Credit Control and Collection Officer
Damac Properties
Total years of experience :13 years, 5 months
• Receiving & handling all clients' inquiries.
• Acting as point of co-ordination between clients & other departments
• Providing customers with project updates, and facilitate the resolution of customers complaints’ and queries.
• Maintain open and cooperative communication with clients.
• Perform miscellaneous job-related duties as assigned.
• Maintain records of daily transactions.
• Follow up on collection of payments
• Ensuring service excellence,
• Handover of units.
• Assist in coordinating and executing the timely and accurate collection of customers’ accounts, including calling up customers for payment.
• Monitor work progress and collection processes, handle and investigate cases for efficient debt recovery
• Handle enquiries from customers/associates on payment issues and outstanding balances
• Compiling status and management report
• Maintaining in-house credit control system
• Ensuring prompt administration of credit collection policies and procedures
• Prompt follow ups and communication to stakeholdersNegotiating payment settlement plans with defaulted customers.
• Handling Bad Debt customers.
• Maintaining customers and answering customers' enquiries using the standard guidelines.
• Taking ownership of complaints and queries and proactively following through to resolution.
• Making sure that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.
• Assisting management and Team Manger with any assigned special projects and providing backup to the team manager when required.
• Maintaining work cognition of each customer service process for various market segments and communicating issues to team manager.
• Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management.
• Supporting decisions made by customer service management and conveying positively to reinforce the team members.
• Identifying and escalating consistent or recurring problems with the systems functionality.
• Assisting in improving and monitoring procedures and processes to ensure cost- effectiveness and the best quality of service provided to clients.
• Assisting in preparing and developing the documentation of the organization’s standard policies and procedures towards customer service.
• Maintain prospect database, including client complaint in process and tasks completed.
• Follow up with contractors with regards to maintenance, and repairs complaint. Receive and handle complaints. Forward all such issues to FM and follow up on the status and update of the work or forward to CSE or CSM for other concerns which requires management decision.
• • Ensuring guest's stay is memorable by recommending MUST SEE AND TRY places.
• Planning for tour packages through the hotel's facilities to ensure an enjoyable journey to several touristic sites according to guest preferences.
• Assisting in flight ad hotel bookings to destinations all over the world.
• Informing the guests of the day to day cultural and interesting events that are taking place and helping them in obtaining entry tickets.
• Providing directions and transportation to any destination required by the guest.
• Demonstrate superior customer service at all times and a genuine desire to serve.
• Warmly greet and direct residents and guests arriving to or departing from the property.
• Maintain an active presence at the Front Desk. Monitors and announce visitors and control access to the property. Review access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
• Handle all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking).
• Possess an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
• Maintain familiarity of all community amenities and activities. Give directions to amenities and events within the property.
• Adhere to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
• Adhere to company standards for resident and guest services.
• Undertake administrative tasks related to the Front Desk and back-of-house operations as requested.
• Ensure that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction.
• Maintain a professional demeanor and polished appearance at all times.
• Assist in the training of concierge staff.
• Follow safety procedures and maintains a safe work environment.
• Perform other job-related duties as directed.
Responsible for ordering raw materials and spare parts according to production schedules.
• Ensure the delivery of the order to the plant on time by tracking it by a constant followup with the suppliers and forwarders.