IT Onboard & Offboard Analyst

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The IT Onboard & Offboard Analyst is responsible for various duties within the IT Customer Ops. team. The Analyst is responsible for the daily management of IT onboarding & offboarding processes throughout the technical phases and disciplines for the organization.

Essential Duties:

The primary function of the IT onboarding and Offboarding Analyst role includes organizing and overseeing processes throughout the various new hire pre-boarding, onboarding & offboarding cycles.

Utilize the appropriate system tools, and databases (e.g., SharePoint, surveys, etc..) to ensure effective information flow between HR, TA, and IT internal onboarding & offboarding support teams.   

Coordinate periodic daily and weekly reviews of business systems to ensure information is received timely, make recommendations, and escalate issues accordingly. 

Running various reports, data analysis, and coordinating remediation efforts as needed between various systems. 

Identify potential issues and communicate recommendations to users, internal teams, and IT management.

Provide Pre-boarding, Onboarding and Offboarding customer support coordination. 

Planning and executing the IT onboarding and offboarding processes end to end. 

Support issues in a timely manner as reported by users or internal teams (HR & IT) and help reach a resolution by liaising with internal IT/HR support teams and third parties.

Support IT procurement activities throughout the new hire pre-boarding and service desk request process.

Monitor shared Onboarding & Offboarding Outlook mailboxes as needed. 

Assist with equipment collection during employee separation. Create projects with our equipment depot vendor to coordinate laptop returns, data requests and Legal holds.

Asset remediation and follow up with end-users on returning old laptops. 

Keep asset management system updated through various termination tasks and process termination tickets accordingly.

Manage and complete personal and regional project work as assigned

Other duties as assigned

EDUCATION

• Bachelor’s Degree in Information Technology, Procurement, Accounting, Finance or related business concentration or equivalent experience.

TECHNICAL SKILLS

• Good understanding of Information Technology environment
• Excellent Microsoft Office/Excel skills (e.g., Pivot tables, vlookups, formulas, etc.)

Special Requirements Specific to Job

• Effective organization, time management skills, and a strong understanding of deadlines and deliverables.
• Ability to manage multiple tasks and strong attention to detail.
• Ability to handle multiple tasks simultaneously
• Strong analytical skills and demonstrated problem solving skills
• Ability to work independently and as part of a team
• Demonstrate excellent interpersonal and communication skills.
• High degree of professionalism

EXPERIENCE

• 3 - 4 years of experience in IT Procurement, IT Finance, Software Asset or IT Asset Management or like disciplines in a large-scale technology and data center environment

PREFERRED REQUIREMENTS

• Advanced Microsoft Office skills
• Proven track record of successfully onboarding customers
• Experience working with project life cycle and project management methodologies
• This position is immersed in highly complex customer interactions every day, so strong customer service and organizational skills are very important.  High degree of professionalism
• Good understanding of business processes across most areas of business

You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM. Experience the power of being understood.