Emily Fasuan, Business Transformation Consultant

Emily Fasuan

Business Transformation Consultant

Central North West London NHS Trust (UK)

Location
United Kingdom - London
Education
Bachelor's degree, BA
Experience
22 years, 2 months

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Work Experience

Total years of experience :22 years, 2 months

Business Transformation Consultant at Central North West London NHS Trust (UK)
  • United Kingdom
  • My current job since March 2013

Central North West London NHS Trust (UK)
Business Transformation Consultant (Eating Disorders, RiO (Version 6), upgrade)
6 March, 2013-Ongoing
• Consultation with stakeholder reviewing how the service is currently run and the way forward in progression with improving services.
• Mapping out Visios from their requirements gathered from facilitated workshops
• .ongoing at the moment.

Business Transformation Consultant (Maternity) at DELL (Qatar
  • United Kingdom
  • November 2012 to January 2013

DELL (Qatar-Doha)
Business Transformation Consultant (Maternity)
4 Nov, 2012- Jan, 2013
• Consultation with stakeholders reviewing their current state (As-Is)
• Requirements gathering in facilitated workshops, in the preparation to map out the Future state (To-Be)
• Process mapping the Future state (To-Be) using visio
• Facilitating workshops to walk-through the Future state (To-Be)
• Updating visios and validating updates
• Demonstrating the full impact of the Future state on the well being and further development of the Department
• Getting "Sign-Off" from assigned owner within a service level agreed (SLA) time frame
• ..etc!!!!!

Clinical Application specialist at Intelleheath
  • United Arab Emirates - Dubai
  • November 2011 to November 2012

Intelleheath (United Arab Emirates)
Clinical Application specialist (Cerner Millennium) - Maternity, Accident & Emergency, Patient Registration and scheduling (Clinicals, EPR & scheduling)
11 Nov, 2011- 2 Nov, 2012
• Working on deploying and deployment of Cerner Millennium Ministry Hospitals wide-United Arab Emirates
• Logging and fixing Service request meeting Service Level Agreements
• Business Change from "As-Is" to " To-Be", working on workflows and process pathways
• Lead on Physicians Sub-Committee meeting in addressing changes with Service & Change requests, Data decision matrix and Data collection worksheets.
• Working with post Go-Live clean up project, addressing post Go-Live issues
• Client facing facilitation of lessons Learnt
• Specialist lead on voice recognition configuration project
(Non-exhaustive list)

EPR (Meditech) Clinical Analyst/Business Change Analyst at Rotherham Foundation (NHS) Trust
  • United Kingdom
  • January 2011 to September 2011

Rotherham Foundation (NHS) Trust
EPR (Meditech) Clinical Analyst/Business Change Analyst
(Specialties: Maternity (Obs & Gynae), PAS, Theatres, Assessments, Emergency dept, HDU, Out patients dept)
17 January, 2011- Sept, 2011
• Electronic Patient Record (EPR) configuration and SME, tied in with Service Level Agreements (SLA) for pre- Go-Live testing.
• Clinical information testing in the training and production domains
• Building Nursing assessment forms for Surgical Pathways-theatres (Gen Surgery, Obs & Gynae, ENT etc), Cardiology, Point of Care test (IP and OPD)
• Process group facilitation workshops (As Is and To Be)
• Completing process maps in Visio (from initial mapping to "Sign-off")
• Stakeholder Management
• Clinical Engagement
• EPR Build Vs. System Demonstrations
• Requirements gathering workshop facilitation
• Benefits Realisation workshop facilitation.
• Document version control management
• Excellent Communication skills
Princess Alexandra Hospital Trust (NHS)

Project Manager at Maternity IT
  • United Kingdom
  • July 2010 to October 2010

Maternity IT Project Manager
5 July 2010- 4 October 2010
• Facilitating training with the day-to-day implementation of a maternity information system at the trust, currently using a basic Patient Administration System (PAS) - Total McKesson suite
• Compiling weekly status reports tracking the current state of the project and communicating and circulating it amongst Stakeholders and other participants.
• Facilitating "Scope of requirements" workshops in gathering information relating to current processes (AS-Is) .The aim is to develop more fluid and conducive processes (To- Be) with the aid of a fit-for-purpose Maternity information system for maternity services.
• Site visits to other trust already using the products (Evolution) -CSCA, in order to help preparation of Gap Analysis and Feasibility studies for the stakeholders to make a final decision on a appropriate product.
• Setting up visits with the suppliers (HSS EuroKing, Medway, CSCA, Cerner Millennium, iSoft, RiO) enabling information system demonstrations by the suppliers to the trust.
• Ensuring that demonstrated information systems meets the stakeholder's functional requirements and is also fit-for-purpose.
• Client facing/site visits for Training project work.

Patient Access Issues Manager at NHS) - (Cerner Millennium
  • United Kingdom
  • March 2009 to August 2009

Bart's and The London Trust (NHS) - (Cerner Millennium)
Patient Access Issues Manager
3 March, 2009- 31 August 2009
• Liaising with PCT (Tower Hamlet, City & Hackney and Newham) to assist with gaining patient access back into the trust.
• Authorizing overbooking of appointments into clinic sessions in order for patients not to breech the 18 week wait.
• Authorizing additional clinic appointments for patient who have been missing from the trust waiting list within an agreed "Service Level Agreement (SLA) " of maximum of 5 working days to resolve issues raised by both the General practitioner (PCT) and the patient via a dedicated NHS Direct service number.
• Providing regular updates to the patients within the SLA, till resolution is reached and issue is closed, therefore preventing it from being logged as a formal complain.
• Training clinical (including Maternity services) staff and updating patient data in "Datix" (Risk Management tool), Electronic Patient Record (EPR) and Care Record System (CRS) called Cerner Millennium.
• Requirements gathering for the "Access Issues Resolution service (AIRS) " with the aid of MS Visio, 2007 to production of standard operation procedure document to "sign off".
• Process Mapping
• Validating patient Data on Care Record System (CRS) and Electronic Patient Record (EPR)

Business Change Lead at Newham General PCT
  • United Kingdom
  • January 2009 to February 2009

Newham General PCT, London
Business Change Lead (District Nursing)
January 2009 - February 2009
• Review all statutory organisations (e.g. CfH) change requests for the development and training of User requirements Specifications for RiO (Version 5) care records system.
• Communicating and training of innovative complex requirements developed and updated to stake holders and end users
• Production of detailed specifications in agreed timescales in meeting deadlines.
• Creating logical and innovative solutions to analyse complex problems.
• Identifying options for potential solution and assessing them for both technical and business suitability.
• Support with training with clinical pathways and developing business process from the "as is" to the "to be, " agreed stage.
• Translating requirements into highly specified briefs encompassing software, hardware, network and training.
• Attendance at corporate events as required

Business Analyst at Royal Free Hospital
  • United Kingdom
  • June 2008 to October 2008

Royal Free Hospital, London
Business Analyst (Cerner Millennium solution-Maternity)
June 2008 - October 2008
• Workshop facilitation, gathering "scope of requirements", documenting and reviewing Standard Operational procedure documents from draft to sign off by the Stake holders.
• Worked on system issues in PMOffice, Power Charts, Powerforms and their testing functionality.
• Addressing and configuring NN4B link to request NHS number for the newborn, Anti-D, Discharge Summary and Birth Notification issues in the Cerner application in conformation with connecting for Health's (CfH) requirements.
• The role required scope of requirements gathering, documenting, communicating and negotiating on a range of complex and various strands of other expected of the business requirements in view of the clinical information system implementation.
• Go-Live Royal Free Hospital-Floor Walking, supporting champion and End-users with Cerner Millennium in managing the Maternity work stream in gathering, assessing, analysing the impact of change.
• Coordinated day-to-day Cerner Millennium project issues within Maternity throughout the project life cycle including Go-Live, Floor Walking, liaised and managed work streams in completing assignments and using the clinical system (Cerner Millennium)
• Completed weekly status and Bi-weekly Highlight reports.
• Process Mapping and re-engineering training documents as required.

Maternity Business Change Lead at Royal United Hospital
  • United Kingdom
  • June 2008 to June 2008

Royal United Hospital, Bath
Maternity Business Change Lead (Cerner Millennium)
June 2008 • Consulted with stakeholders in capturing, assessing, analysing and documenting scope of requirements.
• Assessed the Impact of Change and working with Champion Users in preparation for Cerner Go-Live.
• The role ensured consistency and the quality of new and existing data sets collected and recommended ways in which data quality can be improved.
• Compiled and wrote user guides and Manuals using approved workflow to identify Cerner Millennium functionality required by the Maternity work stream.
• Demonstration of clinical information system functionality to both stakeholders, Subject Matter Experts (SME) and other relevant system end users

Informatics Application Support Specialist (Cerner Millennium) at Musgrove Park Hospital
  • United Kingdom
  • February 2008 to May 2008

Musgrove Park Hospital, Taunton
Informatics Application Support Specialist (Cerner Millennium)
February 2008 - May 2008
• Cerner Training /Cerner Desk side support providing one-to-one Training or support, sometimes groups having similar problems (client/end users) on how to complete step by step processes, for instance schedule patients for a clinic, prepare waiting, theatre list, follow up appointments, CaseNote Tracking, Request Queue, etc.
• Built clinic slots, to enhance physical locations incorrectly built by the client initially.
• The redesign and builds were done with the aid of Citrix applications within both Cert and Prod environments.
• Back Office Support with, worked with the operations team (Somerset HIS) to support Cerner Millennium, post Go-Live.
• Trouble shot maternity issues logged by end users about the system (Cerner Millennium) and fixing them, in order for the application to work according to design for the clients (fit for purpose)
• Issues ranged from end users not following the correct processes, Training, security matrix/authorisation, assigning relationships with Clinics, patients and clinicians, building and removing time slots for daily, weekly, forth nightly, monthly clinics etc.

Senior Analyst (Maternity and A&E Lead Specialist) at Cerner LTD
  • United Kingdom - London
  • June 2006 to February 2008

Cerner LTD
Senior Analyst (Maternity and A&E Lead Specialist) - Permanent Role
June 2006 - February 2008
• As a senior analyst the role was to support and drive the efficient operations of business functions within the business.
• Requirement of this role was to provide analysis, propose change strategies, communicate proposed strategies, and identify opportunities for process improvements within the solution (Accident and Emergency and PowerChart - (Maternity)
• The role in Cerner was a client facing role with, Fujitsu, CFH and SME within the National Programme for IT (NPfIT) / Southern Programme for IT (SPfIT) and London programme for IT (LPfIT) programme.
• Maternity and A&E Document Management design and build Powerforms capturing current information on the forms used in maternity services.
• Worked on R2 Functional design (Data collection worksheets, Design decision matrix, Workflow, MS Visios, Prototype builds using bespoke Cerner applications, etc)
• Worked on the functional design and build in R2/LC2 of Bedside Medical Database Interface (BMDI) using the Device Interface tool (SADBAdReference.exe) in patient and fetal monitoring etc.
• Worked on the functional design and build in R2/LC2 of the Interactive view (iView), providing the functionality of being able to direct chart or retrieve Data from the BMDI.
• Document creation in Excel, PowerPoint and training Cerner clients in document completion and management (Data collection worksheet and Design Decision Matrix), Quality Assurance and Knowledge transfers in Cerner Millennium with Maternity, A&E issues within design.
• Attended monthly Subject matter expert (Midwives) design workshops.
• Ensured consistency and quality of new and existing data sets collected and recommended ways in which data quality can be improved.
• Worked with the User optimisation group with Solution approach documents and Releasing approved Documents to Cerner clients in meeting agreed business requirements.
• Identifying, proposing and designing agreed options to address specific formats for logical and innovative solutions.
• Worked on Order Comms (Pathalogy Catalogue)
• Worked on R0/R1 Documents in completing change processes in configuring and cataloguing them within the Release management team.

Engagement manager at Cerner LTD
  • United Kingdom - London
  • January 2006 to January 2008

• Worked as an Engagement manager in producing Reference operating procedures to meet business requirements.
Cerner LTD -Cerner Millennium (2006-2008)
Clinical Lead (Accident and Emergency)
• Client owner, client facing, addressing Service request.
• Full functional PMOffice testing and Validation in the Production, Certified and Build domains.
• FirstNet design and build using information from Data collection worksheets to client specification.

Analyst at Internet & Web
  • United Kingdom - London
  • January 2007 to December 2007

• MS Project 2007
• Seavus Project
• MS Windows 95/98 Internet & Web
• Internet Explorer 4/5/6
• MS Office 97/98/2000/2003/2007
• MS Visio 2002/2003/2007
• MS Publisher 98
• MS Outlook 97/2000/2003
• MS Outlook Express 4/5
• PeopleSoft
• McAfee
• SharePoint

• UML

• Dragon (Voice recognition software)

Clinical lead (Accident and Emergency) at Barnet and Chasefarm Hospital
  • United Kingdom
  • June 2003 to April 2006

• Involved in the successful deployments (Go-Lives) of Winchester and Eastleigh (MidHants) 10 Feb, 2007; Milton Keynes 24thFeb, 2007; East Surrey and Sussex (SAS) 20 April, 2007; Barnet and Chasefarm Hospital 21 July 2007.
• As a Clinical lead (Accident and Emergency) -FirstNet Solution specialist my role included cross facilitation of other work streams with clinical Knowledge Transfers and supported them in preparing and delivering assigned Knowledge transfers regularly.

Registered Nurse at Chasefarm Hospital
  • United Kingdom - London
  • September 2003 to March 2005

September 2003 - March 2005
• Completed Midwifery BSc (Hons) Midwifery.
Chasefarm Hospital - Registered Nurse

Endoscopy Nurse at Power Chart
  • United Kingdom - London
  • March 2002 to September 2003

March 2002 - September 2003
• Endoscopy Nurse-involves initial preparation of patients for procedures using Power Chart in requesting X-rays, CT scanning and Phlebotomy.
• Basic assessments-vital signs, drug administration, liaised with departments regarding patient appointments for follow-ups/reviews, organised transfers to wards / other specialist hospitals and using specialist equipments (Endoscopes)
• Open guide system- forwarding, admission, transfer and discharging of patients.

Agency Nurse (Registered Nurse) at Nursing Agencies
  • United Kingdom - London
  • September 2000 to February 2002

Agency Nurse (Registered Nurse)
September 2000 - February 2002
• Accident and Emergency Nurse- involved using the Footman Walker accident and Emergency system to admit, triage and discharge patients.
• Furthermore, patient care includes assessing a patient with a plan of care, implementation and evaluation therapy given for positive outcome.
• If outcome is not successful an alternative plan of care needs to be in situ and patient care is ongoing till discharged from hospital care to prevent failed discharges.
• Documentation was a large part of patient care done either contemporaneously or immediately so all care givers are well informed of the types of therapy provided and if it has been done properly and safely for the patients well being.


System Skills
• Operating Systems
• MS Windows Server 2003
• MS Windows XP Professional
• MS Windows 7
• MS Windows 2010
• MS Windows Vista
• MS Windows 2000

Education

Bachelor's degree, BA
  • at Middlesex University
  • January 2005

• 2003 - 2005 Bsc (Hons) Midwifery - Middlesex University

Bachelor's degree, Nursing
  • at Middlesex University
  • January 2000

• 1997 - 2000 Dip. H.E (Nursing) - Middlesex University (London, UK)

Specialties & Skills

Windows Server 2003
Microsoft Office
Microsoft Office XP
Customer Service
Project Collaboration
BUSINESS REQUIREMENTS
DATA COLLECTION
MICROSOFT WINDOWS
MILLENNIUM
REGISTERED NURSE
TESTING
TRAINING
Business Transformation,Business Analysis,Client Consultation,Clinical Data collection,Project Manag

Languages

English
Expert

Hobbies

  • Playing squash,Zumba & Swimming