Front Office Operations
Total years of experience :3 years, 6 months
at Sarova Panafric Hotel(Front Office Operations
Company Industry: Hospitality/Tourism/Travel
Department: Front Office
• Received guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintained effective communication with all related departments to ensure smooth service delivery
• Maintained an up to date knowledge of the hotel and local services
• Maintained awareness of guest profile through Opera guest profile system
• Ensured that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handled all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Delivered morning newspapers to rooms that requested.
• Delivered guest messages and other deliveries immediately without delay in a professional manner
• Ensured concierge desk and store room is clean, tidy and well organized
Company Industry: Hospitality/Tourism/Travel
Department: Front Office
check-in, room bookings, telephone operator and reservasions
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courses: ST. Thomas Academy Kenya certificate of primary education (K.C.P.E.)
courses: Kenya Certificate of Secondary Education (K.C.S.E