Customer Service Representative
Tech Mahindra Business Services
Total years of experience :20 years, 4 months
Job Profile
Operations & Business Development
Retaining and convincing customers for 3G Network by extending their contracts
Responsible for maintaining confidentiality of all customer centric sensitive information
Persuading applicants to pay the outstanding
Developing business opportunities for the company by up-selling 3-4 products to every customer
Job Profile
Event Management & Client Servicing
Responsible to help plan and coordinate various aspects of an event
Addressed all requirements from the clients ensuring smooth functioning while meeting the given deadlines and ensuring every aspect of the event stays within the provided budget.
Publicize the event by sending emails to the email list reminding all of the event, time, place, any special instructions, etc …
Updating social networking & other informative sites with the current happenings
Coordinate directly with Clients of the event
Provide liaison with Client before, during and after the event
Establishing relationships with new clients as well as coordinating, maintaining and nurturing business relationships with existing clients
Evaluating and reporting on the project progress
Job Profile
HR & Operations
Associated with the lead team to set up the process by streamlining work flow
Participate in the research and contribute to the development of processes.
Identifying and overcoming the limitations in the process
Recruiting and Training teams as per the organizational standards
Monitoring calls for the team ensuring achievement of daily targets with highest quality standards
Business Development / Client Servicing
Project: ‘Mi Amor’ a Diamond Jewelry Brand in Europe.
Cold calling the key Jewelers in USA persuading them to visit the exhibition held for ‘Mi Amor’
Maintaining and Submitting daily reports to the managing director
Achievement
Completed project for ‘Mi Amor’ a Diamond Jewelry Brand, a week prior the estimated deadline
Job Profile
Operations & Business Development
Responsible to process online order requirements of the customers
Developing business opportunities for the company by up-selling 3-4 products to every customer
Processing online payment transaction for the customers
Authorized to activate /deactivate customer’s credit card as per their credit rating
Retaining and convincing customers for 3G Network by extending their contracts
Responsible for maintaining confidentiality of all customer centric sensitive information
Procuring documents related to mortgage loans
Approaching Escrow Companies requesting missing documents \{which are mandatory to sanction the mortgage loan.\}
Retaining and guiding applicants to acquire an appropriate housing loan
Persuading applicants to pay the outstanding
Achievements
Awarded the best Customer Service Representative in every competition held by the organization
Acknowledged for over achievements of daily targets
Responsible to listen to calls and train new recruits required on quality aspect of the call
Shared responsibility as a relief Team Coach / Team Leader
