Operations Manager
NAB Marketing
Total years of experience :10 years, 9 months
2011-Aug 2015: Operations Manager
NAB Marketing, Melbourne, Australia: National Supplier to the commercial cleaning, hospitality and food service industry with 100+ lines on range
- Designing and implementing strategies and procedures to enhance operations and service efficiency
* Successfully implemented a 24-48 hours turn around (where possible) for all national metro deliveries
*Closely oversaw and monitored the use of a 3PL provider in another state (Queensland) to improve both customer ‘s satisfaction and company’s profitability
-Negotiating freight expenses with courier companies on a national and international level
-Working closely with the national hardware groups such as Home Timber and Hardware and Mitre 10 to ensure logistical compliance
-Troubleshoot cost, quality and delivery concerns, Ensuring the right products are delivered to the right location on time and at the cheapest cost
-Attending sales meeting and participating in the sales process by identifying business development potential
-Training and inducting new staff into business processes and systems
2014-Aug 2015: Purchasing
-Liaising with suppliers in Asia
-Attended the 116th Canton fair in Guangzhou, China to learn about new industry trends and make contact with existing and new suppliers
-Responsible for introducing 3 lines of products, including finding sources of supply, obtaining quotes from suppliers and overseeing the packaging design
-Plan and coordinate the stock ordering process including the preparation of the purchase orders and shipping in order to ensure the timely arrival to the company warehouse
-Process customers’ purchase orders
-Ensure goods despatched match the customers PO in terms of pricing and quantities
-Follow-up on accounts receivables and handle the cases of delayed payments
-Ensuring all operations procedures are adhered to
-Stock inventory
-Follow-up on product related advertising and promotional activities
-Managing and processing data into the accounting software
-Processing credit applications
-Dealing with courier companies
-Controlling and supervising booking and reservations
-Hotel/ tours/insurance quotes, liaise with hotels reservation
-Link between the local and international travel agents
-Creation of purchase orders for imported and local products
-Controlling stock levels
-Managing promotions
-Database analysis
-Statistics and analysis of product sales
-Dealing with suppliers
-Link between buyers, warehouse and stores
Learning about issuing bonds and preventing money laundry
Teller, LC