Esraa magdy mohmmed Syam, Freelance translator

Esraa magdy mohmmed Syam

Freelance translator

Freelance

Location
Saudi Arabia
Education
Bachelor's degree, ARCHAEOLOGY
Experience
13 years, 2 months

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Work Experience

Total years of experience :13 years, 2 months

Freelance translator at Freelance
  • My current job since January 2017

Freelance translator .. hired to translate any content

Project coordinator at Safe systems
  • March 2016 to December 2016

I used to work as a project coordinator and a secretary to the manager
Handling a main project with NCR
Having the experience in secretary stuff like doing a formal letters and contracts and translating them

Team leader at Vodafone UK
  • Egypt - Cairo
  • March 2014 to January 2016

I start working in Vodafone after leaving AT&T and it wasn't easy to gain the English customer satisfaction but after 9 months of hard work I got promoted to team manager

Customer service representative at AT&T American company for
  • September 2011 to February 2014

Started as a customer serivce to an American company based in the states and got promoted to SME who can help the team to improve there skills and teaching them how to gain customer satisfaction
But I had to leave as the company relocated in the states and I wasn't able to relocate with it

Education

Bachelor's degree, ARCHAEOLOGY
  • at CAIRO UNIVERSITY
  • September 2011

Specialties & Skills

Technical Issues
Team Spirit
Customer Service
COMPUTER SKILLS
CUSTOMER SERVICE
LANGUAGES
MICROSOFT EXCEL
MICROSOFT OFFICE
MICROSOFT POWERPOINT
MICROSOFT WORD

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

-Part of the ITI scholarship for the BPO Industry (Certificate)
Date Attended:
October 2008
Valid Until:
May 2011
CERTIFICATE IN GENERAL ENGLISH (Training)
Training Institute:
From British Council
CERTIFICATE IN GENERAL ENGLISH (Training)
Training Institute:
Berlitz

Hobbies

  • Volunteer work
    1. Tour Guide at The Egyptian Museum (CAIRO, EGYPT) 2. Training at Alexandria library