Chief Concierge
NPI Media
Total years of experience :11 years, 0 months
-Provide efficient and professional administrative support to the Vice President for Concierge Services
-Collaborate with professionals and third parties regarding contracts
-Monitor, respond and redirect Vice President emails as appropriate.
-Plan and organise internal and external meetings
-Prepare and submit general expenses, CC statements, phone, and other related bills
-Handling all Concierge requests online and offline for myconcierge.com
-Organising bespoke services for all our leisure and corporate clients.
-Travel, tours and transport arrangements
-Organising Corporate, team building and group activities
-Tickets, VIP access and Hospitality Packages for major events
- Dealing effectively with phone and email inquiries
- Maintaining and organizing reception area
- Updating daily log sheet
- Receive, sort and stamp policy documents
- Screens visitors and phone calls; greeting and assisting clients
- Creating work items in Bancs and updating existing details of policy holders
- Preparing applications
- Tokenization of CC detail
- Answering and directing incoming calls and greeting, directing, and assisting visitors
- Coordinating incoming and outgoing mail, packages, shipping and deliveries
- Responsible for managing supplies and maintenance of storage areas as well as coordinating the purchase and maintenance of office equipment
- Coordinating all operating systems including ensuring that telephones, computers, printers, are kept in good working order, and arranging technical support when required
- Coordinating office supplies including making orders and maintaining stationery and mail supply levels
- Provide support for Learning and Development: responsible for the publishing of the corporate magazine, supporting in launching new projects
- Administering financial procedures submit invoices to corporate office for payment
- Monitor asses and identify strategies to improve services, systems and process
- Greeting of the Guests
- Informing Guests about hotel facilities
- Making hotel visit for in-house Guests and tour operators
- Arranging itineraries and assisting Guests throughout their stay
- Promoting hotel products, events and activities to maximize publicity and sales
- Arranging tours and excursions for the Guests
- Handling complaints to ensure satisfaction
- Following up and organize service recoveries when necessary
- Reconfirming flights and new bookings
- Dinner reservations
- Golf reservations.
- Bouquet, Cakes, Anniversaries and much more
- Responsible for the management of the front desk and reception area
- Set up training of staffs regarding standards and procedures, making
of the weekly roster
- Greeting of Guests and assist office staffs on an as-needed basis
- Assisting with hosting VIP arrivals
- Arranging itineraries and assisting with all holiday arrangements for Guests
- Make sure room is ready and inspected before arrival
- Organizing and assisting with Travel Agencies
- Check in and out process
- Informing the Guests about all hotel facilities
- Promoting Hotel products to maximize sales
