Sales Supervisor
PRAN Foods Limited Ajman UAE
Total years of experience :10 years, 0 Months
(April 2013 - up to present) PRAN Foods Limited Ajman UAE
Sales Supervisor
Responsibilities:
• Maintains promotional database by inputting invoice and bill-back data.
• Updates managers by consolidating, analyzing, and forwarding daily action summaries.
• Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
• Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
• Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
• Provides sales vs. projection results by preparing and forwarding sales tracking reports.
• Forwards samples by entering request; arranging shipment; notifying customer.
• Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.
• Prepares sales presentations by compiling data; developing presentation formats and materials.
• Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes department and organization mission by completing related results as needed
(Jun 2009 - March 2013) Etisalat UAE, Ajman- UAE
Contact Center Sales (March 2012 - March 2013)
Contact Center Sales and Service Agent
Sales Department
Responsibilities:
• Listening to customer requirements and presenting appropriately to make a sale;
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• Acting as a contact between a company and its existing and potential markets;
• Negotiating the terms of an agreement and closing sales;
• Gathering market and customer information;
• Challenging any objections with a view to getting the customer to buy;
• Creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer;
• Recording sales and order information and sending copies to the sales office, or entering into a computer system;
• Reviewing the sales performance, aiming to meet or exceed targets;
• Gaining a clear understanding of customers' businesses and requirements;
• Attending team meeting and sharing best practice with colleagues
Call Center Agent (customer care) (Jun 2009 - March 2012)
(Jun 2009 - March 2012) Etisalat, UAE - Dubai UAE
Call Center Agent
Responsibilities:
• Dealing with customers queries, requests, orders or complaints
• Following up customers by calling them back.
• Research required information for callers using available resources
• Essentially receiving up to 100 incoming calls from customers daily
• Involved in processing orders, forms and application
• Accurately recording details of calls and issues on logging software
• Having a professional and courteous manner at all times
• Identifying and escalating priority issues or customer complaints
• Complete call logs and produce call reports
Position: Shift Supervisor from June2007 to Jun 2009
Responsibilities:
• Managing customer service by supervising customer service quality and handling customer complains immediately
• Handling cash register on POS against receipt and collecting daily sales and making the bank account sheet.
• Delivers highest possible level of product quality and customer service through supervision to team members.
• Maintaining safety and security for customer and team members during the work
• Follow up standards of hygiene procedures in the restaurant.
• Handling customer complains through a training course of handling customer complains.
• Training the team members to the standards and procedures of the work.
• Responsible for the labor schedule and receiving and storing deliveries.
• Encouraging the teamwork spirit among the team members
• Determining problems and solving it immediately
• Managing the sales by increasing the average of every order using the suggestive Selling technique.
(Jun 2004 till Jun 2009) Kuwait Food Company (KFC) - Dubai UAE
Position: Crew Trainer from May2006 to July, 2007
Position: Cashier Counter service from June2004 to May2006