Emamsha Abdul Razak

 Authorizing outward remittances of local currency & foreign currency wire transfer. Ensuring all transactions is processed within the agreed SLA.
 Single authorization limit upto AED 2 million.
 Handling all kinds of pre-facto & post-facto transaction enquiries.
 Identify, analyze and communicate potential operational risk from daily funds transfer activity to the Management.
 SME for remittance products. Involved in project management related to system enhancements, UATs, and process improvement initiatives.
 Keeping our core banking systems updated in line with Central Bank operational guidelines & SWIFT releases.
 Main participant in implementing UAEFTS 3.0 (RTGS) system & many new systems in First Gulf Bank
 Providing constant training to new joinees & management trainees on remittance product & processes. Educate & train team members on new product & process improvements.
 Constant review of process, checklists, KPIs, training documentations & SOPs & keep the documents updated.
 Establishing RMA between banks for exchanging authenticated SWIFT messages & updating SWIFT directory in payment system.
 Preparing various presentations in line with departmental productivity and efficacy approximately every quarter.
 Reviewing nostro outstanding items pertaining to our dept. on daily basis & arranging to settle the same.

Cash Management Back-Office operations:

 Handling newly boarded corporate customer to Al-Islami Connect online platform. Simultaneously managing the existing corporate clients using online channel.
 Setting up online user profile as per customer request. Verifying necessary documents such as agreements and registration forms to be in line with banks policy and procedure.
 Issuing online tokens to the corporate customer enabling them initiate online transactions as per their limits assigned in the bank records.
 Processing and verifying customer online cheque printing. Monitoring the channels transactions of local currency and cross border transactions and ensuring smooth flow of transaction end to end.
 Providing online access to customer in generating MT940 statements and subscribing to various report provided by the bank.
 Setting up online e-trade facility to Al-Islami corporate connect customer.
 Maintaining the MIS on daily basis presenting the reports to cash management team monthly basis.
Remittance operations:

 Supervising transaction processing team of 8 members.
 Supervise daily staff activities and their BAU activities. Monitoring and meeting the TAT for serving external/ internal customers.
 Authorize/ Reject/ Verify Outward Remittances, Standing Orders, SWIFT messages, Inward Remittances (MT103/ 202/ 200/ B2B) of local currency and foreign currency funds transfer in Core Banking system and middleware system.
 Ensuring all transaction processing as per agreed SLA with customers and well before local RTGS (UAEFTS) cut-off.
 Authorizing payment routing, preferential FX rate setup, preferential transaction charges setup in the remittance system.
 Identify, analyze and communicate potential operational risk from daily funds transfer activity to the Management.
 Subject Matter Expert for remittance products both inward and outward remittances. Take part in all meetings related to system enhancements, UATs, and process improvement initiatives.
 Placing appropriate controls in remittance systems to prevent loss, errors, omissions while creating payments messages.
 Review policy and process documents, checklists, KPIs, training documentations and keep them updated.
 Establishing RMA between banks for exchanging authenticated SWIFT messages and updating SWIFT directory in payment system.
 Preparing monthly MIS related to transaction volumes, staff productivity, Al Islami connect files processed, discrepancies noted etc to the Senior management.
 Reviewing nostro outstanding items pertaining to our dept. on daily basis and arranging to settle the same.

 Processing of outward & inward remittances (Local Currency Transfer/ Foreign Currency Wire Transfer).
 Executing payments of local currency, foreign currency wire transfer as per universal norms and bank’s AML policy.
 Nostro reconciliations and periodic proofing/substantiation of balances in Nostro, Clearing/Suspense accounts.
 Reporting financial position to treasury to cover sufficient funds in nostro towards outward payments.
 Ensuring that all audit requests & due diligence are adhered to while processing client transactions.
 Reporting all suspicious transactions to Compliance department for AML checks.
 Handled all payments investigation & respond all queries from banks, internal customer & external customer.
 Closely liaising with reconciliations and settlements team for resolution of breaks.
 Foreign exchange (FX) deals confirmation and settlement.
 Providing greater transparency by developing and maintaining management reports related to remittance processing and customer service.

 Managing wire transfer enquiries through SWIFT message for Financial Institution Division (FID).
 Been single point of contact for Financial Institution team with concerns to all vostro payments.
 Nostro reconciliations on daily basis for payments favoring vostro clients & executing as per SLA.
 Follow up with bank branches, CBG/RBG and correspondents through phone/email or via SWIFT messages.
 Provided MIS on daily basis and submitting reports as per management requirement.
 Project management related to system enhancements, UAT and process improvement initiatives.
 Provided exceptional customer service by responding to requests and critical issues on time.

 Handling Inward Remittances through a branded product of ICICI Bank Money2India via SWIFT Messages, Automated Clearing House (ACH) USA, Exchange House in Gulf, Net Banking transfer tie up with DBS Bank Singapore.
 Resolving queries of the customers through e-mails.
 Assist customer with the documentation required in outward remittance transactions.
 Account opening and closure: Resident savings account and NRI, fixed deposits and recurring deposits.
 Cheque related queries: Non-credit of cheques, any charges levied on cheque credit.
 ATM / Debit Cards: Disputed transactions at merchant establishment’s and ATM’s.
 Internet Banking: Disputed online fund transfers and bill payment transactions.