Learning And Development Manager
Arab Bank
Total years of experience :15 years, 5 months
Joined the Arab Bank head office, under the Human Resources department to handle the following:
- Talents TNA and designing relevant learning paths
- Succession planning
- Handling digital jobs competencies planning
- Acting as an advisor for the HRMS utilization
Joined as an eLearning Manager, scaled to Corporate Academy Manager
•Established EastNets Academy and developed 30+ courses including content & course management, design, project management, and LMS management, according to SCORM practices
•Obtained a 200+ course library through negotiations with the LMS vendor, to train employees internally on soft skills during the pandemic
•Cultivated professional academic relationships for provision of 3 strategic training programs
•Led a high-skilled team of 300+ learners through the LMS to promote business growth
•Articulated internal needs and liaised with the HR Department to administer employees’ L&D plans, analyzed competency levels and recognized training ROI
•Managed the learning experience of an average of 750+ accounts and partners; including the TNA, instructional design, and training delivery
•Spearheaded & developed the client “Satisfaction Program”, resulting in 40% less incident tickets within 6 months
•Cross-sold new services and feature updates to increase revenue and customer value
•Trained 30+ business partners on selling different programs through the “partner engagement program”
•Established the internal accreditation and certification program of 100+ experts within EastNets and its partners, devised best practices, developed criteria, steps and processes accordingly
Steered efforts to establish Hakeem Academy and signed MoU or collaboration agreements with 7 local universities
•Managed the significant challenges towards integrating health informatics in universities syllabus
•Led internal growth plans and initiated L&D tactics for in-corporate learning advancement
Led and delivered 10+ eLearning projects through the entire project cycle from A-Z
•Delegated documentation tools and activities to technical writers, resulting in proper format & grammar of user guides
•Met and exceeded product and training requirements with new releases in conjunction with the education program manager
•Ensured timely delivery and execution of projects related to training internally and externally
GIT - Amman, Jordan
courses: Certified Learning Consultant (CLC) – Carlton Advanced Management Institute (CAMI)
Majored in Computer Sciences