eman hamza, HR Specialist

eman hamza

HR Specialist

Silver-med

Location
Egypt - Cairo
Education
Bachelor's degree, accounting
Experience
12 years, 2 months

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Work Experience

Total years of experience :12 years, 2 months

HR Specialist at Silver-med
  • Egypt - Cairo
  • My current job since March 2014

- Responsible for contact between customers and companies. Assists with complaints, orders, errors, account questions, billing and other queries.
- Resolve customer complaints via phone and email.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.

customer service at Gest for metals
  • Egypt - Cairo
  • January 2012 to March 2014

Assist customers effectively by solving customer disputes
Provide customer additional information or explains services
Discusse products offered and ensures customer satisfaction
Tactfully handle confrontational or stressful interactions with the public
Complete supporting paperwork and data entry as required
Accurately capture customer information

Education

Bachelor's degree, accounting
  • at Ain Shams University – Faculty Of Commerce
  • May 2010

English course at American university in Cairo (level 303) Working as volunteer at Food bank. • good Computer Skills software. • MS Excel and Words XP.

Specialties & Skills

Microsoft Office XP
Microsoft Word
Accounting
Problem Solving
Customer Service
Microsoft Office

Languages

English
Intermediate

Training and Certifications

General English (Training)
Training Institute:
The American university in Cairo
Date Attended:
January 2008

Hobbies

  • HR fields - Accounting - Sales & Marketing - Volunteer working - Traveling - Music - Internet - Read