IT Systems Analyst
Saudi Aramco
Total years of experience :13 years, 5 Months
• Responsible for maintaining the IT/Telecom physical infrastructure network, facilitating the project scope, goals and deliverables.
• Assisted higher management in reaching goals and objectives related to productivity and profitability.
• Responsible in ensuring that the SLAs (Service Level Agreements) are attained monthly with good customer satisfaction.
• Analyzed & time-lined all project stages to meet customer’s deadlines & provide high-quality result.
• Hands on expertise on Ericsson Network Engineer (ENE) application for maintaining, planning and designing of IT/Telecom physical infrastructure network.
• Performed site inspections/visits for the NE’s data collection required to update ENE database.
• Reviewed and updated project redline drawings and layouts using Bentley Microstation V8i application.
• Design review of the Engineering Design Packages (EDP) for major projects which consist of OSP (fiber optic and copper network) and ISP (related equipment) network.
• Performed QA/QC of IFC (Issued for Construction) design & As-Built work orders associated with EDPs.
• Schemed telecom networks Outside-Plants (OSP) and Inside-Plants (ISP) by applying data migration methods over GIS based telecom applications.
• Managed CRM’s request initiated by proponent for the data migration/data conversion into Ericsson's Network Engineer (ENE) inventory application.
• Remotely assisted on-site teams for the NE’s installation, testing and commissioning.
• Performed review, analysis and compliance of the SAEP (Saudi Aramco Engineering Procedure) standards for IT/Telecom network design and implementation procedures.
• Worked closely with PMT team for completion of project design and implementation phases.
• Custom task comprised of Telecom ISP Data Migration, including telecom equipment modeling, data specifications extraction and ISP/OSP connections deployment.
• Attended monthly safety meetings to keep and refurbish the safety guidelines and procedures.
• Worked as Project Coordinator for the STC CNI project services and delivery.
• Completed listed STC-Huawei projects which included; Fixed Network (Core, Transmission, FTTH and MSAN) Design & Survey Project, DWDM Installation & Commissioning Project, Core Network Installation Project, 4G3 Site Survey Project, 4G3 Installation & commissioning Project.
• Coordinated with PMO for ongoing project, ensured compliance with estimated costs and timelines.
• Reported project developments to Project Manager using spreadsheet reports.
• Responsible for enduring project scope, schedule, and cost control.
• Assisted PMO in writing and responding to RFP/RFQ's.
• Oversaw the ordering, PO approval process and installation of the telecom network equipment.
• Dealt with customer requests and queries, providing complete data and satisfaction of every ongoing activity and situation in the network.
• Coordinated with technical manager to define and verify the scope and discuss, proposed and recommend technical solution.
• Identified mechanism to track, review and clarify problems raised during the ongoing project and provided the actions needed to resolve project blocking issues.
• Attended meetings with vendors/contractors, and participated in ongoing project meetings concerning related project issues.
• Managed Low Level Design meetings with engineering, architect, and all stakeholders to ensure QoS.
• Ensured client documentation & records were updated and collaborated with stakeholders regarding deadlines, responsibilities, monitoring, summaries and status.
• Provided general oversight of all the pending PATs (Preliminary Acceptance Test) and OILs (Outstanding Items List) related to the project activities.
• Worked as Core Team Lead and design engineer for STC core network (CNI) project.
• Design expertise of Huawei mobile core elements (MSOFTX3000, MGW8900, BSC6910, BSC6900, NE40-X8/X16 routers) and transmission (SDH, DWDM) i.e. OSN (1500, 1800, 2500, 3500, 9500), MSAN & OLT.
• Design experience on Alcatel-Lucent Transmission SDH and DWDM Systems (1646, 1660, 1678, 1830 PSS36, 1830 PSS32 & 1830 PSS16, 1850TSS5R).
• Well versed in survey, deployment planning, design, supervision, coordination of OSP (FOC) networks/under ground cables and fiber to business/home/FTTX/underground services.
• FTTH Planning and Design of civil and telecom infrastructure for compounds.
• Performed site survey for the new & expansion sites as per the scope of work (SOW) requirements which included cabinet/rack floor space, AC/DC power, ODF/DDF/MDF and site connectivity details.
• Performed capacity planning and design of Mobile Core Network elements for 3G/4G technology to accommodate the subscriber and traffic growth as per the marketing forecast and business plans.
• Design of new mobile core technologies like MSC in POOL, Dual Access (2G/3G), IUCS/IUPS migration to IP, IUB over IP, TDM to the IP etc.
• Validated all design related to the operator active and passive infrastructure including in building ISP and OSP cabling.
• High & Low Level design (HLD/LLD) including details of current network integration for new elements.
• Design and technical evaluation of BOQ (Bill of Quantity), CUL (Contract Unit List), SoW (Scope of Work), MOPs (Method of Procedure) technical engineering document.
• Network Up gradation from STM-1 ring to STM-4 ring and STM-4 to STM-16 to STM-64 Ring.
• Facilitate the team working on Network Engineer (NE) tool at end customer premises.
• Acquired site access WP (Work Permit) for site survey and design purposes.
• Created Microsoft Visio Network and AutoCAD Diagrams as required.
• Worked as NOC engineer with prime responsibility of Operation, Maintenance and Monitoring of BSS & MW.
• Troubleshooting & Maintenance of Alcatel Lucent Microwave MPR 9500.
• Troubleshooting & Maintenance of Alcatel Lucent 2G BTS.
• Monitoring the alarms that are reported, restoring down Sites, to remove Service Affecting Alarms of BSS & MW, Traffic Shifting Performing Activities like BSC Cutovers, Sites Migrations.
• Monitor network alarm on a site or sector or BSC or any transmission link on X-manager.
• Create and close Trouble Tickets (TT's) generated by OMC on Inspur NetWatcher if needed after initial checks.
• E1 loop-break testing, TRX Loop testing & Alarm Termination.
• Reporting & Escalation of all Critical, Major, Minor alarms and their follow up.
• Dispatch Field Engineers on the Outages and provide technical Support to field engineer of Level II.
• Keep Follow up with FMEs During the Outage Time & try to Close TT as soon as possible
• Checking site status, current alarms, cleared alarms and alarm history.
• Updating reports for every incident and activity performed in the network.
• Giving report to management time to time about the current outages / degraded issues.
• Manage the daily NMS Report & provide to management on daily basis.
• Reporting KPI’s on regularly basis for optimum performance & evaluation.
• Monitoring crucial network KPIs, identifying degradation root cause at cell level, and proposing enhancements for better KPI results.
• Follow up MDT activities on sites, insure that correct nodes are affected, in case of an MDT exceeded its approved window time, opening the outage for issue.
• Making MFDS report (Most Fluctuating Down Sites) on daily basis.
• Worked on the capacity Product Support Asset RF tool for planning and design.
• GSM test & Data drive test for indoor and outdoor and making reports & presentations.
• Responsible for following Customer Complaints and Performing Customer Care Network Performance for region and made weekly report about all complains (Coverage, Core, National Roaming....etc.).
• Verifying and approving the site configuration (coordinates, height, azimuth, blocking, tilt, shelter, feeder, layout etc.) in the Technical Site Survey Report (TSSR).
• Analysing missing neighbours, call drops, coverage areas, coverage holes, overshooting/high sites etc.
• Perform Site integration Drive test for new sites to check the Coverage, Quality, Handover, sector swap, cell Parameter, etc.
• Conduct the Site Integration Drive test for new sites to check the coverage, Quality, Handover etc.
• Resolving call setup, call drop, congestion, coverage, capacity, quality, handover and hardware issues using drive test analysis and stats.
• Co-coordinating with the customer to optimize the network KPI’s.
• Optimization of VIP areas and hotspots for improved traffic.
• Track worst cells and analysis for reports received from OMC.
• Scanning mode Drive testing and analysis.
• Creating database for new sites and decision maker for the sites configuration.
• Worked on most appealing project i.e. SAP data base.
• Assisting in organizing the official meetings of LID.
• Arrangement of closing ceremony of Faculty Professional Development Program(FPDP).
• Arranged and organized different events which got appreciation from all around.
• Basic knowledge of PTCL fixed telephone network.
• Introduction to PTCL-Huawei switching system.
• Basic concepts about switching, especially circuit switching.
• Looking the affairs of MM&BB dept, ONU, Switching dept.
• Installation of broadband internet connections.