Sales Support Head
SETTEC
Total years of experience :23 years, 5 Months
Training Division - Sales Department - Sales Support Head (04.2008 - present)
•Sales administration or support department in SETTEC carries out essential functions in support of sales team in many different areas.
•Sales support team undertakes administration and other office-based duties for sales executives.
•The support offered includes processing the work that the sales executive generates and taking appointments for them to visit new or existing clients.
My Key Achievements Include:
•Succeeded in leading and managing sales support team to achieve our target in supporting sales executives.
•Handled all correspondences and organizing contact between the sales manager and his clients.
•Kept and maintained clients' database and records of visits.
•Assisted sales manager and all sales executives in preparing quotations and contras for clients.
•Kept records of sales targets and actual figures and compiling them into reports for management.
•Succeeded in setting up the annual business plan for sales support team that increased the new clients' accounts for new openings.
•Responsible for the editing and revision of courses' outlines.
•Responsible for the Cambridge International College diplomas' section.
•Handled the documentation and filling system of the sales department.
•Assisted public seminars sales manager to handle the daily sales and correspondences.
•Participated in clients follow up and outdoor visits.
•Searched for new clients to present our company's services.
•Implemented direct mail campaigns and follow-up for special clients.
•Prepared weekly or monthly reports on the opening sales as requested.
•Succeeded in performing the essential functions of the deputy manager in absence of the sales manager, and any other duties as may be assigned.
•Contact person with IMC/ITC; responsible for updating SETTEC contract, training plans and registration procedures with IMC and clients.
•Collaborated with department Directors on manpower planning/needs.
•Established effective communication channels internally and externally.
•Formulated and followed up on implementing a training & development plan to ensure that employees are equipped & developed with necessary skills timely and to foster a learning culture.
•Participated with the managing director and quality manager in reviewing & managing the periodic performance management process to achieve continuous enhancement in staff performance & business results.
•Collected periodically evaluation reports on employees prepared by their managers and directors.
•Assisted the managing director in the interviewing, promotion and compensation processes
•Assisted the managing director in reviewing Employee Satisfaction Survey (ESS) results and recommends, implements to enhance employee commitment & satisfaction.
•Formulated and implemented an organized annual vacation plan.
•Kept employees development and academic achievements' records and certificates.
•Formulated the HR necessary documents and maintained the filling system.
•Managed and reviewed purchasing and employees' contracts administration functions.
•Assisted the quality manger in preparing for the ISO 9001: 2000 QMS implementation and certification.
•Participated in implementing the QMS system.
•Assisted the quality manager to create documents' control for the whole company.
•Participated in the internal auditing.
•Assisted the quality manager in preparation for external auditing to be granted the ISO 9001:2000 certification.
•Worked closely with it project managers, database programmers and web developers.
•Edited and updated the website contents.
•Tested and verified the new database for e-marketing system.
•Searched for new clients to be included in our database.
•Succeeded in teaching English as a second language to primary and prep. stages.
•Succeeded in teaching English as a second language to KG, primary and prep. stages.