attendance and assignment report).
16. Raise LPO and Invoices for CMI book publisher, CMI registration fees (Students QCF, Centre approval, PDF book License).
17. Process CMI-BIBF - contract for part time lecturers, instructors’ claims, close - out and evaluation forms.
18. Meet the Program Managers and Instructors in regular basis.
19. Graduation procedure.
20. Sign off participants to the CMI hub, send to CMI the requested assignments and feedbacks sheets of the corresponding chosen students for external verifying, request for CMI diploma and transcript.
21. Supply the registration the required reports and details of graduating participants.
22. Distribute Participants’ Diploma and Transcript.
23. Process their deposit refund and return to successful graduates.
24. Meet the participants regularly to attend their needs.
ILM
1. Application Process (collecting forms, completing documents, sending names to assessment centre for assessment interview, sending email invitation).
2. Attends queries via phone, email, and walk in participants.
3. Register Participants and Instructors’ name to registration.
4. Prepare Evaluation and Attendance sheet.
5. Prepare LPO and invoices for the hotel venue.
6. Process close out forms, instructors payment and other expenses of the workshops
7. Send request to Finance for raising invoice to Tamkeen after every workshop
8. Send Invoice to Tamkeen and supply some reports like attendance, certificates and other required documents.
9. Provide Finance for any documentation required
10. Inform and distribute participants’ Diploma and Certificates
POs and SPOs
1. Prepare the contracts and communicate to the clients accordingly
2. Supply Registration for correct Instructors’ name and participants’ details
3. Prepare materials and evaluation forms according to the number of participants and clients’ materials.
4. Communicate and attend instructors’ queries and needs
5. Process evaluation and close out forms
6. Raise invoices
October 12, 2007 - April 30, 2009
The Palace Bahrain Hotel
FRONT DESK RECEPTIONIST (GENERAL)
• Extreme knowledge with regards of Customer Service
• Dealing with the multi-cultural and multi-national people
• Attend high service to the guest's requests and complains
• In-charge for Checking-in and Checking-out of the guest
• Capacity to make room booking and reservations
• IDS program knowledge
• Handle a good work even under pressure
• Capacity with the multi-task job especially in office works
August 2006 - October 2007
Kimberly Clark Philippines / Michellin Tires
PRODUCT ENDORSER - Part - time
• To endorse the newly products and items launch by the company
• Attends effectively for every customer's complaints
• Survey some top leading brands patronizing by the mass.
September 15, 2003 - July 17, 2006
Mayumi Food Products
OFFICE STAFF
• In charge with the incoming and outgoing of delivery products
• Assign in doing payrolls
• Filling of some documents
• Data encoder
• Answering phone calls
• Dealing with people to patronize our products
Bahrain Institute of Banking and Finance Kingdom of Bahrain Advanced International Diploma in Business English Level 5 - 22 April - 01 July 2012 - Pass with Merit
International Diploma in Business English Level 4 - 18 Sept - 07 Dec 2011 - Distinction
Level 2 - 09 January - 22 March 2011 - Distinction Soft Skills Courses: Effective Supervisory Skills Emotional Intelligence Managing People Problems Winning with Customer Service TERTIARY: Lyceum of the Philippines Muralla St. Intramuros, Manila Bachelor of Science in Foreign Service Major in International Trade