Eslam Yehya

SAP SCM Senior Project Manager

1.Act as a mentor, coach and escalation point for all project resources. 2.Provide strong oversight and combine technical subject matter expertise into a consolidated technical program during delivery. 3.Serve as the primary delivery lead and engagement manager on projects. 4.Assist the project team in developing project plans that meet client needs. 5.Attend project meetings to determine progress and address any technical questions or challenges. 6.Communicate proactively with all involved personnel to provide encouragement, identify problems, and create solutions. 7.Continually enhance process improvement, delivery efficiency, and program profitability. 8.Provide leadership in determining the best solution among all possible solutions to solve the business problems. 9.Provide specifications & frameworks according to which the program solution is defined, managed, and delivered. 10.Partner with the sales team to drive services sales within the client account and build a pipeline. 11.Bridge the gap between business problems and technology solutions. 12.Act on behalf of the customer and Burwood to make both successful. 13.Provide strategic leadership to project teams responsible for all implementation tasks such as proposal review, cost estimation, resource planning, scoping, delivery and execution. 14.Be responsible for portfolio management activities; periodically reviews the status of projects and provides updates to senior management as needed. 15.Manage and mitigate risks associated with project delivery; serve as first level escalation point for issues that surface during delivery engagement. 16.Manage and resolve conflict between the project, client or other internal organizations in a satisfactory manner. 17.Serve as an advisor and resource to project management staff; coach staff on providing project leadership and driving customer success while overcoming barriers and satisfying project stakeholder commitments.
Program Manager

As a Program Manager for Mobile Applications Development & Digital Transformation:
• Manage Mobile App projects, Releases and Sprints
• Ensuring an excellent understanding of the project at hand and the priorities of the business units affected by any change.
• Coordinating effective communication with all stakeholders throughout the process (Business, Testing Team, vendors, PMO, Change Management, Technical Team, Cyber Security Team, Network and Infrastructure team, System team and release teams).
• Identifying Project risks and escalating any high impact one
• Managing Project Defects lifecycle with Testing Team
• Creating project plans, giving teamwork assignments, identifying resource needs and escalating any issues appropriately.
• Preparing the business case and showing the impact of a project in terms of costs, savings, revenues, and benefits.
• Tracking key project milestones and adjusting project plans to meet the needs of the business.
• Managing timescales effectively Building strong working relationships with all key stakeholders.
• Raising any Require Change Request, Cyber security review request or problems
• Working with performance teams for the app performance testing
• Creating Project, Release and Sprint monthly report
• Manage Production, UAT and SIT issues and make sure of issue communication with respective stakeholders
• Implementing Jira, Confluence and BigPic in the bank, and applying Scrum methodology

• Formulate, organize and monitor inter-connected projects
• Decide on suitable strategies and objectives
• Coordinate cross-project activities
• Lead and evaluate project managers and other staff
• Develop and control deadlines, budgets and activities
• Apply change, risk and resource management
• Assume responsibility for the program’s people and vendors
• Assess program performance and aim to maximize ROI
• Resolve projects’ higher scope issues
• Prepare reports for program directors

Do all the Project management and Business Analysis activities thought Jira Software and Confluence:
1. Facilitate Team members and Senior Management Communication
2. Conduct SCRUM, Sprint, Retrospective, Release Meetings and other decision workshops.
3. Responsible for the Change Management process and Conduct Weekly CAB Meetings.
4. Produce Daily, Weekly and Monthly Project status for senior management
5. Working closely with testing team and provide daily status report for testing plan creation
6. Communicate al the information to the respective team or the stakeholder

Jira and Confluence:
1. Do all the Administration Activities required to adapt to organization processes
2. Create the Backlog, Sprints, Stories for the team management.
3. Create and Manage the Dashboard for Senior Management follow up
4. Create and Manage the SCRUM Board
5. Manage and upload all the related documents to Confluence
6. Upload all the minutes of meetings to confluence and publish it

Duties and responsibilities are:
1. Participating with the product owner in setting the product vision, road-map, backlog, priorities, and user stories.
2. Helping the product owner organize the product backlog items into relevant releases.
3. Facilitating meetings for the scrum team; release plan meetings, sprint plan meetings, daily stand-up meetings, sprint review and retrospective meetings.
4. Coaching team members; helping them to make decisions, fostering the team’s self-organization and self-management skills.
5. Maintaining the repository of the product backlog, sprint backlog, team capacity, team velocity, burn up charts and information radiators, defects, through TFS/JIRA or any other project management tool.
6. Helping the team to get rid of impediments; fixing their problems, accelerating their needs, helping them to stay focused on the sprint goal, and keeping away any distractions.
7. Helping the team to continuously improve their process; applying new practices, refining definition of Done, etc.
8. Assisting with prioritization and resolution of software defects.
9. Managing the conflict of goals between development team and product owner.
10. Reporting to the product’s stakeholders the release status, and the team’s planned and actual velocity per sprint.
11. Overseeing the whole process of producing a deliverable software product; starting with reviewing user stories details, prototypes, graphical screens, development implementation and testing, user manuals, deployments, and applying clients’ feedback.
12. Participating with the product owner in setting the product vision, road map, backlog, priorities, and user stories.
Tools:
• MS Project
• JIRA

• Provide end-to-end project management
• Scope project requirements and prepare budget
• Develop a detailed project plan and monitor progress
• Collaborate with internal teams to design, develop and implement digital projects
• Deliver projects on time ensuring quality standards are met
• Develop support documentation including risk logs and requirement specifications
• Monitor and report on Google Analytics metrics
• Communicate with the team and ensure all members are on board with delegated tasks
• Highlight potential risks or malfunctions and act proactively to resolve issues
• Seek opportunities for improvement and suggest new projects • Global coordination of Digital Transformation and Industry projects within Operations.
• Acting as an internal consultant for various functions on Digital Transformation.
• Prioritization of the projects and initiatives
• Close cooperation with Digital, Production, IT, Marketing, Development
• Acting as a trend expert: competitors, suppliers, start-ups / new technologies, etc.
• Provide trainings in collaboration with HR

IT Service Manager:
 Business Relationship Management.
 Incident Management.
 Problem Management.
 Change Management.
 Request Fulfillment Management.
 Service Catalogue Management.
 Release Management.
 Setup ORMs (Operations Review Meeting).
 Gathering requirements and Analyze it.
Tools:
• ServiceNow
IT Service Desk Assistant Manager:
 Ensure that the more important tasks and operations are given priority and that all tasks are handled on priority basis.
 Develop the policies and plans which will best serve the organization in respect to its operations, performance and maintenance etc.
 Put in place clearly defined and unambiguous management support mechanisms to help all of the internal staff perform their duties with ease of reporting and execution.
 Perform regular analysis of the service management mechanisms and give in tweaks as and when required for the benefit of the organization as a whole
 Divide among the staff the operations, manage them and ensure that all the directions are being followed/ executed with precision.

o Technical Support for all Company Products/Projects/Help-Desk (Future).
o Pre-Sale Technical Activities: Demonstration, System Analysis, Solution Investigation, Technical Proposal.
o Acts as Internal Customer for Projects/Products and perform acceptance test while delivery.
o System Integration: Training, Integration with Client Environment via Installation/Configuration/Coding.
o Technical Training for Soft lock members or Customers.
o Prepare Technical Documents for Products/Solutions/Training.
o Prepare Technical Demo Systems for Products/Solutions.
o Investigate New Technologies.
o Recruit team members if required.
o Prompt user support and customer service
o Respond to all customer inquiries via all channels.
o Adhere to standard Help Desk operating procedures, policies, and manuals.
o Accurately log all Service Desk tickets using the defined tracking software.
o Resolve hardware and application support requests and issues reported to Help Desk.
o Ownership of issues from though the entire cycle of the issue. Including registration, reporting, resolution, escalation, and closure.
o Ensure support team members close work orders properly and in timely manner.
o Maintain adequate knowledge of operating systems and application software used to provide a high levels of support.

• Responsibilities:
- Customizing and configuring various areas of IMG activities Company Code, Chart of Accounts, G/L master records, AR/AP, House banks, Cash Journals, Funds Management, Extended Withholding Tax, Taxes on sales and purchases, Asset Accounting, Account determinations, Cash Management.

- Basic settings of Controlling, Cost Center and Profit Center Accounting, Internal Orders and integration with SD, HR and MM.

- Handling of automatic payment program with clearing of open items automatic dunning program for creating dunning notices and correspondence overview of month and year-end accounting processes in Financial Accounting Balance sheet and P&L.

- Master Data Templates Preparation, Gathering and upload for production area: GL accounts, Vendors, Customers, etc.

- Go-Live support for the FICO areas.

- Requirements gathering, writing Specs, Test Scenarios, creating User Manuals, conducting Key/End User Training.

• Starting the plant system from scratch.
• Programming Language and Software
1. Access 2010, C# 2010, Oracle Application.
2. JDeveloper, Oracle Database.
3. Oracle SQL, PLSQL, Forms, reports.
• Projects:

1. Inventories Systems (Finished Goods, Raw Materials, Spare Parts, Packing).
• Developing Accounting and Costing from scratch
2. Finance Systems (GL, Account Payables & Receivables, Assets, Bank Accounting, Controlling).
• Developing Accounting and Costing from scratch.
• Developing Reports Like Balance Sheet, Cash flow, Income Statements, Materials costing and Monthly End Balance.
• Developing methodologies to automate the connection between the Finance system and other systems well like Inventories systems, HR and Production to get the right end balance and Salaries as well.
• Day to day activities for supporting the systems and restoring the system in case of incidents or any problems.
• Monthly Activities to close the month and Checking results.
• Supporting the Financial department in some Insurance and Backing related issued
3. HR System.
4. Production and Planning Systems.
5. Mechanical supervising System.

• Responsibilities
• develop and deliver a project management encompassing all the details of a project to the team members.
• Responsible for planning, directing and coordinating activities pertaining to technology solutions
• Ensures that solutions delivery goals are accomplished and in line with business objectives
• Familiar with and monitors all major solutions activities, ensuring the cost, quality and integrity of the information, while providing consistency in content and "look and feel" across the enterprise
• Consult with management and review solutions proposals to determine goals, time frame, funding limitations, procedures for accomplishing solutions, staffing requirements and allotment of resources.
• Develop solutions technical plans, specifying goals, strategy, staffing, scheduling, risks, contingency plans and allocation of available resources.
• Formulate and define technical scope and objectives of solutions delivery.
• Identify and schedule solutions deliverables, milestones and required tasks.
• Direct and coordinate activities to ensure solutions delivery progresses on schedule and within budget.
• Provide feedback to establish standards and procedures for solutions delivery reporting and documentation.
• Develop and maintain technical and solutions delivery documentation.
• Develop quality assurance test plans.
• Direct quality assurance testing.
• Manage internal and external systems/application solutions development from inception to successful implementation.
• Define objectives, scope and level of effort.
• Develop strategies and plans, and identify the methods and tools required for solutions delivery.
• Get solutions delivery off the ground, keep them on track and on budget, and resolve issues with customers.
• Lead the effort in creative approaches to problem solving and quality deliverables supporting business needs.
• Lead Technical Solution delivery
• Providing technical lead for Project Manager
• Ensure the proper technical implementation for technology projects
• Ensure technical integration, and technical integrity of the solutions
• Supervise vendors’ consultants and engineers during the implementation
• Manage the Technical solution testing and acceptance internally and with vendors
• Ensure Technical knowledge transfer, and Training from vendor to Technology Infrastructure and Operations teams
• Assist in the Transition from Vendor to Technology Infrastructure and Operations teams
• Alignment with PMO Division in identifying technical dependencies within the project, or with other projects
• Alignment with PMO Division in identifying risks and providing the technical workarounds and mitigations to those risks

• Project Management Tools and Software
1. Primavera 6.
2. Microsoft Project 2013.
3. Microsoft Visio 2013.

• Programming Language and Software
1. Access, .Net, Oracle Application.
• Projects
1. Finished Goods of Cables Inventory System.
2. Raw Materials, Spare Parts & packing Inventories System.
3. Technical Data Sheet System.

• Programming Language and Software
1. C#, SQL Server 2005
• Projects
1. HR System for Yellow Pages.
2. Inventory System for PIP Garment Factory.

Responsibilities:
1. Reviewing current systems.
2. Presenting ideas for system improvements, including cost proposals.
3. Working closely with analysts, designers and staff.
4. Producing detailed specifications and writing the program codes.
5. Testing the product in controlled, real situations before going live.
6. Preparation of training manuals for users.
7. Maintaining the systems once they are up and running.

• Programming Language and Software
1. Oracle SQL, PLSQL, Forms, report for ERP System.

• Responsibilities:

• Designs, develops and modifies modules based on functional and system requirements.
• Work closely with the Team Leader, Business Analyst and Product Owner for understanding functional and system requirements.
• Work closely with the Architecture Team to ensure architectural integrity and product quality.
• Participate in testing process through unit testing and bug fixes.