Performance Analysis Engineer
Nokia Pakistan
Total years of experience :11 years, 2 Months
• Design and Create reports on Power BI tool for Analysis purpose.
• Nokia swap performance analysis, suggestions for improvement areas.
• Quality issues reporting of legacy and swap network.
• Analytical reporting and follow up of RAN issues and RF KPIs.
• Sharing sites analysis and reporting.
• Regular and ad-hoc reporting & analysis on functional KPIs, highlighting departmental performance, critical issues notification and solution validation.
• Responsible for Network data analysis on monthly/quarterly/weekly basis.
• Liquidated Damages calculation based on SLA Compliance Measurements for all network incidents.
• CBS & Subscribers Statistics/KPI’s Reporting and highlighting degradations for further analysis.
• Reporting & analysis of OMO sites outages in coordination with Network Sharing Unit.
• HP Service Manager Database updates for all site escalations.
• Improving/Automating existing reports/processes to identify possible gaps and pinpoint improvement areas.
• Telenor Radio network surveillance.
• Leading NOKIA RAN swap project from NOC.
• Coordination with all the stake holders including Implementation and Backend teams to define the processes for NOKIA Swap.
• Follow up of all the activities including NOKIA swap and others and reporting on planned activities on daily basis.
• Handling customer complaints.
• Take initiatives and move out of the box to reduce man hours and workload with the approach of automation and comprehensive reporting.
Telenor Pakistan (NOC BSS Engineer)
• Monitoring, analyzing and following up on all radio network interface service-affecting alarms
• Performing analysis and timely escalations of all blocked resources on the radio interface to vendor teams and field operations
• Provision of FLM of specific radio interface alarms, vital for improving Network KPI’s
• Routinely check of all BSS related planned activities and escalation to the concerned teams and management
• Verification of critical outages through fault reports and identification of outages through fault notifications SMS
• Expertise on below mentioned NMS creating filters checking BSC and BTS level call and data services stats. Performing FLMs and resolving issues on immediate basis.
• Nokia (NetAct)
• Siemens (Radio Commander)
• ZTE (NetNumen)
• Providing first level support to all branch users for troubleshooting problems
• Track all problem calls using helpdesk software.
• Installed, diagnosed, repaired and upgraded computer systems and Software
My specialization is in Telecommunication Systems. Fiber Optics Communication Data and Network Communications Voice over IP Next Generation Networks