Manager
Alshaya Trading Company
Total years of experience :6 years, 6 Months
• Ensuring efficient and profitable operations of store. Leading and empowers store partners to ensure that the Starbucks experience is consistently provided to customers,
• Maximizing store profitability by seeking opportunities to increase sales, Managing inventories and controlling materials and staff costs, weekly and quarterly reports.
• Identified and made recommendation for process improvements.
• Oversaw the implementation of organizational policies and procedures.
• Monitored the performance of personnel to ensure a productive work environment.
• Managed the HR function in the areas of staffing and training.
• Motivated employees to achieve personal goals and to consistently meet expected quotas.
• Built a teamwork environment that encouraged hard work and collaboration.
• Ensured workflow efficiencies, customer service excellence, and quality assurance
Hotel and Restaurant Management. This is a course that equiped me with knowledge to Manage a hotel and Restaurant Chains.I have a certificate as a coffee ambasador and Master.